ETSU Employee Development Center

Professional and Personal Development Programs for ETSU Faculty and Staff

 

                  Course Descriptions

Employee Assistance Program Catalog of Workshops

Click HERE to register for any of the below classes currently being offered.

Abilene Paradox

The ABCs of Stress Management

Active Listening: Essential Tools for Effective Communication  

ADA in the Workplace: Understanding Your Rights, Roles & Responsibilities Anger Awareness Are You Managing Time?
The Art of the Search Committee Assertive Communication   Balancing Work & Personal Life
Basic Estate Planning Strategies The Basics of Proposal Writing Basic Techniques for Free Weights Training
Becoming IT Aware at ETSU Benefit for Life Benefit for Life, Preplanning Workshop
Bringing Out the Best in Others Building Great Places to Work Building A Safe Place to Work:  Preventing Workplace Violence
Business Communication:
Communication for Managers
Career Skills Enhancement Program Change Management Workshop for Employees
Coaching and Counseling Techniques

Introduction to Computers: The Basics

Conducting An Effective Interview

Conducting Effective Meetings 

Conducting Performance Evaluations

Conflict_Resolution

Conflict Resolution & Negotiation

Conflicts in a Work Relationship  

Coping with Difficult Behaviors in People

Communicating with Difficult Personalities

Cornerstones of Investing

COS Expertise
(Community of Science Expertise Database)

Creating Passion:  Doing What you Love, Loving What You Do

Creative Thinking:  Breaking Out of the Box

Dealing with Disappointed Customers

Dealing with Negativity in the Workplace Deferred Compensation: Investment Option Changes
 

Delegating for Diehards

Developing and Training ETSU Employees

Developing Emotional Intelligence for Success Diversity Management: Past, Present & Future Do Right with Lou Holtz
eBucs Training eBucs Workshop ePrint with Banner

e~Print Financial Report

Effective, Assertive Communication

Effective Communication: Conflict Resolution

Effective Presentation Skills Eliminating Unacceptable Behavior:  What Supervisors Need to Know Employee Assistance Program for All Employees: Procrastination
Employee Assistance Program for Supervisors Everything you wanted to know about Drugs & Alcohol that your kids already know Finance Self-Service Goldlink Basic Training
Finance Self-Service Goldlink Advanced Training Financial Planning: Enjoy Today, but Plan for the Future Finding Grant Funding Opportunities 101

Finding Public Sector Funding in Healthcare

FISH! Training

Focus: Achieving Your Highest Priorities – Microsoft Outlook Edition

Foundations of Team Building 4 Disciplines of Execution From Step-Families to Blended-Families

FRS:  Reading Screens & Reports

Funding Opportunities for Graduate Student

Getting Organized

  Goal Setting for Success  

Give 'em the Pickle

Graduate Assistantship/Tuition Scholarship Policies & Procedures

Grant Personnel Change of Status Form
 

Grant Proposal Budget Development

Grant Proposal Writing Basics 101

Grants & Contracts at ETSU: Who, What, When, Where, Why and How Grants.gov Group Work Strategies for the College Classroom
Happiness - Techniques & Behaviors that Work   Eating on the Run: Healthy Tips for Healthy Eating
  Helping New Faculty Members Succeed Homebuyer Education Program
Homeowner Assistance Program: Orientation How to De-Stress at Work How to Submit to the IRB
Identity Theft Prevention The Impact of the Aging Process Internal Funding Opportunities for Faculty

Introduction to Computers: The Basics

Introduction to Fitness Introduction to Yoga
Investing for an Uncertain Market Jump Start: Teaching Using Writing & Speaking Across the Curriculum The Latest on the Sexual Harassment Front
Keyboarding 101: Mavis Beacon Teaches Typing

Leadership Foundations: A Workshop for Emerging Leaders

Leadership: Great Leaders; Great Teams; Great Results
Leadership Intervention Series Leadership Secrets of Santa Claus Leap Over the Rainbow to Stay Connected
Listening Basics: Do's and Don'ts Living with Guilt Making Sense of Market Volatility
    The Manager's Balancing Act
Managing Anger Managing Change Managing Change and Transition
Managing Grief Managing Stress and Change Managing Stress in the Workplace for Employees
Managing Stress for Success

Mapping Personal Goals

The Mind-Body Connection

Motivating Employees The Natural Cycle of Learning Negotiation Skills for Women
NIH Electronic Submission Workshop NIH Update NIHeRA Commons
Optimizing Student Learning Optional Retirement Plan-VALIC Organization: The Key that Unlocks Success
    Parenting: Raising our Teens
Payments to Non-Resident Aliens Person-to-Person Feedback Personal Financial Planning
Perspectives on the NIH Grant Process Petty Cash & Cash Receipts Planning for Professional Growth
Polite Practices in the Workplace Power of Listening Preventing Violence in the Workplace

Preventing Workplace Violence

Proactive Stress Relief-Ideas and Tools NOW! Procard Training
Procrastination Professional Communication in a Diverse Work Environment Progressive Discipline
Purchasing Workshop Purposeful Productivity  
  RDC Major & Interdisciplinary Grants Workshop Resilience in the Time of and Change
Resume Writing/Job Search Workshop Retire Ready Workshop Retirement Planning: It's not what it used to be
Retirement Planning: Tax Considerations Retirement Planning: Legal Considerations  
Retirement Income Solutions Retirement Planning and Investment Distributions Retirement Strategies for Life
Retirement Strategies for Women Rocking and Rolling Through Changes NEW: Roth 401(k)
    Servant Leadership
Serving Customers with Difficult Behaviors Setting Departmental Goals

Setting Motivational Goals

Simplify Your Life

Situational Leadership

Smoking Cessation - Kicking the Habit
Social Security Entitlements Beginning Spanish (Continuation) 7 Closing the Execution Gap
The 7 Habits of Highly Effective People 7 Habits Maximizer The 7 Habits: Train the Trainer
Strategies for Communicating with Older Adults Strategies for Securing Funding from Foundations Strengths Quest
Stress and the Holidays Stress Management for Work & Home Student Accessibility Workshop
  Summer Shape-Up

Superior Customer Service on the Telephone

Supervising Student Workers Supervisor Survival Skills, Part 1 Supervisor Survival Skills, Part 2
Supervisor Survival Skills, Part 3 Surviving Your Child's Adolescence  
  Taking Charge of Your Life in 2009 Talking 9 to 5: Women and Men in the Workplace
Techno-Stress Team Building

Tennessee Consolidated Retirement System (TCRS)

THDA Introduction Time Management Time Management:  Taking Charge of Your Time
Time Record System (TRS) Data Entry Tobacco Cessation Program INTRODUCTION Tobacco Cessation Program WORKSHOPS
Travel & Invoices: Policies & Procedures New Travel Procedures: Dec. 2007  
Values Based Living Whale Done: The Power of Positive Relationships What Customers Want (with Lily Tomlin)

What?  Me Worry?

When Generations Collide

Why are We so Angry?

Worker's Compensation    

Abilene Paradox

 Length

2 Hours 

Description:  This program includes a recognized milestone in training videos.  Originally based upon the article of the same name by Dr. Jerry Harvey, it examines one of the core dynamics of group decision-making, and helps managers and their work teams recognize the downside of mismanaged agreement; explores the personal and psychological dynamics that affect each person's involvement in group discussions and agreement; and initiates measures to help groups avoid making counter-productive decisions.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

The ABCs of Stress Management

 Length

1.5 Hours 

Description:  We all expect stress as a natural part of life. What differs is how each of us handles it. Our reaction to an event - how we view it and think about it - is what influences the amount or kind of stress we experience.  We can't always control the events in our lives, but we can control our response to them. A = Activating an event; B = Beliefs and attitudes we have about the event, and self-talk; C = Consequences or stress reaction resulting from negative self-talk. Objectives:
-Understand the anatomy and effects of stress
-Identify personal sources of stress
-Learn how our attitudes and beliefs determine the amount and kind of stress we experience
-Practice a reframing or rethinking process for reducing stress

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, L. P. C.
Handouts:  Not available at this time

Active Listening: Essential Tools for Effective Communication

 Length

1 Hour 

Description:  This training is designed to be very practical and applicable, especially for participants who may not yet understand good listening but who are eager to try new skills, end bad listening habits, and make changes right away. Specific skills to improve listening ability are discussed and emphasis is placed on activities that allow participants to practice the new skills. Objectives:
   - Define active listening
   - Explain the difference between hearing and listening
   - Identify barriers to active listening
   - Demonstrate active listening skills

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Susan Fondry, L.C.S.W., EAP Instructor
Handouts:  Not available at this time

ADA in the Workplace: Understanding Your Rights, Roles & Responsibilities

 Length

1 1/2 Hours 

Description:  Understanding the employment provisions of the Americans with Disabilities Act can be challenging.  Whether you are an employee with a disability, supervise an employee with a disability, or just want to understand more about the ADA and employment, this workshop will provide an overview of the ADA in regard to rights, roles, and responsibilities of both employers and employees. 

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Linda Gibson, Director, Disability Services
Handouts:  Not available at this time

Anger Awareness

 Length

1  Hour 

Description:  Everyone gets angry sometimes. If you have a hard time controlling your anger or you easily "blow your top," you may be placing yourself or someone else in danger.  Anger is dimensional, or complex, and this workshop focuses on how to increase your awareness of your anger and use it in a positive way.  Objectives
   - State five dimensions of anger
   - Understand how the five dimensions can be used to control anger
   - Apply anger management techniques in both personal and professional situations

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, LCP, EAP Instructor
Handouts:  Not available at this time

 

Are You Managing Time?

 Length

2 Hours 

Description:  Are you managing your time, or is it managing you?  This key question, when answered, can lead to significant improved use of valuable time.  Participants gain insight into what wastes their time and if those "time wasters" are environmentally driven or self-generated.  They learn to really manage time by addressing the issues planning and prioritizing; procrastination; delegation; energizing.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator:
TBA
Handouts:  Not available at this time

The Art of the Search Committee
(A Live Webinar)

 Length

1.5 Hours 

Description:  Does your institution rely solely on the guidance of search committees to fill faculty and administrative positions? Traditional search processes are ‘scientific’ in that the steps are fairly prescribed and often require little participation by the search committee until the final steps. Successful searches are actually the result of more ‘art’ than ‘science,’ and require proactive, dedicated and trained search committee members. Using examples from the University of Colorado at Denver and Health Sciences Center, learn how to create a search committee that brings together subject matter experts and experts in the development of effective recruitment plans and evaluation strategies. Follow the institutions’ highly effective and well-received search committee training program from the development process. You’ll receive an abbreviated version of the actual training.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Betsy Rodriguez, Ph.D., Asst. Vice Chancellor, Human Resources, Univ. of Colorado
Handouts:  Not available at this time

 

Assertive Communication

 Length

1 1/2 Hours 

Description:  This training offers suggestions on how to develop an open, interpersonal style that can improve personal and professional relationships.  Participants learn: what assertiveness is and isn't, when assertiveness should be used, the three components of communicating assertively, and several assertiveness techniques including ones useful in difficult situations.  Objectives:
   - Explain what assertive communication means
   - Understand why being assertive is important personally and professionally
   - Utilize assertiveness techniques when interacting with others

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Cathy Cannon, L. P. C.
Handouts:  Not available at this time

Balancing Work and Personal Life

Length:

1.5 Hours

Description:   Today's employees have to deliver more results but are also placing greater priority on work/life/family balance.  In fact, surveys show that balance in work and personal life is the determining factor in promoting productivity and preventing burnout.  A lot of stress comes from leading daily lives which are in conflict with what's truly important to us. This may come from not knowing what our goals or values are, and therefore having no compass with which to guide our daily choices.  There are many different options and role models for planning a work life that is consistent with life goals and what work means for us. Objectives:

  • Explore your values
  • Plan work and plan life
  • Learn strategies for combining career and personal life
  • Learn what additional resources are available to help attain balance

LEAD Certification Applicable: Yes, Improving Yourself
Facilitator: Susan Fondry, L.C.S.W., EAP
Handouts:  Not available at this time

Basic Estate Planning Strategies

Length:

1.5 Hours

Description:   This seminar describes estate planning, how assets pass at death, the importance of asset titling and beneficiary designation, the basics of estate tax and the gift tax, and common uses for insurance in estate planning.  The seminar is conducted with a Financial Advisor and an Estate Planning Attorney. This is a great seminar which covers a topic most people are very interested in, but rarely take the time to investigate due to the expense involved in consulting an attorney.

LEAD Certification Applicable: No
Facilitator: Joleen Searles, The Anderson Firm
Handouts:  Not available at this time

The Basics of Proposal Writing

Length:

3 Hours

Description:   This workshop is directed toward people with little or no experience in writing grant proposals, but who would like to begin to seek grant support.  The similarities and differences between research and non-research grants will be discussed.

 Topics covered will include:

  • The difference between a gift, a grant, a contract and a cooperative research and development agreement;

  • The different sources of funding;

  • Matching your ideas with potential sources of funding

Ø      individual initiated applications

Ø      response to request for proposals, request for applications, program announcements or broad agency announcements

  • Translating your ideas into a grant proposal

Ø      needs analysis or gap in knowledge that will be filled by the project

Ø      objectives/hypothesis development

Ø      specific aims development

·        The components of a successful proposal;

·        Proposal submission and review

·        Proposal accepted or rejected – what happens next?

LEAD Certification Applicable: No
Facilitator: Dr. Michael Woodruff, Vice Provost for Research
Handouts:  Not available at this time

Basic Techniques for Free Weights Training

 Length

1.5 Hours

Description:    Training with free weights (barbells, dumbbells, Olympic sets) is the “tried and true” way to build strength and overall fitness.  The variety of workout challenges and options are endless, but some basic instructions are necessary for effective and safe workouts.

The purpose of this block of instruction will be to teach the basic techniques required to use the Basler Center’s (CPA’s) complete inventory of free weights.  In addition to being the most effective way to build strength, training with barbells and dumbbells also improves balance, body control, and flexibility.  A full body workout will be demonstrated.  Anyone can lean how to work with free weights.

Patrons should come “dressed to play” in gym clothes and sports shoes.  A current valid ETSU ID is required for access to the Basler Center.  For more information, contact Jon Walker at 439-7984 or walker@etsu.edu.

LEAD Certification Applicable: No
Facilitator:  CPA Instructor
Handouts: None  

Becoming IT Aware at ETSU

Length:

1.5 Hours

Description:   Many facets affect the way technology is procured, dispersed, and implemented at ETSU.  This course is designed to educate the participant about the policies and procedures regarding procurement, deployment, maintenance and support of desktops and laptops.  Included in this section will be details on the Computer Replacement Initiative guidelines. In addition, we will discuss the opportunity ETSU employees have to obtain Microsoft products under our Work-At-Home rights, as well as the free anti-virus software for ETSU employees.  Ample Q&A time will be available.

LEAD Certification Applicable: No
Facilitator: Janet Keener, Ph.D.
Handouts:  Not available at this time

Benefit for Life

 Length

1 Hour 

Description:  ETSU employees now have the opportunity to have an amazing new benefit called Benefit for Life – an educational family assistance program.  There is no cost to become a member!

 Just attend one of the upcoming educational sessions and complete an enrollment card. It’s that simple! The benefits are yours for life! It also covers your spouse, dependent children, parents and grandparents.

Benefit for Life offers the following: Living Will, Will, Medical Power of Attorney, Guardianship, Caregiving, Medicaid Spend Down, Pet Cremation, Funeral and Cemetery prearranging, discounts throughout the community on various goods and services saving your family hundreds to thousands of dollars.

Open to all ETSU employees – part time, full time, temporary and retirees

LEAD Certification Applicable: No
Facilitator: Maggie Cooper
Handouts:  Not available at this time

Benefit for Life, Preplanning Workshop

 1 Hour

Description:   Planning Final Arrangements – a lasting gift for those you love.  A workshop designed to bring the attendee to a greater level of understanding about the process of pre-arranging funeral and cemetery needs.

Fortunately, for most of us, there are few times in life that we become responsible for planning a funeral. And for many that happens at time of loss.  Due to the hardships that this lack of experience creates for families, we felt a responsibility to reach out with the necessary tools and information to prevent this hardship for families in our community.

You will also learn how to pre-arrange for those who will not do it or talk about it.

 Open to all ETSU employees, retirees and family members.

LEAD Certification Applicable: No
Facilitator: Maggie Cooper
Handouts:  

Bringing Out the Best in Others

 Length

Approx. 1.5 Hours

Description:   Bringing out the best in other people is good for an organization because people at their best are productive, meet their objectives, and please customers.  It's also good for the people because when they feel good about their work, it rubs off on others.  This session allows participants to discuss successful work groups and their traits; the importance of relationships and how to build them; people's needs at work beyond pay and benefits; and facilitating the work of others.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  

Building Great Places to Work
(A Live Webinar)

 Length

1.5 Hours

Description:   Each year, various publications and companies name the country’s best places to work. Nearly every industry, with the exception of higher education, appears regularly on these lists. During this Webinar, explore themes, traits and practices found in the “nation’s best employers” and how these characteristics can help institutions of higher education create a better campus culture that not only enhances student learning, but also results in higher employee retention, productivity and simply having a lot more fun.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Rich Boyer, Managing Partner, ModernThink LLC
Handouts:  

Building a Safe Place to Work: Preventing Workplace Violence

 Length

Approx. 2 Hours

Description:   This violence prevention program reviews definitions, types and levels of violence, triggers, and warning signs, then goes a step further.  Participants are given the actual tools needed to put together an action plan for workplace violence prevention.  The roles of workplace assessment and response teams, as well as specific techniques for preventing the escalation of violence are examined.

LEAD Certification Applicable: Yes,  Special Topics
Facilitator: TBA
Handouts:  

Business Communication:
Communication for Managers

 Length

Approx. 1-1/2 Hours

Description:   With our increased focus on technology and expanded time spent in front of a computer, we often lose the ability to communicate effectively face to face. But no matter the industry, the higher stakes in any given situation, major decisions and deals still unfold on the basis of interpersonal interactions. People like to do business with people they like. The interpersonal skills necessary to communicate with impact face to face include listening, conversing one on one, establishing rapport, resolving conflict, and the ability to choose the right vehicle of communication are some of the topics that TBA will discuss in this session. 

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: TBA
Handouts:  Communication Skills for Managers PowerPoint

Change Management Workshop for Employees

 Length

Approx. 2 Hours

Description: Life is filled with change, some within our control and some not. People learn to become “change masters” in the face of ongoing change.  Objectives:

  • Help people learn to view change as both a challenge and an opportunity
  • Describe the nature of change, i.e., change itself is changing
  • Discuss productive and non-productive behavior
  • Define the Transition Curve and four change management phases
  • Explain the impact of change denial (Tarzan Swing) and discuss strategies for minimizing denial
  • Review four key strategies for dealing with change

 LEAD Certification Applicable: Yes, Improve Yourself
FacilitatorSusan Fondry, L.C.S.W.
Handouts:  Not available at this time

Coaching and Counseling Techniques

 Length

Approx. 1-1/2 Hours

Description: This workshop helps managers and supervisors acknowledge and apply appropriate coaching and counseling techniques.  Participants will be able to successfully identify and address coaching and counseling situations, maintain workplace relationships with subordinate staff, develop employees, and improve productivity and trust.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator:  TBA
Handouts:  Not available at this time

Conducting An Effective Interview

 Length

Approx. 2 Hours

Description:   Making the most out of an interview can often determine the success of your department.  One person or position can affect the total productivity, morale, and happiness of the entire department.  Knowing what to say, ask, and when to listen are critical elements for a successful interview for the interviewer, as well as the interviewee.  It's time for you to do your part as the interviewer and this session will teach you the in and outs of the “illegal issues” involving interviewing, effective interviewing questions, when to listen, and finding the “best fit” person for any position.  Remember that the interview is as much a “selling job” for you as it is for the interviewee.   

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator Wayne Anderson
Handouts:  ETSU Personnel Policy and Procedures
                  
General Tips

Conducting Effective Meetings 

 Length

Approx. 1-1/2 Hours

Description:   Meetings, meetings, and yet more meetings! Do you ever wonder what a workday would be like without them? So much of our work, however, is accomplished through committees, task forces, teams, as well as other groups. Because we meet for so many different reasons, and we have so many things we want to accomplish, we need to make certain that the time we devote to meetings is time well spent. This training course will give you the skills to make your meetings productive. 

LEAD Certification Applicable: Yes, Improve Yourself
FacilitatorRich Ashley
Handouts: Not Available at this Time

Conducting Performance Evaluations

 Length

Approx. 2 Hours

Description: In this session you will learn ETSU’s Performance Evaluation process, techniques for getting the most out of your performance evaluations, how to give and be open to criticism, and how to deal with difficult circumstances.  Performance Evaluations can either be a mandatory-once-a-year, ineffective hassle or the vehicle for improved productivity, morale, and success. Learn about that vehicle in this interactive session.   

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Wayne Anderson
Handouts:  Agenda

Conflict Resolution

 Length

2 Hour 

Description:  In general, people see or "lock onto" things from a different point of view.  If we are not careful, this can lead to conflict.  This seminar explores a variety of ways of looking at and understanding the nature of conflict and how we react to it.  It offers practical suggestions for resolving conflict.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Keith Bailey, Ph. D., EAP
Handouts:  Not available at this time

Conflict Resolution & Negotiation

 Length

Approx. 1-1/2 Hours

Description: Conflict occurs all the time.  Sometimes conflict is good and sometimes it's bad. You come to understand during this training opportunity how conflict works and why it happens. You will also have the opportunity to become familiar with conflict styles, including your own. From there, you will be given techniques to improve the effectiveness of the conflict in your life and have better communication with those around you. 

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  Not available at this time

Conflicts in a Work Relationship

 Length

Approx. 1-1/2 Hours

Description: This training cannot by itself resolve serious departmental, team, or interpersonal conflict situations. It will help participants understand how conflict develops and what communication styles work and don't work with other people.  A mutual conflict resolution process will be discussed and participants will have a chance to practice what they learn through different scenarios.  Objectives:
   - Examine personal conflict styles
   - Demonstrate skills to decrease conflict
   - List resources

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Keith Bailey, Ph. D., EAP
Handouts:  Not available at this time

 

Coping with Difficult Behaviors in People

 Length

1.5 Hours 

Description:  Participants learn that there are many types of difficult behaviors that can make communicating a challenge.  There are some techniques that apply globally to all types of behavior and some that help with specific kinds of difficult behaviors.  Difficult behavior does not equate to a "bad person."  Participants learn that there are ways to respond that stop feeding and reinforcing the difficult behavior and then make a plan to apply what they've learned to a real life person with whom they'd like to communicate better.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  Not available at this time

Communicating with Difficult Personalities

 Length

1.0 Hours 

Description:  Difficult behavior does not equate to a "bad person." Participants learn there are ways to respond that stop feeding and reinforcing common difficult personalities.  Objectives:
   - Summarize behaviors and/or situations that you personally find "difficult"
   - Identify actions you can take with difficult personalities
   - Identify resources

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Keith Bailey, Ph.D., EAP Instructor
Handouts:  Not available at this time

Cornerstones of Investing

 Length

1.5 Hours 

Description:  This Seminar gives an overview of the performance of various aspects of the market.  It then focuses on the importance of;

  • Defining Specific Goals

  • Diversifying among investment types

  • Staying invested

  • Periodically reviewing your portfolio

LEAD Certification Applicable: No
Facilitator: Mitch Tuell, UBS Financial Advisor
Handouts:  Not available at this time

COS Expertise

 Length

2.0 Hours 

Description: The Expertise component of COS is a database containing nearly 480,000 first-person profiles of researchers, scholars and other experts from more than 1,300 leading universities, government agencies, and other R&D organizations from around the world.  Learn how to set up your own profile including how to select and input keywords and search terms for your own areas of interest, and also how to search the database for like-minded researchers at other institutions.  This workshop will assist faculty members to find collaborators for their research projects, whether within their own field or cross-disciplinary, and it will help other researchers find you!

LEAD Certification Applicable: No
Facilitator: Carole Thomason, IT Coordinator, Research and Sponsored Programs
Handouts:  Not available at this time

Creating Passion:
Doing What You Love, Loving What You Do

 Length

Approx. 1-1/2 Hours

Description:  Are you managing your job or is your job managing you? Have you lost your passion for what you do? At whatever level we manage others, many of us neglect managing our ultimate report: ourselves. In this era of unrelenting change, it is harder than ever for beleaguered managers to be passionate about the work they do. The facilitator will explain to you  how can you find the courage and inner resources to put your whole heart into your job. While many circumstances may be beyond your control, you have complete control over how you approach your workplace experiences. 

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts:  Not available at this time

Creative Thinking:  Breaking Out of the Box

 Length

Approx. 2 Hours

Description:   Here is an opportunity to have some fun while you learn.  This program is a lively, highly interactive session that encourages participants to think "Outside The Box."  Attendants will learn how to break out of self-limiting patterns of thinking and begin to use their own creative process.  This program will define critical thinking and identify factors and stages of the creative thought process.  There will also be puzzles, exercises, and brainteasers to test creativity.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: TBA
Handouts:  

Dealing with Disappointed Customers

 Length

Approx. 1-1/2 Hours

Description: Following an entertaining video featuring Lily Tomlin as "Lud", this program the following objectives:

  • Recognize and respond to difficult customer situations without engaging in blaming behavior

  • Use the Listen, Probe, Solve process to change a disappointed customer into a satisfied customer

  • Evaluate the cause of the disappointment in order to prevent future customer disappointment

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

Dealing with Negativity
in the Workplace

 Length

Approx. 1-1/2 Hours

Description: Participants will learn how to identify the ways negativity surfaces in the workplace and recognize the relationship of workplace change and negative behavior and interaction.  Time will be spent on helping participants to identify ways to stay focused, productive and positive.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: TBA
Handouts:  Not available at this time

Deferred Compensation: Investment Option Changes

 Length

Approx. 1 Hour

Description: On May 28, 2008 several changes will occur in your deferred compensation investment options.  One current fund will be deleted and nine new options will be added.  This presentation by representatives from Great West, the State of Tennessee’s third party administrator of the deferred compensation program, will cover the changes being made and answer your questions about how to make changes to your existing plan.

LEAD Certification Applicable: No
Facilitator: TBA
Handouts:  Not available at this time

Delegating for Diehards

 Length

2 Hours 

Description:  Constantly taking work home/working overtime?  Finding a pile of work awaiting you when you return from an absence?  Have you ever asked yourself why these things happen and what can be done to avoid them?  One answer lies in our ability to delegate.  This presentation explores why supervisors hesitate to delegate; why employees resist delegation; and when, what and how to delegate.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Rich Ashley
Handouts:  Not available at this time

Developing and Training ETSU Employees

 Length

Approx. 1-1/2 Hours

Description:    The importance of developing employees is critical in the success of an organization. This training session give you the skills and information to develop the employees around you, in addition to yourself.  Special emphasis will be placed on ETSU resources (Employee Development Center, Career Skills Enhancement Program, Employee Assistance Program) and how to use them.  

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Rich Ashley
Handouts:  Not available at this time

Developing Emotional Intelligence for Success

 Length

1.5 - 2 Hours

Description:    This program: starts with the definition of Emotional Intelligence and compares it to the traditional Intelligence Quotient (I.Q.); describes the relationship between the two processes and how both need to work together; demonstrates ways to prevent our emotions from getting the best of us, including breathing and emotionally intelligent listening.

Objectives:

  • Understand the importance of emotional intelligence in the workplace

  • Learn how the brain can hijack our emotions

  • Experience tools to manage emotions

  • Use effective strategies to respond to emotional behavior of co-workers

  • Become more competent in handling "emotionally charged" situations

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Keith Bailey, Ph.D., EAP
Handouts:  Not available at this time

Diversity Management: Past, Present & Future
(A Live Webinar)

 Length

1.5 Hours

Description: This workshop helps managers and supervisors acknowledge and apply appropriate coaching and counseling techniques.  Participants will be able to successfully identify and address coaching and counseling situations, maintain workplace relationships with subordinate staff, develop employees, and improve productivity and trust.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator
R. Roosevelt Thomas Jr., D.B.A., CEO, Roosevelt Thomas Consulting & Training
Handouts:  Not available at this time

Do Right with Lou Holtz

 Length

1 Hour

Description: This workshop is based on the video, Do Right, featuring Lou Holtz presenting the philosophy he has used as a successful football coach:
- Do what is right
- Do the best you can
- Treat others as you would like to be treated

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator:  Richard Ashley
Handouts:  Not available at this time

 

eBucs Training

 Length

Approx. 2  Hours

Description:    This training session provides the basics of the electronic purchasing process using eBucs.  Participants will learn how to access eBucs, search for commodities, create and process purchase requests.  The eBucs training system will be used so that no “real” information will be impacted.  Participants will be introduced to the production or live side of eBucs with attention given to the user’s profile.

LEAD Certification Applicable: No
Facilitator: Kathy Kelley
Handouts:  Not available at this time

 

eBucs

eBucs Workshop

 Length

Approx. 2  Hours

Description:    This training session provides participants the opportunity to work one-on-one with Purchasing staff to further their knowledge and skills using the eBucs purchasing system.  Purchasing staff will be available to assist participants in resolving problems they are having with eBucs.

