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Office 365 Migration

East Tennessee State University

Mac Outlook Issues
If Outlook asks for your password, change the user name from etsu\username

to your e-mail address (username@etsu.edu): Do not include the word "mail"

Previous Method to enter username and domain!

Do not use etsu\erik

CORRECT METHOD TO ENTER USERNAME!!!

Mac Account information for etsu

If Outlooks saves your password:

Under Outlook’s Tools menu select Accounts and change your user name from etsu\username to username@etsu.edu as shown:

Mac Account information for etsu

Outlook will ask permission to autodetect your new account settings, click “Allow”.  It will probably do this several times:

Mac Account information for etsu

Lastly, check the box "Always use my response for this server" - Allow.

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