Account/Position No.:  25100/593900                                                                   Level 16

Position Title:  Coordinator, Cohort Advisement and Support Services

Department:  Cross-Disciplinary Studies

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and
COMMITMENT to intellectual achievement is embraced.

Function of Position

Responsible to the Associate Dean, Cross-Disciplinary Studies, for working with cohort students and faculty located at distant sites and area institutions where programs may be located; working with academic and administrative departments to facilitate cohort programs; monitoring and supporting cohort activities; reviewing current practices; developing support services for cohort programs; and performing other related duties as assigned.

Essential Functions

-Assists academic departments with student recruitment, information meetings, and orientation.

-Assists cohort students with admissions, registration and fee payments.

-Advises cohort students on general education core, academic proficiency and graduation requirements.

-Works with academic departments to coordinate advising for major programs.

-Provides students with information regarding alternatives to completing University requirements from a distance.

-Provides cohort groups access to challenge and exit exams.

-Provides cohort students with ID cards.

-Coordinates textbook deliveries, when necessary.

-Serves as contact person for cohort liaisons (student, faculty and administrative issues).

-Orders and delivers cohort liaison textbooks each semester.

-Provides support to faculty teaching at distant locations.

-Coordinates off-site classrooms, computer labs and equipment.

-Instructs cohort student on library resources.

-Provides cohort students support services information.

-Prepares student handbooks and other resource information.

-Prepares faculty handbook.

-Advocates for cohort student.

-Surveys students and faculty every semester; responds to needs indicated on completed surveys.

-Meets with cohort groups every semester.

-Travels frequently.

Secondary Functions

-Gathers data, creates reports, and performs other tasks as assigned by the Dean, School of Continuing Studies.

-Works with division to market cohort programs and recruit students.

-Promotes cohort programs to various campus and off-campus constituencies.

-Works with division to address cohort concerns.

-Works division to develop new initiatives in response to student needs.

-Work with division to develop guidelines and materials for academic departments.

-Participates in development and maintenance of cohort web pages.

-Participates in Cohort Issues Committee meetings.

-Performs other related duties as assigned.

Knowledge and Abilities

-Knowledge of adult education and practices.

-Knowledge of current continuing education practices and programs.

-Knowledge of university, admission, registration, general education and graduation policies and requirements.

-Knowledge of distance education and on-line degree programs.

-Knowledge of advisement practices and degree requirements.

-Knowledge of student services and retention strategies for off-campus students.

-Knowledge of community colleges and the students they serve.

-Knowledge of computers.

-Knowledge of the Student Information System (SIS).

-Ability to establish and maintain effective working relationships with students, faculty and staff.

-Ability to work independently.

-Ability to communicate effectively.

Supervision Given and Received

Performs under general supervision.  Determines own methods of performing assigned work.

Minimum Qualifications

Master's degree in education or related field required; Ed.S. or doctoral degree preferred; experience in adult or continuing education at a college or university required; experience in admissions or student advisement preferred.