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Charity H. Tipton 1804 Lone Oak Road Johnson City, TN, 37604 (423) 426-3029
Education:
East Tennessee State University (ETSU). Spring 2004 to Present. Anticipated Graduation in May 2010. Degree: Bachelor of Social Science, Major: Psychology, Concentration: Clinical Psychology.
Research Experience:
Undergraduate Research Associate for Applied Psychology Lab (APL) at ETSU. Spring 2009 to Present. Director: Chris Dula, Assistant Professor of Psychology. Responsibilities include participating in weekly lab meetings, data entry, literature search, literature review, writing abstracts and presentations.
Presentations:
Adams, C. L., Tipton, C., Ramey, W., Griffith, L., & Dula, C. S. (2009, April). Crucifying Anxiety: Examining the Relationship between Anxiety and Religiosity. Poster presented at the Appalachian Student Research Forum, Johnson City, TN.
Work Experience: January 2006 to Present, Heartland Payment Systems (Johnson City, Tennessee)
Position: Help Desk Lead. Responsibilities: Escalate settlement file receipt issues and Network outages to Problem Management team; Build and update software applications; Manage workflow and make schedule adjustments; Assist agents in technical troubleshooting; Coach employees to improve performance; Monitor and assess agent calls; Create procedural and technical documentation; Participate in presentations and projects as assigned by Help Desk Management.
Position: Help Desk Agent. Responsibilities: Provide technical support for credit terminals; Analyze network data for advanced troubleshooting; Escalation point for terminal troubleshooting; Utilize effective troubleshooting steps and customer service skills to resolve issues and make a positive impact on the customers.
Leadership Experience:
Music Leader, Heritage Baptist Church, September 2002 to November 2008.
Community Group Leader, Heritage Baptist Church, May 2006 to December 2007.
Vacation Bible School Preschool Music Leader, Heritage Baptist Church, Summer 2003 to 2007.
Kidstuf Preschool Activities Facilitator, Heritage Baptist Church, August 2005 to May 2007.
Computer Skills:
Proficient in Microsoft Office.
References:
Dr. Chris S. Dula, Assistant Professor of Psychology, ETSU. Phone (423) 439-1000. Email: DULAC@etsu.edu
Mark Persons, Director of Operations and Network Servicing, Heartland Payment Systems. Phone (423) 943-7300. Email: Mark.Persons@e-hps.com
Patty Gentry, Project Supervisor, Heartland Payment Systems. Phone (423) 943-6663. Email: Patty.Gentry@e-hps.com
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