LEAD Certification Applicable: No
Facilitator: Purchasing Staff
Handouts:  Not available at this time

 

eBucs

Effective, Assertive Communication

 Length

2 Hour 

Description:  Effective communication is one of the most important skills we need.  We improve our chances for social survival, individual well-being and organizational success when we develop skills to relate openly and honestly, in a way that respects and accepts the other person.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, L. P. C.
Handouts:  Not available at this time

Effective Communication: Conflict Resolution

 Length

2 Hours 

Description:  Effective communication skills are key for fostering better relationships, dealing with angry customers, understanding co-workers from different cultures, and for balancing work and personal life.  This program raises the awareness of different viewpoints and approaches to conflict, and basic conflict resolution skills.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Susan Fondry, L. C. S. W.
Handouts:  Not available at this time

Effective Presentation Skills

 Length

Approx. 2 Hours

Description: Do people look at their watches when you speak? Do your presentations frequently go into overtime? Do you lose your audience when you have to speak? Is the thought of speaking in front of a group terrifying? Most people are somewhat uncomfortable standing up in front a group of people and presenting their ideas.  This course will give you the skills to overcome those fears and provide you with skills to convey your ideas in a interesting, informative, and professional manner.  This course is also designed to give you a better idea on how to use PowerPoint in order to aid in your presentation. 

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Rich Ashley
Handouts: Effective Presentations Skills PowerPoint

Eliminating Unacceptable Behavior:  What Supervisors Need to Know

 Length

Approx. 1-1/2 Hours

Description:  Supervisors concerned about eliminating unacceptable behavior and creating a more productive work environment are invited to join us for a 60-minute audio conference by Progressive Business AudioConferences.

PROGRAM HIGHLIGHTS

  • Create an Environment Where Positive Performance is the Norm
    • "Heading off" negative emotions - before they spread
    • Building a sense of ownership among your employees
    • Management styles that help (and hurt) productivity


  • Take Control of Your Toughest Behavior Problems
    • Dealing with problem employees: where good managers go bad
    • Keys to tackling difficult issues - rationally and productively
    • How to bring a negative attitude into clear focus - and zap it
  • Remove the Personal Risk of Heated Discussion
    • Criticize without trampling egos: The do's and don'ts
    • The lost art of confronting problems - directly and professionally
    • Eliminate the fears that keep us from confronting others

Live Question and Answer Session - Have your specific questions answered!

 

 

Employee Assistance Program for Supervisors

 Length

Approx. 3 Hours

Description:    As a supervisor you are in a key position to identify and motivate employees to seek help early.  Learn the basics of the Employee Assistance Program (EAP), your role as a supervisor, and how to identify a troubled employee.  Additionally, the EAP offers counseling to supervisors who may be having difficulty dealing with an employee.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Keith Bailey, Ph. D., EAP
Handouts:  Not available at this time

ePrint with Banner

 Length

Approx. 1  Hour

Description:   The workshop covers viewing and printing department budget information using ePrint.  You must have Finance Self-Service access, finance Self-Service Basic Training and some familiarity with your Banner indexes. 

LEAD Certification Applicable: No
Facilitator: B.J. King
Handouts:  Not available at this time

e~Print Financial Reports

 Length

Approx. 1  Hour

Description:    This session will prepare financial statement users to access reports off the new E-print system.  Requirements for access will be discussed.  Basic sign-on procedures and report retrieval will be demonstrated.  

LEAD Certification Applicable: No
Facilitator: B.J. King
Handouts:  Not available at this time

Everything you wanted to know about Drugs & Alcohol that your kids already know

 Length

Approx. 1 1/2 Hours

Description:    It is helpful for all parents to better understand the influences and behaviors associated with their kids’ possible use of drugs and alcohol.  If recognized early, it is much easier to employ some of the needed methods of prevention before the problem arises.  Objectives:

  • Become aware of our children’s environment and possible influences
  • Learn effective ways to prevent chemical substance exploration and abuse
  • Recognize behaviors that may indicate substance involvement
  • Identify resources and strategies to prevent kids’ use of alcohol and drugs

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Cathy Canon, L. P. C.
Handouts:  Not available at this time

Finance Self-Service Goldlink Advanced Training

 Length

Approx. 1 1/2 Hours

Description:  This is a new session with information about security, excel downloading and calculations within Finance Self-Service.  You must have attended the Finance Self-Service Banner Basic Training in order to enroll in and have some familiarity with your BANNER indexes.

LEAD Certification Applicable: No
Facilitator: Dabney Bowman, Leisa Wiseman, Lynn Myers
Handouts:  Not available at this time

Finance Self-Service Goldlink Basic Training

 Length

Approx. 1 1/2  Hours

Description:  This training is designed for new employees or employees who have not been to Finance Self-Service training.  Student must have submitted a Banner Finance Request Form and received their Banner username and password before attending this training.

LEAD Certification Applicable: No
Facilitator: Richard Ashley
Handouts:  Not available at this time

Finding Grant Funding Opportunities 101

 Length

Approx. 2 Hours

Description:    Learn to search the COS database, which contains over 400,000 federal, state, and private funding opportunities.  We will give you the skills to effectively identify potential funding sources for your research endeavors. 

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle, L. Carole Thomason
Handouts:  Not available at this time

Finding Public Sector Funding in Healthcare

 Length

Approx. 3 Hours

Description:    Designed for researchers in the Health Sciences, this interactive workshop will introduce you to resources to identify potential sources of funding. Faculty, staff, and students will receive hands-on training in Grants.gov and COS, a database containing more than 400,000 federal, state and private funding opportunities. Co-sponsored by the Department of Family Medicine, Appalachian Center for Translational Research Disparities, and the Office of Research and Sponsored Programs, the workshop will provide participants with the skills to effectively find public sector funding opportunities. Register soon, seating is limited.

LEAD Certification Applicable: No
Facilitator:  Dr. Louise Nuttle, M. Karen Smith, L. Carole Thomason
Handouts:  Not available at this time

FISH! Training

 Length

Approx. 1 1/2 Hours

Description:  The Office of Human Resources will be offering the ever-popular FISH! customer service training to departments.  The FISH! Training program has been used in thousands of organizations worldwide, such as Saturn, Sprint, and Southwest Airlines. These companies, as well as many others, have had the opportunity adopt its vital message and now ETSU employees can do the same. 
     The training is based on Seattle's World Famous Pike Place Fish, which is otherwise an ordinary fish market that's extraordinarily successful. The work is hard and the hours are long—yet these employees make a personal choice to bring amazing passion, playfulness, commitment and a positive attitude to work every day. The session dives deeply in the FISH! principles: PLAY, MAKE THEIR DAY, CHOOSE YOUR ATTITUDE and BE THERE.   
  
These principles are designed to embody the concept that work can be fun and the ideas are fundamental to satisfying work and producing delighted customers.  Employees will leave with practical tools and strategies that won’t just change how they look at work—this experience could change their life.
If your department would like to take advantage of this training opportunity, please contact Rich Ashley (96130) or Diana McClay  (95890) in the Office of Human Resources.  The session can be customized to meet the needs of your department. 

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Rich Ashley
Handouts:  Not available at this time

Focus: Achieving Your Highest Priorities – Microsoft Outlook Edition

 Length

Approx. 8 Hours

Description: Are you living in your email inbox? Does your desk look like heaven for post-it notes? Are you getting your most important things done each day? Are you eliminating those low priority items at home and at work? Do you have balance in your life? Your answers to those questions may direct you to this 8 hour seminar. Developed by Franklin Covey, this seminar will enable you to:

  • Clarify values
  • Set and align goals
  • Focus on outcomes
  • Create time for important not just urgent matters
  • Learn prioritization
  • Use planning tools to your advantage
  • Manage information
  • Practice life balance

You will get a Focus guide book, a Microsoft guide book, success strategies, and on- site follow-up.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Dr. Deborah Harley, CELL

Registration: Contact Trish Lowe at lowep@etsu.edu
Handouts:  Not available at this time

Foundations of Team Building

 Length

Approx. 1 1/2 Hours

Description: Teams are built on a foundation of common purpose, complimentary skills, trust and commitment.  This session presents ideas on team components, team success, and key questions that a group can ask themselves once the session is completed.  Objectives:

  • Discuss the difference between a group and a team
  • Identify team qualities and values
  • Present ideas about team components like communication and clear goals
  • Use “The Crane Scale” to highlight what’s required for team success
  • Share information about team guidelines as a basis for further discussion

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Susan Fondry, L.C.S.W.
Handouts:  Not available at this time

4 Disciplines of Execution

 Length

Approx. 8 Hours

Description: The 4 Disciplines of Execution workshop helps managers and teams identify their highest priorities by separating the merely important from the wildly important. Participants will learn skills for ensuring your team is aligned to the most important work objectives, ways to encourage your team to tackle challenges with individual commitment, and how to help team members take ownership of their own performances.

Fall 2006 Offerings:
For Office Work Teams:  Sept. 28 & Oct. 5, 10 a.m. - 2:30 p.m. each day including a lunch break
For Individuals:  Oct. 20, 8:30 a.m. - 5 p.m., including a lunch break

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Dr. Deborah Harley, CELL

Registration: Contact Trish Lowe at lowep@etsu.edu
Handouts:  Not available at this time

From Step-Families to Blended-Families

 Length

Approx. 1 Hour

Description: Working while developing a new lifestyle is stressful. Participants learn that you cannot replace a real parent, but two families can blend together into a new unit over time. This workshop introduces the concept of "blended family" to substitute that of stepfamily.  The new concept implies the development of healthy relationships among its members, instead of the previous one where individuals do not come together as a unit.

LEAD Certification Applicable: No
Facilitator: Cathy Cannon, L. P. C., EAP Instructor
Handouts:  Not available at this time

 

FRS: Reading Screens & Reports

 Length

Approx. 1 Hour

Description: An overview of FRS Reports (FBM090, FBM091, FBM092) and Screens (018, 019, 021, 023, 026, 027, and 881).  Questions and answers will follow.

