What is a Channel
Is GoldLink the ETSU
Is GoldLink ETSU's
What is Self Service Banner?
What is Internet Native Banner?
What has happened to
Why does signing into GoldLink give me
access to some ETSU tools but not others?
Why does my GoldLink not
look the same as my neighbor's
Other portal examples?
Complete list of Channels?
What is a portal
A portal is a user customizable web page that pulls content and
user specific information from different sources on the web into
one convenient place. This information can include student or
employee information from ETSU's intranet systems, general ETSU
services or even other information on the web that is not related
to ETSU like news, social networks, and weather.
Click here to see some examples of other
portals on the internet.
A channel is a unit of information displayed on a tab.
Channels look and act like mini web windows that contain - in
most cases - one small web page. Channels can be minimized,
maximized or closed just like a web window.
Like web pages Channels can contain everything from simple text,
images, or rss feeds to inline frames displaying entire websites,
or complex interactive programs.
What is a Tab
A tab is a web page inside a portal.
Unlike a typical web page however, a tab and its contents are
not permanent and are not the same for all users. Tabs are
predefined by a portal administrator to display different content
to different users based on the users' roles at ETSU. Tabs can also
be modified by the user including adding, removing and rearranging
content and in some cases users can even delete the tab.
What is a Role
A Role is any one of a list of jobs you perform here at ETSU.
Currently our list of roles include: "Student", "Employee", and
In the future this list may grow to include "Alumni", "Prospective
Student", "Parents", and "Friends" (of ETSU).
What is a Fragment
A fragment is one or more tabs that pertain to a specific user role
or attribute. Tabs are often created and controlled by one
administrator. Here's an example: Currently, a user who is a
student by default gets one tab "My Student Info". This one tab is
the Student Fragment. ETSU administrators could decide that users
who are students also need the "Life after ETSU" tab by default
containing content relevant to moving, job hunting, the alumni
association, and how to access your ETSU transcripts and loan
obligations after graduating. At this point the "Student" Fragment
would be two tabs which all students would get by default.
Is GoldLink the ETSU Home Page
No. GoldLink is simply a tool that helps pull information and
services to you. If you are looking for the ETSU home page click
Is GoldLink ETSU's portal
Yes. GoldLink is ETSU's portal
What is Self Service Banner
Self Service Banner, aka SSB, aka Self-Serve is part of the system
that stores your ETSU personal, faculty, student, and employee
information and allows you to access and modify it. Among other
things, GoldLink portal serves as a graphic user Interface (GUI)
for SSB. SSB can be accessed directly using this link:
What is Internet Native Banner
Internet Native Banner, aka INB, aka Banner is the second part of
the system that stores your ETSU personal, faculty, student, and
employee information. If you aren't familiar with any of these
terms, then this tool does not apply to you, and you shouldn't be
seeing any of these terms or related channels in your portal.
What has happened to the old GoldLink
Unless you are new to ETSU this semester the tool that you used to
know as GoldLink is now Self Service Banner and is alive and well.
If you would like to access Self Service Banner directly you can
access it using this link:
Why does signing into GoldLink give me automatic access to
some ETSU tools but not others
Single sign-on is a difficult process and largely depends on
service you are attempting to sign into. OIT will continue working
to include more single sign-on services. Some, unfortunately, are
not possible at this time because the authentication systems are
Why does my GoldLink not look the same as my
When you log in to GoldLink your personal ETSU account information
is used to decide what information is relevant to you, and what
information you have access to. Your neighbor may be in a different
academic program than you, or he/she may be a student worker and
therefore has access to tools and information related to his/her
Complete list of available Channels
Scroll through this list of available channels. When you find a
channel you think you'd like, click on the name to see a preview of
There are many different types of portals on the web. You may have
seen or be familiar with a few of them:
Here's a list of several types and some popular examples of portals
on the web today: