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Prescription refills will be made only during the hours of 11:30 a.m. - 1:30 p.m. and 4:00 p.m. - 5:00 p.m. Monday through Friday, not including holidays. There is a 48-hour policy for prescription pick-ups. Some medications (such as pain medication, tranquilizers, etc.) will not be refilled by telephone. It will save you time if you request that your doctor provide your prescription refills during your office visit.