Kingsport Clinic
Kingsport Family Medince Center

ETSU Family Physicians of Kingsport


201 Cassell Drive, Kingsport, TN 37660
Voice: (423) 245-9600 Fax: (423) 245-9634

Welcome to ETSU Family Physicians of Kingsport. We are pleased to have you as our patient. If you have questions, suggestions, or concerns about our services, please let us know so we may better serve you.

Our Services

We take care of patients of all age groups, and with all problems. Our doctors are trained to treat people with acute illness of all kinds, as well as to manage those with chronic medical diseases and conditions. We are skilled in providing preventive health measures, including EPSDT exams for children, and women’s health care needs, as well as health promotion and wellness advice. We handle all medical problems from cradle to grave. We deliver babies, care for newborns, and can treat all your children as they grow up. Then we can continue to manage their healthcare as teenagers and adults. We continue our care through adulthood and into the senior years, including making home visits and nursing home care if needed. Our services include physician office visits, laboratory tests, minor outpatient surgical and emergency procedures, and psychological and social service consultations.  Specialists and specialized testing are available through cooperative efforts with Holston Valley Medical Center Hospital / Wellmont and physicians including ETSU Physicians and Associates.

Due to our training and the scope of our practice, we are pleased to be able to provide care without potential limitations imposed by gender, age or part of the body involved.and to coordinate with any other physicians or services that you may need. Moreover, if you need to go into the hospital, we will take care of you there, too! And someone from our practice is always available after hours, on weekends and holidays if you need us.

Some special services that we offer include:

*   Vasectomy
*   Colposcopy
*   Skin procedures/biopsies
*   Lung Testing
*   Osteopathic Treatment

Office Hours and Appointments

Office Hours

Our office is open 8:00 a.m. through 4:30 p.m., Monday through Friday, except holidays.

Appointments

Office visits are by appointment. To schedule an appointment, please call our office auto attendant at (423) 245-9600 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, except holidays.

If you or other members of your family become ill, we will make every effort to see  you as soon as possible. It is important that you call before coming to the office.  If it is necessary for you to be seen by a doctor, this will help you be seen more efficiently.  If you are unable to keep an appointment for any reason, please call us to cancel as soon as possible so that other patients who need to be seen can be scheduled at that time.

Sometimes, despite our best efforts, medical emergencies may make it necessary to delay or reschedule your office visit. If rescheduling is unavoidable, a new appointment will be offered at the earliest convenience.

Telephoning Our Office

Our telephone number is (423) 245-9600. Someone will always be available to take your call. Our staff is trained to respond to your questions. Sometimes, in order to answer your questions, your message may be relayed to your doctor and your call will be returned as soon as possible. If you have an emergency, please let our staff know so that we may handle it accordingly.

Emergencies and After-Hour Service

We provide 24-hour medical care, seven days a week for our patients. If any emergency arises Monday through Friday during our office hours, please call (423) 245-9600 and we will advise you of the best course of action. We may be able to take care of your emergency in our office. On weekends, evenings and holidays, you may still call (423) 245-9600 and our answering services will relay your message to one of our physicians who will return your call as soon as possible. Please remember to telephone our offices before going to the emergency room. If you believe you have a serious or life-threatening emergency, you may wish to proceed directly to the nearest emergency room, and ask them to contact your doctor.

Prescriptions

Our automated answering system has an option for those seeking to refill a prescription. In order for us to process your request you must leave all the requested information. Prescription refills will be telephoned to your pharmacy within 48 hours of receiving the request. Some medications (such as pain medication, tranquilizers, etc.) will not be refilled by telephone. Our doctors do not write prescriptions for narcotic pain pills & tranquilizers (such as Lortab, Oxycontin, Xanax, or Soma) for new patients.  It will save you time if you request that your doctor provide your prescription refills during your office visit.

Smoke-Free Facility

ETSU Family Physicians of Kingsport is a smoke-free facility. No smoking is allowed inside the building, or in any building entrance. If you would like help in "kicking the habit," please talk with your doctor. We offer effective smoking cessation programs.