FREQUENTLY ASKED QUESTIONS

 

 

Who can use UPS CampusShip?

Any department on or off campus with a valid ETSU account number.  Users must have an account set up by Central Receiving before they can use CampusShip.

 

How do I get my account set up?

Simply fill out our online form, obtain appropriate signatures, and fax the form to Central Receiving at 439-5793.

 

Will I need special equipment?

No.  All you will need is a computer connected to the internet and a laser or deskjet printer.

 

How do I get supplies?

Once set up on CampusShip, you can order your supplies online with the provided link under Resources or go to www.ups.com .

 

Will I be charged for supplies?

No.  Your basic supplies are provided by UPS at no charge.  These include envelopes, pouches, adhesive labels, stickers, etc.

 

What are the recommended supplies?

01774501 UPS Peel-and-Stick Label 8.5 x 11" Two per page (Found under UPS OnLine *Labels)

**Note** When printing on these labels, click and hold on the "Fold Here" line and highlight the UPS label dragging the mouse to the bottom of the label.  Choose File, Print,  Print Selection, and OK.  This will print the UPS label only and allow you to use both labels on the blank label sheets.

01019521212 UPS Reusable Envelope 15 x 9.5" (Found under Next Day Air *Envelopes)

010195220 UPS 2nd Day Air Letter Envelope (Found under 2nd Day Air *Envelopes

 

Can I share my user name and password with coworkers?

No.  Each individual user will be assigned his or her own user name and password.  Central Receiving will not be responsible for any unauthorized shipments under your account.

 

What if I forget my user name and / or password?

Call Central Receiving at 439-4364 and we will verify your user name and reset your password.

 

Can more than one person be set up as a user in my department?

Yes.  You can have as many or as few as you like. 

 

What are my shipping options with UPS CampusShip?

You can ship UPS Next Day Air and 2^nd Day Air letters.  If you have additional shipping needs, contact Jamie Simmons or Marty Harvey at 439-4364, and let them know what you need.

 

Will UPS pick up my package from my location?

Yes, but there will be an additional $4.00 per package fee applied to the shipping cost.  To avoid this additional cost, call Central Receiving (94364) and request a pick up. 

 

Where can I find the state discounted rates?

Visit our web site at www.etsu.edu/centralreceiving and click on UPS Zone and Rate Charts link.

 

Can I set up my own account with UPS and not use CampusShip?

Yes.  If you choose to set up your own account, the state discounted rates are not guaranteed and you will be responsible for getting your package picked up by UPS and the $4.00 per package fee will be applied.

 

What are the benefits of using UPS CampusShip?

• You control what you ship and how you ship it.
• You can print out receipts for each shipment.
• You can track a shipment from your computer with a click of the mouse.
• You have the ability to request e-mail notification when your package reaches its destination.
• You can review your shipping history for the past 90 days.
• You save $4.00 per package shipped when you call Central Receiving for pick up.
• You are guaranteed the state discounted rates on all packages shipped.

 

 

 

 

 

 Return to Central Receiving Home