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University Advancement

 Ritter, Pamela

Vice President for University Advancement

Pamela Ritter came to ETSU from Purdue University in West Lafayette, Ind., where she spent 27 years as a senior-level fundraiser working in major gifts, corporate relations, alumni relations and administration. As senior director of Purdue’s Office of Corporate Relations from 2004-09, Ritter managed offices in both Chicago and Indianapolis and led the office’s effort to raise $450 million of the successful $1.7 billion “Campaign for Purdue” project. In addition, her team raised an average of $30 million in gifts and $20 million in in-kind gifts for the past 11 years.  Her duties also included developing long-range strategic plans and assisting university-wide programs with fundraising activities. Ritter, who joined Purdue in 1987, held such titles as director of Class Gifts and director of Development for the College of Technology before moving into corporate relations. Ritter holds a B.S. degree in health education from Western Michigan University and an M.S. in health administration from Purdue.  She is a member of the Network of Academic Corporate Relations Officers, the Council for Advancement and Support of Education and the Association of Fundraising Professionals. Prior to working in fundraising, Ritter spent four years as a school teacher in Indiana and was a district representative for the American Cancer Society.


Sloan, Carol

Associate Vice President for University Advancement for Health Affairs

Carol Sloan is the Associate Vice President for University Advancement for Health Affairs. Carol is a native of Fairmont, West Virginia and a 1969 graduate of Fairmont State College (now University) with a Bachelor of Arts degree in elementary education. She and her husband, Patrick, and two children settled in Johnson City in 1979. She spent nearly 25 years in nonprofit management, fundraising, and public relations at various organizations including Volunteer Johnson City, March of Dimes, and Dawn of Hope. In November 2004 she joined the University Advancement staff at ETSU as Assistant Vice President with responsibilities focused on the colleges of the Division of Health Affairs, which at that time included the Quillen College of Medicine, the College of Nursing, and the College of Public and Allied Health. In 2005, with the campaign to establish a College of Pharmacy at ETSU, she served on the steering committee spearheading the drive to raise the funds necessary to get the new college started. In July 2008, with the addition of the Bill Gatton College of Pharmacy and the establishment of the newly formed Colleges of Public Health and Clinical and Rehabilitative Health Sciences, she was promoted to her current position. Her responsibilities, in addition to fundraising and development for the Academic Health Sciences Center and the five colleges, include staffing the Quillen Alumni Society Board and organizing its reunion activities and assisting the Deans of the respective colleges with their community advisory boards and alumni relations.

Sullivan, Karen

Director of University Advancement

Karen Sullivan, Director of University Advancement is originally from Wichita, Kansas.  Her baccalaureate degree is in Broadcast Communications from Southern Illinois University, with a minor in Minority Studies.  As a former military spouse, she has lived in many places throughout the continental United States, from New York to California.  Her working career began in broadcasting, as a reporter and announcer for a local television affiliate in Wichita, continued as a Production Assistant for the pilot and first season of “20/20,” and as a D.J., in Louisiana.  Moving to Johnson City in 1991, her roles at ETSU have included those of, Program Advisor for Multicultural Affairs, Financial Aid Counselor, and Assistant Director of Adult, Commuter and Transfer Student Services.  She has served on many university committees and has served as President of the ETSU Staff Senate and is a current senator.  As a Director of ETSU Advancement, she is the fundraising liaison for the College of Education, Student Affairs, Continuing Studies, Sherrod Library, the School of Graduate Studies, the Center and Department of Appalachian Studies and Services and the Women’s Resource Center.  She is responsible for the research of donor prospects, cultivation, solicitation and stewardship for ETSU Foundation for the above areas and is responsible for the supervision of the Advancement/Alumni receptionist. Since its inception in 2006, Karen was responsible for the marketing, communications, record keeping and layout of the inscribe bricks on the ETSU PRIDE Walk.

Holland, Pat

Administrative Coordinator for University Advancement and Executive Assistant of the Foundation

Pat Holland, Administrative Coordinator for University Advancement and Executive Assistant of the Foundation, joined the Advancement Office in 1977, when it was formally established.  She attended East Carolina University for one year and then worked in the Pentagon and for a major law firm in Washington, D.C.  Moving to Tennessee she applied to East Tennessee State University and started as secretary in the Office of Development.  She now works closely with all the various activities involving the ETSU Foundation under the direction of the Vice President for University Advancement/President of the Foundation/CEO.  Other duties are coordinating major events for the Foundation and also coordinating all of the ETSU President’s university-related social events at his home, Shelbridge.

