Account/Position No.: 35030/204520                         Level 15

Position Title: Director

Department: Student Health Clinic

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Responsible to the Dean, College of Nursing, for the administration of the Student Health Clinic; providing leadership, direction and administration of operations to ensure compliance with established objectives and to assure the pursuit of quality, economical health care services; developing annual budget and administering operating expenditures; developing and implementing operational policies; recommending personnel needs; developing short and long-range goals; and performing other related duties as assigned.

- Develops internal structure to maximize the achievement of the student health care mission; determines appropriate organizational configuration, staffing, policies and procedures.

- Provides leadership to ensure all functions are performed effectively; assists employees with difficult problems and handles internal conflicts.

- Solicits input to establish short and long-term goals in conjunction with the College of Nursing and the Student Health Advisory Committee; develops appropriate short and long-range plans to allocate resources to meet goals and objectives.

- Devises appropriate programming and services in response to needs assessments; determines program operations including laboratory and pharmacy services.

- Prepares annual budget and assumes financial responsibility for operating expenditures; monitors revenue and expenses and makes fiscal adjustments.

- Projects revenue needs and makes recommendations for changes in student health fee levels and/or fees for services.

- Interviews and evaluates prospective employees and consultants, verifies licenses, references and other credentials.

- Serves as consultant to staff members regarding clinical, legal and employee issues.

- Develops contractual agreements.

- Develops and oversees quality assurance and productivity functions.

- Monitors programs and activities to ensure outcomes are consistent with original plans and that programs are efficient and effective.

- Prepares monthly and annual reports on activities and accomplishments.

- Maintains communication with student affairs departments to ensure cooperative relationships.

- Develops working relationships with other university departments, student groups, other universities and external health care entities.

- Serves as principal spokesperson for the department and its activities.

- Provides leadership to university community in development and implementation of university policy related to student health.

- Maintains current knowledge of all federal, state, local and university policies and regulations affecting health care services operations and ensures that all relevant laws and regulations are followed.

- Provides regular performance reviews for employees.

- Directs the maintenance and security of health records and client information.

- Collaborates with university academic programs to appropriate learning experience.

- Provides regular performance reviews for employees.

- Directs the maintenance and security of health records and client information.

- Collaborates with university academic programs to provide appropriate learning experiences for health sciences students.

- Maintains liaison with local and federal health agencies and private health-related organizations to assure a continual flow of dialogue and industry information useful in the maintenance of current understanding of health care trends.

- Maintains professional affiliations and enhances own and staff's professional competence.

- Contributes to scholarship effort of College of Nursing.

- Collaborates with other college clinics and departments to support college mission.

- Chairs clinical staff meetings and arranges continuing education offerings for clinical staff as needed.

- Performs other related duties as assigned.

- Knowledge of university policies and procedures.

- Knowledge of administrative and managerial practices including planning, staffing, scheduling, budgeting and supervision.

- Knowledge of recognized standards of care, especially those applicable to college health services.

- Knowledge of risk management and quality assurance systems as related to ambulatory care.

- Familiarity with applicable licensure requirements and state and federal regulations.

- Ability to analyze, revise and develop nursing policies and procedures.

- Ability to effectively communicate.

Performs under general supervision. Determines own methods of performing assigned work. Supervises administrative and classified employees.

Master of Science in nursing; nationally certified as a family or adult nurse practitioner with minimum three years experience; licensed or eligible for licensure as a registered nurse in Tennessee; able to demonstrate ability to communicate effectively, and show evidence of successful leadership skills and administrative/supervisory experience; experience in a university health or academic setting preferred.