Account/Position No.: 22150/208040                         Level 12

Position Title: Systems Manager

Department: Computer & Information Sciences

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Responsible to the department Chair for providing computer systems support to department faculty, staff and students; supervising approximately 22 student workers and graduate assistants; managing two computer laboratories containing a wide variety of software and hardware; evaluating and implementing emerging computer technologies as they relate to an academic, research oriented setting; administrating NT, IRIX and Solaris workstations/ servers; managing FTP and HTTP servers; performing hardware and software installation; acting as a liaison with Office of Information Technology and contracted support organizations; managing budget related to software and hardware acquisition, contracts and supplies; and performing other related duties as assigned.

- Manages 37 OS/2 workstations, Novell Netware file server, DEC VMS host, 10 Vax X/Windows workstations, DEC Ultrix host, IBM AIX host, Proteon Router, 4 Novell Print Servers, Token Ring and Ethernet.

- Acquires, manages, and maintains OS/2, Windows, DOS, VMS Ultrix with X-Windows and AIX with X-Windows operating systems.

- Manages and maintains communications equipment and protocols including TCP/IP, Novell Netware (IPX), Ethernet, IBM LAN Manager, Communications Manager/2, Internet servers.

- Installs hardware, software, projection equipment, fax machines and modems.

- Provides answers to hardware/software problems for faculty and students.

- Provides technical support to the Office of Information Technology on questions concerning OS/2.

- Supervises two computer laboratories and 27 laboratory workers; schedules laboratory hours; provides accounting for laboratory use; and audits security logs and time sheets.

- Researches current trends in computing as related to departmental needs; performs feasibility analysis and cost estimates of software and hardware requirements for three year periods.

- Orders hardware, software and supplies; researches availability and cost.

- Coordinates and implements maintenance contracts for DEC/IBM hardware and other hardware.

- Coordinates software/hardware maintenance contracts and licensing/acquisition agreements with vendors.

- Assists faculty in demonstrating laboratory equipment and software; instructs faculty on the use of office systems.

- Provides help desk services and in-service workshops.

- Insures all labs and faculty computing facilities are adequately supplied.

- Serves on university committees.

- Performs other related duties as assigned.

- Knowledge of a variety of computer systems and how they operate.

- Knowledge of networking protocols including TCP/IP, DECnet, IPX and SNA.

- Knowledge of topologies including token ring and ethernet.

- Knowledge of computer applications especially OS/2 Communications Manager/2.

- Ability to solve technical hardware problems.

- Ability to communicate effectively.

- Ability to organize work and meet deadlines.

- Ability to train users of a variety of levels.

- Ability to work independently with minimal supervision.

Performs under general supervision. Determines own methods of performing assigned work.

Bachelor's degree in computer science; at least two years experience in administrating OS/2, DOS/Windows, Netware systems, VMS, UNIX, networking and internetworking; experience in computer hardware installation and maintenance.