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Index/Position No.:  50300/111020                                     Level 10

Position Title: Analyst 3

Department:  Office of Information Technology

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;

RELATIONSHIPS are built on honesty, integrity and trust;

DIVERSITY of people and thought is respected;

EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;

EFFICIENCY is achieved through wise use of human and financial resources; and

COMMITMENT to intellectual achievement is embraced.

Function of Position

This position is responsible to the User Services Manager for the support of Macintosh computers for faculty, staff and computer labs on campus. 

Essential Functions

-        Provides support of Macintosh computers for faculty, staff and computer labs.

-        Provides setup and installation of Macintosh computers and software.

-        Troubleshoots hardware, software and peripherals.

-        Develops, installs and maintains images for lab computer systems.

-        Provides configuration of standard systems.

-        Integrates Macintosh computers into the campus network.

-        Incorporates new technology with current computing systems and technology infrastructure.

Secondary Functions

Supports PC systems as required.

Performs other related duties as assigned.

Knowledge and Abilities

-        Ability to diagnose and solve malfunctions of Macintosh computer systems.

-        Knowledge of software and hardware related to Macintosh computers, and their interaction with PC systems and the campus network.

Supervision Given and Received

Performs under general supervision.  Plans and arranges own work which is directed toward an established objective.

Minimum Qualifications

Bachelor's degree in Computer Science or related field; 3-5 years of experience. 

June 2007