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Account/Position No.:                        233022/503270                                       Level 6

Position Title:                                      Service Review Coordinator              

Department:                                        Center for Community Outreach

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;

RELATIONSHIPS are built on honesty, integrity and trust;

DIVERSITY of people and thought is respected;

EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;

EFFICIENCY is achieved through wise use of human and financial resources; and

COMMITMENT to intellectual achievement is embraced.

Function of Position

This position is administratively responsible to the employing university with task supervision provided by the director.  The specialist evaluates the validity and correctness of active families first cases completed by case manager and proposed closures initiated by case manager for the appropriate outcome based on the established policies and procedures for the Families First program; determine completeness of development, correctness of the decision and validity of information by examining documentation, analyzing records, and through personal contacts.

Essential Functions

-        Evaluates and audits validity and correctness of Families First cases and files completed by Work Participation Coordinator (WPC) and relays evaluation and audit to Directors and Assistant Vice-President.

-        Determines completeness of files and validity of information entered into the DHS ACCENT system by examining documentation analyzing records through personal contacts with WPCs.

Secondary Functions

-        Attends training sessions and program meetings.

-        Provides feedback for internal monitoring.

-        Prepares and maintains records and reports.

Knowledge and Abilities

-        Experience with TDHS Families First Program and Accent System

Supervision Given and Received

Performs under general supervision.  Directors will review work submitted by Service Review Coordinator.

Minimum Qualifications

Undergraduate degree from accredited College.  Computer and communication skills.

May 2008