LEAD Certification Applicable: No
Facilitator: Dabney Bowman
Handouts:  Not available at this time

 

Funding Opportunities for Graduate Students

 Length

Approx. 2 Hours

Description:    Funding opportunities for graduate students are much more limited than opportunities for others, however they do exist and they are an excellent way to get your foot into the grants world and fund part of your thesis research.   This class will highlight some of the funding opportunities that exist as well as strategies for finding funding opportunities on your own and preparing competitive grant proposals/applications.

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle
Handouts:  Funding Opportunities for Graduate Students Power Point Presentation

Getting Organized

 Length

Approx. 1-1/2 Hours

Description:    Can’t find that memo? Lost that e-mail attachment? Missed your own performance review? Learn how to prevent these costly mistakes. This training session will show you how to make effective use of your time, maximize your workspace, communicate efficiently, and control your daily workload. It also covers filing and record-keeping techniques, organizing desk space, and making productive use of phone calls and e-mails.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts:  Not available at this time

Give 'em the Pickle

 Length

Approx. 2 Hours

Description:  How do you provide award winning customer service?  This program includes the popular video featuring popular speaker and restauranteur Bob Farrell, founder of “Farrell’s Ice Cream Parlour.”  The topics to be discussed during this program include

  • The customer service concept of “giving our customers a pickle”
  • How we can give our customers what they want by “giving ‘em the pickle”
  • How your attitude impacts a customer’s experience
  • Why our service efforts should be consistent
  • Why teamwork is critical to ensuring that our customers want to return
  • Our customers’ expectation for good service and why we need to exceed their expectations

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

Goal Setting for Success

 Length

Approx. 1 Hour

Description:   Are you setting goals that sabotage your success?  This seminar will give you a step-by-step process for setting goals that you can achieve, and help you identify and eliminate your obstacles.  Topics to be covered include:

  • SMART Goals
  • Define Long Term Goals
  • Define Short Term Goals
  • Setting up a reward system for yourself

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Tina Vance, EDC Graduate Assistant
Handouts:  Not available at this time

 

Graduate Assistantship/Tuition Scholarship
Policies & Procedures

 Length

Approx. 2 Hours

Description:              The NEW Fair Labor Standards Act authorized by the Department of Labor www.dol.gov  is requiring changes in the way administrative graduate assistants are appointed and paid.  This session will cover the new requirements as well as new appointment request form and other issues relative to successful employment of graduate assistants in the fall/spring semester.  Please attend this session to avoid delays in processing assistantship appointment forms, especially administrative graduate assistants, for the fall semester.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Queen Brown
Handouts:  Not available at this time

 

 

Grant Personnel Change of Status Form

 Length

1 Hour

Description:    With new systems come new forms.  This training session will introduce users to the Comptroller’s new grant Personnel Change of Status Form.  Instructions will be provided on what information is needed and how to complete the form to conform with needs of the Banner system.  Those required to fill out this form when new grants are assigned are encouraged to attend.  After September 30, 2007, only this change of status form will be accepted.

LEAD Certification Applicable: No
Facilitator: Margaret Pate, Associate Director, Office of Budget and Financial Planning
Handouts:  Not available at this time

Grant Proposal Budget Development

 Length

Approx. 2 Hours

Description:    BYOB -- Bring Your Own Budget.    This hands-on workshop will include discussion of the elements common to most grant proposal budgets and using ETSU standardized rates.  We won’t build your budget for you, but we’ll give you the tools to build it yourself.

LEAD Certification Applicable: No
Facilitator: Cynthia Hardin
Handouts:  Not available at this time

Grant Proposal Writing Basics 101

 Length

Approx. 3 Hours

Description:    This class is designed for the true beginner.  If you’re interested in writing and submitting a grant proposal, or just want to learn more about what others do when they are preparing a grant proposal, come join us and learn what’s involved in generating an idea for a grant proposal, developing and writing a grant proposal, and submission procedures.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Dr. Louise Nuttle
Handouts:  Not available at this time

Grants & Contracts at ETSU: Who, What, When, Where, Why and How

 Length

Approx. 2 Hours

Description:    Do you administer grant proposals, grant awards and contracts at ETSU and want to learn more about the grants world?  Have you ever wondered what is an RFP, the FR, a PI, a Co-I, F&A, indirect costs, pre-award and post-award, the difference between a grant and a contract? Then this class is for you.  It is designed primarily for departmental staff (secretaries, administrative assistants, information technicians, etc.), however faculty and other staff are welcome to join us.   During the first hour of the class we will present some basic terminology and general procedures. During the second hour, we will discuss ETSU internal procedures as they currently exist and discuss ways to streamline pre-award and post-award processes.   

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle, Donna Szabo, J.D.
Handouts:  Not available at this time

Grants.gov

 Length

2 Hour 

Description:  Grants.gov is a single, secure internet source for finding and applying for Federal grants.  It significantly reduces the time and effort required to identify available grant opportunities.  It also standardizes the process of applying for Federal grants.  Many Federal agencies are currently accepting grant proposals via Grants.gov, and very soon many agencies will only accept electronic submissions instead of paper submissions. This workshop will provide participants an opportunity to view demonstrations of both finding and applying for Federal grants through this website.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Dr. Louise Nuttle
Handouts:  Not available at this time

 

Group Work Strategies for the College Classroom

 Length

2 Hours 

Description:  The constructivist view of learning suggests that students learn best when they work to build their own knowledge. Having students work together can provide a venue for both learning from peers and the development of cooperative work skills (a valuable trait to future employers). As added benefits, group work also has the potential to improve class participation, decrease lecture time, and decrease grading time. This seminar will address various forms of in-class and out-of-class group work strategies within the context of the college classroom. Participants are asked to bring a syllabus for a course in which they are interested in incorporating group work, and to think in advance about the goals they have for students taking that selected course.

LEAD Certification Applicable: Yes, Special Topics
Facilitator:  Dr. Alison Barton
Handouts:  Not available at this time

Happiness - Techniques and Behaviors that Work

 Length

1.5 Hours 

Description:  This seminar is based on material provided by Dr. Randy J. Larsen, Chair, Dept. of Psychology, Washington University in St. Louis, 2005. It offers practical and proven techniques and behaviors that reduce negative feelings and increase positive ones. Objectives:
-To learn what techniques tend to enhance happiness better than others
-To learn what behaviors tend to promote happiness and lessen unhappiness

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, L.C.S.W.
Handouts:  Not available at this time

Eating on the Run: Healthy Tips for Healthy Eating

 Length

1 Hour 

Description:  This lecture aims to provide healthy and practical skills for a healthy diet in a fast-paced lifestyle. The lecture includes an educational presentation by a Registered Dietician and a cooking demonstration by an acclaimed Chef

LEAD Certification Applicable: No
Facilitator: Beau Gerarde, Executive Chef, ETSU Dining, Jennifer Vaughn, Registered Dietician
Handouts:  Not available at this time

Helping New Faculty Members Succeed
Audio Conference

 Length

1 Hour 

Description:  Audio Conference - Inside Higher Ed will present Henryk Marcinkiewicz, an administrator, consultant and author on these issues, in a one-hour audio conference entitled "Beyond Orientation - Helping New Faculty Members Succeed." The program will explore what you need to know to most help new professors do their jobs effectively:

  • Why the "trial by fire" approach doesn't work, and why faculty orientation matters.
  • What faculty members need to know immediately to function and what they need to learn as the year goes on.
  • Which formats colleges can use to provide this information, including "Faculty 101" courses that may last up to a year.
  • How to use a "faculty-as-learner" approach.
  • How to set up mentoring programs for new faculty members, so they are receiving guidance from colleagues.
  • How to evaluate the success of your efforts.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Richard Ashley
Handouts:  Not available at this time

Homebuyer Education Program

 Length

Two Sessions,
4 hours each

Description: ETSU is sponsoring a program to assist employees increase their homeownership opportunities in the  Appalachian region.  Buying a home is the largest purchase most people will ever make.  For many it is the American Dream.  However, although homeownership comes with many benefits, it also brings many responsibilities.  One great way to prepare for homeownership is to participate in a Homebuyer Education class which covers the ABCs of purchasing your new home. This eight-hour workshop is offered in two, four-hour blocks, Parts A & B.
Course Curriculum:
     - Benefits and risks of homeownership      - Navigating the mortgage process
     - Principles of financial management          - Finding the right home
     - Importance of and how to repair credit   - Finding the right lender and realtor
     - Finding the right loan                               - Home upkeep and maintenance

LEAD Certification Applicable: No
Facilitator:  Eastern Eight Community Development Staff
Registration:  http://www.etsu.edu/edc/onlineregistrationform.asp

Homeowner Assistance Program: Orientation

 Length

1 hour

Description: ETSU is sponsoring a program to assist employees increase their homeownership opportunities in the  Appalachian region.  This session introduces participants to the Homebuyer Education Program, its sponsors and describes eligibility for low-interest mortgages and down payment assistance.

LEAD Certification Applicable: No
Facilitator: Richard Ashley
Registration:  http://www.etsu.edu/edc/onlineregistrationform.asp

How to De-Stress at Work

 Length

1.5 Hours 

Description:  In this  training, participants look at ways to keep stress levels low on a daily basis at work.  Activities include deep breathing, stretching, using breaks to improve mental states,and how to stay motivated to keep stress levels low.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, L.C.S.W.
Handouts:  Not available at this time

How to Submit to the IRB

 Length

1 Hour 

Description:  This course will provide a basic overview of the process required for an initial IRB submission. The required submission forms and an overview of the difference between full studies, expedited studies and exempt studies will be provided. Focus will be directed to providing an understanding of the criteria the IRB uses in evaluating a proposed proposal.

LEAD Certification Applicable: No
Facilitator: Arcelis Vasquez, IRB Coordinator
Handouts:  Not available at this time

Identity Theft Prevention

 Length

1.5-2 Hours 

Description:  This seminar will present tips and techniques to prevent identity theft through the mail, over the internet and in public. A list of useful websites will be provided.

