Account/Position No.: 50902/208780                         Level 8

Position Title: Director

Department: ID Services

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Responsible to the Assistant Vice President of University Center and ID Services for overseeing the ID system office (prepares ID cards for students, faculty, staff, guests, spouses, retirees, Aramark employees, University School students and university contractors) and maintaining the campus debit card operation; monitoring and maintaining the entire ID system to include door access, laundry readers, vending readers, access to athletic events, student voting, and bookstore and food service sales; supervising office staff; and performing other related duties as assigned.

- Supervises the production of university ID cards for all students, faculty, and staff as well as ID cards for guests, spouses, retirees, Aramark employees, summer conferences, University School students and university contractors.

- Monitors the ID system regarding reader status on vending, laundry, and controlled door access (residence halls and some classrooms); initiates repair requests adhering to the system's maintenance contract with Diebold Corporation.

- Oversees the campus debit card operation and insures all applicable locations are online and functional; reconciles funds from each location and reports to the comptroller's office for distribution to the appropriate vendor.

- Collects and reconciles all funds deposited to the ID system debit account.

- Submits operational budget; controls inventories for operational supplies.

- Prepares marketing material for promoting the ID system debit card; prepares promotional letters to staff, give away campaigns for deposits, letters to financial aid recipients; develops signs and brochures.

- Gives presentation to new students regarding the entire operation of the ID system.

- Develops and upgrades forms required to operate the debit card and ID office including individual deposit slip, refund form, direct deposit form, debit account release statement, image release forms, debit card replacements, ID replacements, monthly reconciling form to university detail ledgers, bookstore refund form for debit card purchase returns and monthly summaries.

- Supervises classified employees.

- Runs daily reports to confirm the operating status of systems, i.e., cash registers (Buc Mart, the Cave, Atrium Food Court, University Bookstore, Pepper's Snack Shop), and turbo readers (Main Meal Cafeteria, Craft Shop, Student Health Clinic, Bursar's Office, Housing Office, Mini Dome Ticket Office, Student Life and Leadership).

- Performs technical assignments on the ID system (I-Cam) as needed; sets reader tables for special functions such as student voting, access to groups or individuals to controlled doors, access to athletic events, equipment set up, and monitors other system functions.

- Develops and modifies office forms necessary for daily operation.

- Performs other related duties as assigned.

- Knowledge of computers and various software packages.

- Knowledge of accounting principles and practices.

- Ability to communicate effectively.

- Ability to plan effectively and make sound decisions.

- Ability to establish and maintain an effective working relationship with students, faculty, staff and external organizations.

- Ability to prepare and manage budgets.

Performs under general supervision. Determines own methods of performing assigned work.

Bachelor's degree in accounting or business; two years of administrative experience.