Account/Position No.:                25020/226800                                      Level 10
Position Title:                             Coordinator, Online Student Success
Department:                               Cross-Disciplinary Studies

 

Expectations for All Employees 

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values: 

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and
COMMITMENT to intellectual achievement is embraced. 

Function of Position 

Responsible to the Associate Dean, School of Continuing Studies, for supporting ETSU online students and faculty; working with academic and administrative departments to facilitate online programs including monitoring and supporting online student activities; reviewing current practices; developing support services for online programs and performing other related duties as assigned. 

Essential Functions 

-         Provides comprehensive and current information and advice to online students regarding ETSU and RODP online courses including information pertaining to admissions, registration, campus contacts, graduation processes, appeals and disciplinary procedures and online course management systems.

-         Assists student support departments, i.e., Offices of Student Affairs, Registrar, Admissions and Financial Aid and Adult, Commuter and Transfer Services, in identifying and improving services required by online students and ensuring that such services are available to all online students.

-           Serves in a leadership role in developing initiatives to enhance overall effectiveness of online degree programs and services including working with the Office of Distance Education, Division of Cross-Disciplinary Studies and cohort programs to achieve objectives.

-           Facilitates the student complaint and grade appeal process for RODP online students.

-           Coordinates online learning training sessions for cohort students.

-           Assists academic departments in developing successful advising strategies for online and distance students.

-           Coordinates advisement for the Division of Cross-Disciplinary Studies’ undergraduate online degree programs.

-           Supervises one full-time exempt employee. 

-           Develops and maintains an ETSU online student handbook including comprehensive information pertaining to distance learning services, advisement contacts, admission, registration, graduation requirements, grade appeals and disciplinary procedures, etc.

-           Coordinates advisement for the Master of Professional Studies degree.

-           Serves as a liaison to the Tennessee Board of Regents (TBR) regarding Regents online degree programs and attends TBR meetings and training sessions as needed.

-           Assesses student attrition in Cross-Disciplinary Studies’ online courses and programs and develops strategies to improve retention.

-           Coordinates the division’s benchmarking, assessment and evaluation efforts for online courses, programs and services.

 

Secondary Functions 

-         Serves on various university committees including the ETSU RODP Advisory Board and Transfer Advisory Council.

-           Assists the Division of Cross-Disciplinary Studies with marketing online degree programs and services.

-           Examines online activity of peer institutions to access the effectiveness of ETSU online programs.

-           Coordinates the development of online accelerated courses within the Division of Cross-Disciplinary Studies.

-           Coordinates RODP test proctoring procedures.

-           Assists University Tutoring Services in developing supplemental instruction and tutoring for online students.

-           Performs other related duties as assigned.

 

Knowledge and Abilities 

-      Knowledge of current successful advising strategies and practices for traditional, non-traditional, and on-line students.

-      Knowledge of adult education and practices.

-      Knowledge of current on-line education practices.

-      Knowledge of university admission, registration, general education, and graduation policies and requirements.

-      Knowledge of current practices in the assessment of experiential learning.

-      Knowledge of on-line education and degree programs.

-      Knowledge of student services and retention strategies for on-campus, off-campus, and on-line students.

-      Knowledge of computers.

-      Knowledge of the Student Information System (SIS).

-      Ability to communicate effectively and solve problems.

-      Ability to establish and maintain effective working relationships with students, faculty and staff.

 

Supervision Given and Received 

Performs under general supervision.  Determines own methods of performing assigned work.

 

Minimum Qualifications 

Master's degree required, doctorate in education or related field preferred; three years of working experience with adult/online students at the university level; and experience and knowledge of Banner, SIS, D2L, WebCT, Blackboard and other course management systems.

February 2007