LEAD Certification Applicable: No
Facilitator: Shawn Weems, C.F.P, 1st Tennessee Bank
Handouts:  Not available at this time

The Impact of the Aging Process: for Caregivers and Loved Ones

 Length

1.5 Hours 

Description:  Each of us brings our own experiences and wisdom to the aging process. This workshop provides an opportunity to pool that knowledge and share experiences that can be useful in coping with the aging process of our older adults. Objectives include:
-Recognize the natural physical, behavioral and emotional changes of growing older
-Distinguish differences between age-related and disease-related changes
-Become aware of stressors of aging and strategies for managing them
-Identify physical and emotional adjustments that happen as we age

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, L. P. C.
Handouts:  Not available at this time

 

Internal Funding Opportunities for Faculty

 Length

Approx. 2 Hours

Description:    There are numerous internal funding opportunities available at ETSU to support faculty research.  Participants in this class will learn about these opportunities and receive advice on application procedures. 

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle
Handouts: Internal Funding Opportunities @ ETSU PowerPoint  

ETSU Logo with link to ETSU Home Page

Introduction to Computers: The Basics

 Length

1 Hour each session

Description:    ETSU’s Employee Development Center offers a “Computer Basics” class each Tuesday and Thursday in the EDC computer lab, room E209, in the Mini-Dome.  It will be presented by the Human Resources Graduate Assistant, Tina Vance.

The course will address the basics of computers, terminology, hardware and software, using the mouse, features of the Windows environment, the Windows desktop, email, internet, and an introduction to Microsoft Word and Excel which are ETSU’s standard word processing and spreadsheet software applications.

If you want to attend, don’t hesitate, since there are only six spaces available in the class!  Remember, you may attend this class during work time with the approval of your supervisor.  Call 423-439-6130 for more information.

LEAD Certification Applicable: No
Facilitator: Tina Vance
Handouts: None  

Introduction to Fitness

 Length

2 Hours

Description:    Developed specifically for ETSU faculty and staff who want to get some basic information on exercise, strength, endurance and flexibility, this class will show participants how to use the CPA cardio stations (bikes, Concept IIs, elliptical machines and treadmills) and the full circuit of weight machines.  The value of exercise and work-out safety will also be emphasized.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator:  CPA Graduate Assistant
Handouts: None  

Introduction to Yoga

 Length

1.5 Hours

Description:    Yoga is a centuries old tool for physical health and reducing stress.  Yoga principles are the best and safest way to develop flexibility.  However, when done properly, Yoga can also build balance, endurance, and strength.  In addition to being an excellent exercise, Yoga is also an extremely beneficial tool for relaxation and stress reduction.  The purpose of this workshop is to introduce participants to yoga’s fundamental practices and principles.

Anyone can do yoga and benefit from it.  People who already have a regular exercise regimen can add yoga to their current program and people who are not currently physically active can use yoga as a means of starting an exercise regime.

Participants should come “dressed to play” for this hands on seminar.  The class will be held in the Basler Center’s (CPA’s) aerobic room.  For more information, contact Jon Walker at 439-7984 or walker@etsu.edu.

LEAD Certification Applicable: No
Facilitator:  CPA Instructor
Handouts: None  

Investing for an Uncertain Market

 Length

 Approx.
1-1/2 Hours

Description:   

                 The point isn't enduring market turmoil, but actually thriving in it.

You are invited to attend "Investing for an Uncertain Market", a workshop that will provide you with an alternative view of the market.  This fresh perspective may help you better prepare for your financial goals - such as retirement, paying for your children's education or buying a second home.

Learn more about how markets are changing:
        - Is the buy and hold approach still applicable for today's market environment?
        - Does allocating between equities and fixed income effectively meet your
           diversification and risk management needs?

       
- When is beating the market not a good thing?

It's not the same old market.  Why use the same old investment strategies?

LEAD Certification Applicable: No
Facilitator:
Eugene J. Eignor, ChFC, RydexInvestments
Handouts: Not Available at this Time

Jump Start: Teaching Using Writing & Speaking Across the Curriculum

 Length

 1.5 Hours

Description:    If you are teaching a Writing or Oral Intensive course, or just a class where you assign writing or speaking projects, please consider attending one or more of our "Jump Start" workshops. Whether it's your first time using writing or speaking as a means of teaching in your discipline, or you'd just like some fresh ideas for creating assignments, evaluating student work, or managing the "paper load" of grading, these informal workshops can be a great way to start the new school year.  Workshop materials will include helpful hand-outs and resources on:

  • responding to papers and oral presentations

  • creating meaningful writing/speaking assignments

  • using a process approach to improve student writing

  • responding to sentence-level errors in student writing

  • addressing oral grammar issues.

We will also discuss ways that the staff of the Writing and Communication Center can assist you and your students.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Rob Russell, Director, The Writing & Communication Center
Handouts: Not Available at this Time

 

Keyboarding 101: Mavis Beacon Teaches Typing

 Length

 1 hr. per week

Description:   Need some help with your keyboarding, speed and/or accuracy? Mavis Beacon Teaches Typing is a software package which allows each student to design their own program to develop and improve the skills they need.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Tina Vance, EDC Graduate Assistant
Handouts: Not Available at this Time

 

The Latest on the Sexual Harassment Front
(A Live Webinar)

 Length

 1.5 Hours

Description:    Explore the latest developments in sexual harassment law. Learn how recent court cases should inform your decision-making and what those cases mean in the context of higher education. This Webinar will examine the current legal climate on such sexual harassment issues as what does and does not constitute a hostile environment, why recipient subjectivity matters even more than you may have thought, what actually constitutes an adverse action and other timely topics. The session also includes a focus on that often elusive practical guidance to be gleaned from the latest case law.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Laura Todd, Attorney, University of Arizona
Handouts: Not Available at this Time

 

Leadership Foundations: A Workshop for Emerging Leaders

 Length

Approx. 8 Hours

Description:    So what is all this hype about leadership? You might think the process has changed or something. Don’t you just tell people what to do and they do it? Maybe I should look into this more. Maybe I want to lead that new effort, or seek a promotion, or chair that committee. I’d sure like to do a great job and be respected as a leader. If you are getting ready to step into leadership roles this seminar will enable you to:

  • Envision what it means to be a great leader.
  • Understand the new paradigm for leading in the knowledge worker age.
  • Recognize behaviors of high trust.
  • Clarify your team’s purpose
  • Create systems for execution
  • Utilize talent

 You will get a workbook, action planning handbook, and a leadership tools CD.

 LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Dr. Deborah Harley, CELL
Registration:  Contact Trish Lowe at lowep@etsu.edu  

Leadership: Great Leaders; Great Teams; Great Results

 Length

 3 Days, Approx.
20 Hours

Description:    Leaders make the difference in great organizations. Leaders influence your organization’s success. Cost of materials and refreshments: $160.  Advance registration is required. This seminar will address the specific challenges leaders face every day including:

  • Building trust and influence with others.
  • Defining a team’s purpose and the job to be done.
  • Creating a strategic link between the work of the team and the goals of the organization.
  • Connecting the work of the team to the organization’s economic model.

 LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Dr. Deborah Harley, CELL
Registration:  Contact Trish Lowe at lowep@etsu.edu  

Leadership Intervention Series

 Length

 2 Days, Approx.
1-1/2 Hours

Description:    This training session is designed as a hands-on tool to help managers along each step of the way.  Topics discussed and analyzed include performance concerns, vision building, confronting performance issues, effective work relationships, improving trust, morale, and productivity.  The attendees will have the opportunity to "follow-up" with the issues they address in this series of sessions. 

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: TBA
Handouts: Not Available at this Time

Leadership Secrets of Santa Claus

 Length

2 Hours

Description:    You think your job is tough?  You try recruiting in, and for, the North Pole; You try retooling your plant - and retraining your people - every year; You try delivering tons of presents on a route as big as mine - all in one long night!  How do I do it?  It's not magic.  I have eight practical strategies for leading others and getting big things done all year long.  They are my gifts to you! 

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts: Not Available at this Time

Leap Over the Rainbow to Stay Connected

 Length

1 Hour

Description:    Do you feel like you are in the Land of Oz looking for the trail home to peace and happiness.  The rainbow is still present to find and achieve success.   Whether you seek effective communication to get the desired results, the ability to make an easier transition to changes at work and/or  to relieve stress from issues at home or work, you can learn how to stay better connected.  

Come and follow the yellow brick road.  Don’t be Toto and get lost or caught in a whirlwind of changes, ineffective communication and stress.      This seminar will teach you:

-         Effective assertive communication skills

-         Key strategies for dealing with change

-         Stress relievers

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Keith Bailey, Ph.D. EAP Instructor
Handouts: Not Available at this Time

Listening Basics: Do's and Don'ts

 Length

1 1/2 Hours

Description:    Designed for those want to understand good listening, try new skills and end bad listening habits.  Objectives:

  • Focus on participant's personal goals for listening

  • Identify the listening "don'ts"

  • Demonstrate why listening matters

  • Identify and practice the listening "do's" 

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Canon, L. P. C.
Handouts: Not Available at this Time

 

Living with Guilt

 Length

2 Hours

Description:    Rather than a guilt remover, this session attempts to help people better understand how guilt resides in their own lives and shows how they can reduce its negative impact.  Guilt is a powerful emotion that not everyone is comfortable talking about.
Objectives:

  • Identify typical sources of guilt for working adults

  • Describe how guilt can impact your life

  • Become familiar with strategies for handling work and home commitments to reduce guilt

  • Practice a few useful techniques for coping with guilt

  • List the benefits of learning about living with guilt 

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts: Not Available at this Time

Making Sense of Market Volatility

 Length

Approx. 1.5 Hours

Description:  

Unless you make your living in finance, you’re probably wondering what the current market situation means to you. The fact is that recent market volatility affects all of us in one way or another. We all have a stake in the health of our financial markets. You don’t need to look any further than your employer-sponsored retirement plan. If you participate in your plan, you’re probably invested in one or more stock, bond and/or cash equivalent investment options. When the market drops, you may see your account balance drop with it. But how much should you worry about ongoing volatility in the financial markets? Should you stop saving altogether? Are your investments safe? What should you do with the money you’ve invested in your account? In times like these, most investors are asking themselves these questions.