McCurry, Peggy

Financial Management Analyst

Peggy McCurry is a Financial Management Analyst in the Office of University Advancement.  She monitors and manages the budget function to ensure compliance with university procedures and accounting standards.  Peggy joined University Advancement in 2001 after several years of professional experience with a regional private accounting firm and in other private sector capacities as well.  Prior to becoming a Financial Management Analyst, she was an Office Coordinator, supporting the Development officers.  She has a bachelor’s degree from Milligan College and a master’s degree from ETSU. 

Craddock, Laure

Executive Aide/Receptionist

Laure Craddock joined the Advancement Staff in August, 2007, as an Executive Aide/Receptionist.  Having spent most of her career at Florida Power and Light Company in Sarasota, Florida, she and her family relocated to Johnson City following their experience with Hurricane Charley (a category 4 Hurricane).  A love for the Appalachian Mountains and a desire to live in a progressive area offering small-town values brought them to the Tri-Cities.  She graduated with a Certificate in Occupational Office Training from Sarasota County Vocational-Technical Center and earned a Certified Professional Secretary rating from the International Association of Administrative Professionals in Blountville, TN.  One of her primary duties in the Office of Advancement is to direct and assist all visitors, including students, faculty, staff and donors.  She also provides direct clerical support for the two Directors of Advancement and general support for the offices of Alumni and Advancement.

Elledge, Pat

Office Coordinator for University Advancement, Health Affairs

Pat Elledge began working at ETSU in 1995 and joined the Advancement Staff in October of 2007.  She currently serves as Office Coordinator for University Advancement, Health Affairs.  Pat assists the Associate Vice President for University Advancement/Health Affairs with fundraising and alumni development for the Academic Health Sciences Center.  Her main duties include managing the budget for Quillen College of Medicine-Advancement, coordinating Quillen alumni reunion events, managing the workflow and reporting of Advancement Health Sciences, and coordinating various fundraising campaigns for Health Sciences.

University Advancement Services

Director, Advancement Services

Shea Renfro, with a background in both corporate and higher education human resources, assumed the role as Director of Advancement Services at East Tennessee State University in November of 2007. She holds a Bachelor of Science degree in Business Administration from Mars Hill University and an M.B.A. from Milligan College. She is currently pursuing an Ed.D. in Educational Leadership and Policy Analysis at East Tennessee State University. As the Director of Advancement Services within ETSU’s Office of University Advancement, Shea is responsible for the overall direction and management of  the Advancement Services unit, a comprehensive operation including overseeing all aspects of gift processing, gift stewardship, alumni and donor record management, financial management, prospect research and management, database and software management, data security, data reporting, and serving as the Advancement team lead for the continual development and implementation of the Banner Advancement system and associated programs. In 2009, she received the “Most Outstanding Member of the Banner Advancement Team” award. She has served two terms on the ETSU Staff Senate and currently serves as a member of various ETSU committees related to leadership and technology. Shea is a member of the Association for Advancement Services Professionals (AASP).

Harvill, Donald

Technology Coordinator

Donald Harvill currently serves as the Senior Technology Coordinator within the Advancement Services unit. He earned his Bachelor of Science degree in 1992 from ETSU in Mathematics with a minor in Computer Science, and worked for nearly three years within the Quillen College of Medicine’s Office of Academic Affairs before moving to the Office of Alumni Records in September 1996.  His primary duties include reporting from the Banner Advancement database, compiling reports using data from multiple sources (such as the annual Voluntary Support of Education Survey), maintaining pledge records, payroll deductions, and gift society memberships, and providing technical training as needed to Advancement, Advancement Services, and Alumni staff, while also assisting the Director of Advancement Services with management duties. Donald is a member of the Association for Advancement Services Professionals (AASP).

Stiltner, Haley

'10 '12
Technology Coordinator

Haley Stiltner currently serves as the Technology Coordinator within Advancement Services.  She began as a part-time employee for University Advancement in May 2013, and began working for Advancement Services in August 2013.  She attained a Bachelor of Business Administration in 2010 from ETSU with a major in Economics, and a minor in Bluegrass, Old Time, and Country Music Studies.  Haley completed her Master of Business Administration degree in 2012 from ETSU.  Her primary duties include reporting from the Banner Advancement database, prospect research and management, data maintenance, researching constituents, and assisting the Director of Advancement Services with technical and personnel management duties.    