LEAD Certification Applicable: No
Facilitator: John Reeder, Great West Retirement Services
Handouts:  Not available at this time

 

The Manager's Balancing Act: Paradoxical Management

 Length

Approx. 2 Hours

Description:   Sometimes the approaches managers take seem paradoxical.  This program, featuring Ben Bissell’s video entitled “The Manager’s Balancing Act” explores the following seven paradoxes:

  • Treat everybody the same, and you will not treat everybody fairly
  • Strength through Vulnerability
  • See in people what is not visible to others
  • See problems as positive
  • Work needs to become more like play
  • If you are going to have harmony, you must encourage conflict
  • Have magic because there is none

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

Managing Anger

 Length

Approx. 2 Hours

Description:   The most expensive overhead item in any organization is unresolved anger.  This presentation offers guidelines to develop a model that allows the healthy release of anger.  A step by step approach is clearly mapped out by Ben Bissel  in his video in order to achieve constructive expression of powerful emotion.  Best of all, Ben outlines how anger can become an ally instead of an enemy.  The goal is to produce a means of handling anger so that no one gets hurt and problems get solved.  you will enjoy both the humor and wisdom in this program

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Richard Ashley
Handouts:  Not available at this time

 

Managing Change

 Length

Approx. 1-1/2 Hours

Description:   Change is an increasing reality for all of us and the ability to introduce change successfully is a key management skill. Managers must be able to inform and persuade their audience effectively and to do this they must understand the nature of likely resistance to the status quo and the potential effects on stability and morale.  The facilitator will offer suggestions to make any transition a smooth and productive one. 

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: TBA
Handouts:  Not available at this time

Managing Change and Transition

 Length

2 Hours

Description:   Change is inevitable and more rapid that at any other time in history. Using the humorous video by Ben Bissell, this presentation is designed to address the coping skills necessary to avoid burnout, acting out and serious illness. Practical steps are given to demonstrate ways to facilitate dealing with the anger, pressure and stress that change produces. The major goal is for the participants to discover methods which allow us to feel good about ourselves and our jobs in an ever changing environment.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

Managing Grief

 Length

Approx. 1 Hour

Description:   Coping with Life’s Losses  - understanding the emotion of grief as it associates with all types of loss. (jobs, divorce, relationships, death) Please attend if you feel you have experienced any type of loss. Understanding your feelings is the first step.

Open to all ETSU employees, retirees and family members

LEAD Certification Applicable: No
Facilitator: Carol Ann McElwee
Handouts:  Not available at this time

 

Managing Stress and Change

 Length

Approx. 1-1/2 Hours

Description:  The stress response is triggered by a combination of two factors – change and feeling a lack of control.  Since change is not only inevitable, but often overwhelming in our culture.  The only hope of reducing stress is to establish a sense of control.  Participants learn to do life planning on a personal level, and to recognize that their explanatory style (how they explain life’s changes) is the key to triggering or controlling the stress response.  Participants learn how to change a pessimistic style to an optimistic style.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts:  Not available at this time

Managing Stress in the Workplace for Employees

 Length

Approx. 1-1/2 Hours

Description:  This training provides a thorough and diverse set of tools for managing stress in the workplace and avoiding work-related exhaustion. In this training, work stress is discussed in terms of the tension that results when a person feels they do not have enough time to accomplish what needs to be done. Work-related exhaustion is a specific term used for any situation in which work stress exceeds the capacity of an individual over time. The less time there is in relationship to demands, the greater the stress and the more likely one is to experience exhaustion.  Objectives:
   - Identify personal stressors and how to positively resond to each stressor
   - Explain four choices for handling stress - Accept, Avoid, Alter, Adapt - and when to use each
   - Develop a S.M.A.R.T. action plan


LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, LCSW, EAP Instructor
Handouts:  Not available at this time

 

Managing Stress for Success

 Length

Approx. 1-1/2 Hours

Description:  Provides participants with a brief overview of stress basics and quickly moves on to practical suggestions for coping with stressful situations, especially as they occur in the workplace.  The concept of stress hardiness is addressed as a focus for healthy stress management.  The manager's version of this program provides tools to help reduce levels of employee stress and better understand personal and organizational aspects of stress.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts:  Managing Stress for Success PowerPoint

 

Mapping Personal Goals

 Length

Approx. 2 Hours

Description:  With facilitator guidance, participants work through the goal mapping process to identify and prioritize a key goal, visualize how it will look and feel when accomplished, write intermediate goal steps with a timetable for completion, identify obstacles and develop a plan to overcome them.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, L. P. C.
Handouts: Not available at this time

The Mind-Body Connection

 Length

Approx. 1-1/2 Hours

Description:  Stress can be a tremendous detriment to our physical and mental health.  Understanding the mind-body connection as well as the importance of keeping ourselves in a relatively calm state in order to lower our stress level are all part of this very relaxing workshop.  Objectives:

  • Experience connections between the mind and body
  • Practice breathing as a stress reductioni technique
  • Learn how to recognize and manage stressful work situations
  • Recognize the benefits of relaxing your mind and body at work



LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, L.C.S.W.
Handouts:  None at this time

 

Motivating Employees

 Length

Approx. 2 Hours

Description:  Attend this session and learn ways to provide an atmosphere that allows employees to be motivated, techniques for dealing with poor morale, and methods for keeping one employee’s poor work ethic from affecting others.  Can you necessarily change your employees’ motivation?  Not necessarily so, but this course provides you with the tools to face this ever-popular dilemma. 

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Wayne Anderson
Handouts:  Not available at this time

The Natural Cycle of Learning

 Length

4 Hours

Description:  This workshop is for faculty, staff and anyone else interested in the way we learn. Participants will learn about their preferred way of learning as well as explore ways in which others learn differently. With this knowledge they will then have a tool to create lesson plans, organize workshops, classes or present ideas in a way that follows the natural cycle of learning. The cycle ensures that all learner preferences are addressed whether it is in a 20 minute presentation or a full day class.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Janel Seeley
Handouts:  Not available at this time

Negotiation Skills for Women

 Length

2 Hour 

Description:  Do negotiations make you nervous so that you end up just settling for less?  Are you unsure of the techniques for successful negotiations?  Do you lack the confidence to negotiate for what you want?  This three-part series will focus on practical Strategies that can be implemented during those critical occasions requiring expert negotiation skills.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: TBA
Handouts:  Not available at this time

 

NIH Electronic Submission Workshop

 Length

3 Hours 

Description:  In order to streamline the NIH (National Institutes of Health) electronic grant submission process, the Office of Research and Sponsored Programs is offering training to teach current and future principal investigators and their representatives how to prepare a NIH grant application package for electronic submission.  All NIH grant mechanisms will transition to mandatory electronic submission by October, 2007.

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle
Handouts:  Not available at this time

 

NIH Update

 Length

2 Hour 

Description:  Lots of changes are underway at the NIH and many others are planned for the near future.  This workshop will provide information on the new grant proposal forms required beginning May, 2005, the electronic grant proposal submission process, and the NIH eRA Commons website designed to facilitate electronic research administrative tasks such as submission of just-in-time information, grant progress reports, and no-cost extensions.

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle
Handouts:  Not available at this time

 

NIHeRA Commons

 Length

Approx. 2 Hours

Description:    This workshop is designed to introduce faculty, staff and administrators to the National Institutes of Health (NIH) eRA Commons. The Commons is a web interface system where NIH and the grantee community are able conduct their extramural research administration business electronically.  In the very near future, ALL NIH business will be done electronically including: grant proposal submission, tracking grant proposals during the review process, submission of grant proposal reviews by reviewers, just-in time information submission, delivery of notice of grant awards, grant progress report submission, no-cost extension requests, and award close-outs.  Many of these features are currently available.  If you, or the faculty you serve, seek funding from the NIH this workshop is for you.

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle
Handouts:  Not available at this time

 

 

Optimizing Student Learning

 Length

1.5 Hours

Description:    Using learning theory and research, this seminar explores ways to teach higher education students in ways that may increase motivation, interest, and learning. These strategies can be applied regardless of course content.  Participants are asked to bring a syllabus for a course they are interested in improving, and are asked to think in advance about the goals they have for students taking that selected course.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Dr. Alison Barton, Assoc. Prof., Human Development & Learning
Handouts:  Not available at this time

Optional Retirement Plan-VALIC

 Length

Approx. 2 Hours

Description:    Coming Soon

LEAD Certification Applicable: No
Facilitator: Tracy Teal, VALIC
Handouts:  Not available at this time

 

Organization: The Key that Unlocks Success

 Length

Approx. 1 Hour

Description:  This workshop will target 20 concepts that are proven to effectively strengthen organization.  Some topics that will be covered include the importance of setting goals, compiling and utilizing lists, the roles of diet and rest, and the use of planners.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Stephanie Williams, Graduate Assistant, Disability Services
Handouts:  Not available at this time

Parenting: Raising our Teens

 Length

Approx. 1 1/2 Hours

Description:  Children face the same pressures we did, but these days, the pressures are more intense and begin at an earlier age.  This program looks at the influences in our kids’ lives that contribute to the pressures, and the practical things that can be done to strengthen the bond with them.  Objectives:

  • Gain an understanding of the true nature of the pressures teenagers face
  • Learn some ways to connect with your teenager
  • Review 5 principles to create a healthier balance in the household and in your relationship with your teenager
  • Learn a problem solving method called SODAS (situations, options, disadvantages/advantages, solutions) that your teenager may be able to use to make good decisions.

LEAD Certification Applicable: No
Facilitator: Cathy Cannon, L. P. C.
Handouts:  Not available at this time

Payments to Non-Resident Aliens

 Length

Approx. 2 Hours

Description:  Learn the proper procedures for payments from the University to non-resident alien students, employees and independent contractors.