Aiken, Anthony

Gift Processor

Anthony Aiken currently holds the title of Gift Processor, and became a member of Advancement Services in 2009. Anthony earned his Associate of Applied Science Degree in Computer Information Technology from Cleveland State Community College in 2008. His primary duties include reporting from the Banner Advancement database, management of daily operation functions, all reporting and data management for the semi-annual WETS-FM Share-a-thon and annual Alumni Phonathon, while assisting the Director of Advancement Services with duties as necessary. He also serves as the Advancement/Foundation Webmaster.

Scarbrough, Carla

Part-Time Gift Processor

Carla Scarbrough currently serves as the part-time Gift Processor for Advancement Services. She began working for the unit in the spring of 2014.  Carla earned her Bachelor of Business Administration with a major in Accounting in 1987 from ETSU.  Her primary duties include assisting with gift processing, acknowledgement and stewardship process, and data maintenance.

University Alumni

Plummer, Bob

'84 '87
Associate Vice President for University Advancement and Executive Director of the ETSU National Alumni Association

Bob Plummer is the Associate Vice President for University Advancement and Executive Director of the ETSU National Alumni Association. He is a 1984 graduate of ETSU with a bachelors of science in social science. In 1987, he completed a master of education degree in education administration. Plummer also completed the Harvard Graduate School of Education Management Development Program at the Institute for Higher Education in 2000. Plummer has completed Ed.D. degree from ETSU's Clemmer College of Education, Department of Educational Leadership in 2014. He also has an associate degree from Southwest Virginia Community College. He has been employed at ETSU since his graduation serving in a variety of roles including work in athletics, student affairs and business and finance units. His primary responsibility is administration of the university wide alumni programs, and the business of the national alumni association, which represents nearly 85,000 graduates, works with its board and volunteers. He also has an integral role in the overall University Advancement operation representing the Vice President and the division on university committees

Davis, Lee Ann

'91 '09
Director of Alumni Programs

Lee Ann Davis joined the Alumni Staff in October of 1997 and currently serves as the Director of Alumni Programs. She graduated from East Tennessee State University with a degree in Mass Communication in 1991 and later completed a Masters of Professional Studies in Strategic Leadership in 2009. Her primary duties include planning, promoting and conducting all alumni activities. She cultivates volunteer leadership for alumni programs and assists with university affinity groups and societies in their alumni efforts, as well as coordinating regional alumni activities. Davis serves as the alumni webmaster for the website and oversees social media posts for alumni sites. Among her key roles is focus on major alumni events such as ETSU PRIDE, Homecoming and Spring Alumni Weekend.

Harvey, Leisa

Office Coordinator

Leisa Harvey began working at ETSU in 2002 and joined the Alumni Staff as Office Coordinator in September, 2006. She holds a Bachelor of Business Administration from East Tennessee State University. Harvey’s main functions as Office Coordinator are planning meetings and events facilitated by the Alumni Office Staff and managing the Office’s daily budgeting activities. Harvey also facilitates fee collection and ticketing for events and the fulfillment of products available for purchase by alumni and friends. Her husband, Travis, is Maintenance Lead Worker at Shelbridge.

Ramsey, Cyndi

Coordinator of Alumni Activities

Cyndi Ramsey joined the Alumni Staff in March, 2007 and currently serves as the Coordinator of Alumni Activities. She graduated from East Tennessee State University in 2006 with a degree in Education with an emphasis in English. Ramsey’s main duties include alumni event organization and support, affinity group relations engaging special interests and segments of the alumni population, assists with alumni social media sites, student- alumni outreach including the College Tour, Real World 101 and the annual golf tournament, as well as the ETSU ambassador program which enlists alumni volunteers to represent ETSU’s President at Inaugurals and Convocations, as well as other events. She first joined the office as an Information Research Technician before promotion to her current role. Cyndi is a part of the ETSU family sharing her Alma Mater with 5 members of her family. Prior to her university work, she had a variety of experiences retail management, accounting, insurance and manufacturing enterprises. She has also performed and taught various forms of dance and ballet on a regular basis and danced professionally for a ballet company in North Carolina.

University Foundation Accounting

Foundation Chief Financial Office and ETSU Vice President for Finance and Administration

Accounting Manager

Account Clerk

Office of External Operations 

 Ross, Jeremy

Chief of Staff for External Operations

Jeremy Ross is the Chief of Staff for External Operations. He collaborates, coordinates, and manages all non-academic operations on behalf of President Noland. Additionally, Jeremy serves as the Executive Director for the ETSU Research Foundation.

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