LEAD Certification Applicable: No
Facilitator: Jennifer Crigger
Handouts:  Not available at this time

 

Person-to-Person Feedback

 Length

Approx. 2 Hours

Description:  Workplace feedback is a powerful tool.  It has the potential to help or hurt the person and the organization.  Without it, we have no way to know what needs to be changed and improved.  However, feedback can be very stressful, both for the giver and receiver.  Participants learn that providing effective person-to-person feedback to coworkers or staff not only improves performance, but potentially strengthens relationships, avoids conflict and improves morale.  Participants also learn how our willingness to change and improve is affected by the “5 C’s”: credibility, clarity, candor, concern, commitment.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  Not available at this time

 

Financial Planning: Enjoy Today, but Plan for the Future

 Length

Approx. 2 Hours

Description:  This seminar focuses on the importance of financial planning.  During the class we will discuss major financial planning concerns such as retirement planning, education funding, estate planning and investment planning.  It will include walking through a sample financial plan.

LEAD Certification Applicable: No
Facilitator: Mitch Tuell, UBS
Handouts:  Not available at this time

Personal Financial Planning

 Length

Approx. 1-1/2 Hours

Description:  The seminar topics are centered on Retirement Income Planning, Estate Planning and Taxes, Investment Strategies and Risk Management.  The seminars are designed to present financial planning concepts relevant to employees of ETSU and demonstrate ways to apply those concepts to efficiently create and manage wealth.   The seminars will be conducted by Certified Financial Planners™ who are salaried, non-commissioned employees of First Tennessee’s Financial Planning Department.

LEAD Certification Applicable: No
Facilitator: Shawn Weems, C.F.P.
Handouts:  Not available at this time

 

Perspectives on the NIH Grant Process

 Length

Approx. 4 Hours

Description:  This pre-recorded program was presented at ETSU on September 15, 2005 by Dr. Rob Turrisi, Professor, Biobehavioral Health and Prevention Research Center, Penn State University.  Topics discussed include:

  • The NIH grant mechanisms and when is it better to develop one versus another (R21, RO1, Intro, Mid, & Senior Scientist K-Awards)
  • The role of mentoring and being mentored (PI versus Co-PI), even for senior faculty
  • The role/expertise of the PI, and Scientific Advisory Team and Consultants
  • Developing a proposal (What should go in what sections and what should not)
  • The Grant Review Process
  • Interpreting the critiques & preparing revisions
  • Conducting funded research

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle
Handouts:  Not available at this time

 

Petty Cash & Cash Receipts

 Length

Approx. 2 Hours

Description:  This session will describe how to record receipts, when deposits have to be sent to the Cashier, and custody and control for Petty Cash funds. (Financial Procedure FP-2 and TBR 4:01:01:10)

LEAD Certification Applicable: No
Facilitator: Lois Sams
Handouts:  Not available at this time

 

Planning for Professional Growth

 Length

Approx. 2 Hours

Description:  This program presents a practical step-by-step approach to planning professional growth.  It provides examples and templates to work from, and promotes self-analysis that carries on to other aspects of one's life.  Objectives:

  • Define a personal meaning of success and identify values

  • Develop a personal mission statement and a short-term or long-term work goal

  • Create goals and an action plan

  • Learn strategies for staying committed to goals and overcoming setbacks

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Susan Fondry, L. C. S. W.
Handouts:  Not available at this time

 

Polite Practices in the Workplace

 Length

Approx. 1-1/2 Hours

Description:  This workshop takes a serious look at how the use of good and poor manners impacts the work environment.  Special attention is paid to "tricky situations" and the appropriate courtesies regarding communication with the opposite sex, clients, management, electronic communication and voice mail.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  Polite Practices PowerPoint

Power of Listening

 Length

Approx. 1 Hour

Description: Most of us would say we are good listeners.  But are you really listening or are you just hearing what others around you say?  This training opportunity will cover the differences between listening and hearing, techniques for improved listening, and the potential outcome of learning this important skill. 

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Rich Ashley
Handouts:  
The Power of Listening

Purposeful Productivity

 Length

Approx. 1 Hour

Description: Are you as productive as you'd like to be? If not, this is meant for you. In addition to dispelling the myths of multi-tasking and why it isn't as productive as we've been led to believe, this training will address specific techniques for managing our time at work (and home) more purposefully. Objectives: 1) explain the myths of multi-tasking; 2) understand what our "work" consists of in order to manage it better; 3) demonstrate techniques for purposeful productivity; 4) refer to other resources to help us manage ourselves with respect to time. 

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Susan Fondry, LCSW, EAP Instructor
Handouts:  

Preventing Violence in the Workplace

 Length

Approx. 1-1/2 Hours

Description:  Conducted by Margaret Miller, Director of Financial Aid, this session will give you the right tools to spot and defuse situations which might pose very real threats to you, your coworkers, and ETSU.  You will learn appropriate actions that will prevent harassment, intimidation, and angry scenes from escalating uncontrollably.  This session is designed to provide employees with a greater sense of security on the job, help employees prevent potentially violent situations before trouble starts, and  empower employees to participate in workplace safety . ETSU's Workplace Violence Prevention Policy will be covered. 

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Margaret Miller
Handouts:  Not Available at this Time

Preventing Workplace Violence

 Length

Approx. 2 Hours

Description:  Coming Soon 

LEAD Certification Applicable: Yes, Special Topics
Facilitator: TBA
Handouts:  Not Available at this Time

Proactive Stress Relief-Ideas and Tools NOW!

 Length

Approx. 1 1/2 Hours

Description: This training is highly interactive, experiential and focused on helping participants relieve stress in-the-moment rather that plan for long-term stress management. It is designed for those participants interested in getting some stress relief during the training, and changing their stress-causing behaviors during the training. The icebreaker activity itself, as well as other activites, involves hands-on experiences of many of the stress relief tools described in the training. Objectives include:

  • Provide Stress Relief NOW!
  • Discuss Stress Facts and Recipes
  • Assess Stress Pre- and Post-Relief Activities
  • Provide Advanced Stress Relief Tools

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, LCSW
Handouts:  Not Available at this Time

ProCard Training

 Length

Approx. 2 Hours

Description:  The Procard is a University credit card used to purchase departmental supplies under $5000.  The individual whose name is on the Procard must attend a training session before receiving the Procard.  Training covers the policies and procedures for using the Procard including dollar limits, billing cycles, what can and cannot be purchased with the Procard, tax exempt status, record keeping, etc.

LEAD Certification Applicable: No
Facilitator: Doris Lowe
Handouts:  Not available at this time

 

Procrastination

 Length

Approx. 1.5 Hours

Description:  Procrastination is a habit, not a fatal flaw.  It takes persistence to change, but it can be done.  Participants begin to understand how they get into the procrastination trap, and what they can do to help themselves out of it.  Even a small step toward a decision or goal – typically what procrastinators have a hard time accomplishing – is important because that one step may start the individual on a new journey and inspire other steps.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, L. P. C.
Handouts:  
Procrastination

Professional Communication in a Diverse Work Environment

 Length

Approx. 1 Hour

Description:  This program reinforces a general organization-wide diversity initiative.  It treats the basic dynamics of discrimination, the more desirable end of the spectrum of tolerance, why organizations care about diversity, and some practical aspects of interacting with people who are different.
Objectives:

  • To learn to identify stereotyping, prejudice and discrimination

  • To identify behavior choices along the spectrum of tolerance

  • To learn the business imperative for a diverse work force

  • To identify appropriate professional behavior in a diverse work environment

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  Not available at this time

Progressive Discipline

 Length

2 Hours

Description:  Discipline is one of the most difficult responsibilities of a supervisor and, as a result, is often avoided. The objective of discipline is to correct inappropriate behavior of a worker in order to make the worker a more productive member of the organization. This workshop will address supervisory techniques to avoid the need for discipline, and when and how to employ the following aspects of progressive discipline when necessary: verbal and written counseling, letters of reprimand, suspension and termination.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

Purchasing Workshop

 Length

2 Hours

Description:  This workshop provides an opportunity for participants to get one-on-one assistance from Purchasing staff on improving skills and getting questions answered about the eBucs purchasing system.  There is no set agenda.  Work can be done using either the eBucs training system or on the production system using participants’ actual information.

LEAD Certification Applicable: No
Facilitator: Purchasing Staff
Handouts:  Not available at this time

RDC Major & Interdisciplinary Grants Workshop

 Length

1.5 Hours

Description:  An overview of the Research Development Committee (RDC) "Major Grants Program" and the new "Interdisciplinary Grants Program" for faculty members considering applying to the upcoming February deadline.  Participants will be introduced to the programs' guidelines and application procedures.

LEAD Certification Applicable: No
Facilitator:
Dr. Louise Nuttle, Assistant V.P. for Research and Director of Sponsored Programs and Dr. David Hurley, Associate Professor, Pharmaceutical Sciences
Handouts:  Not available at this time

Retire Ready Workshop

 Length

1 Hour

Description:  This presentation addresses the five most common fears of retirement and lends advice for turning those fears into strategies.  What if:
- I am not doing all I can to ensure a successful retirment?
- I retire too early?
- Social Security and my Pension are not enough?
- I outlive my money?
- I become a burden to my children?

LEAD Certification Applicable: No
Facilitator: Shawn Weems, C.F.P., 1st TN Bank
Handouts:  Not available at this time

Resilience in the Time of Change

 Length

Approx. 1.5 Hours

Description:  Resilience is a key quality for dealing with the never-ending stress and rapid pace of change in our lives.  More than stress management, resilience combines emotional strength with the skills of adapting in the face of trauma.  The good news is that resilience is ordinary and can be developed with practice by anyone who wants.
Objectives:

  • Learn what resilience is

  • Identify actions that will enhance resilience

  • Learn how to be healthy and thrive during changing times

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Keith Bailey, Ph.D. EAP Instructor
Handouts:  Not available at this time

 

Resume Writing/Job Search Workshop

Length

Approx. 2 Hours

Description: This training session gives current employees a vehicle for further job development.  Especially designed for employees identified as possible Reduction-In-Force employees.  

LEAD Certification Applicable: No
Facilitator: Rich Ashley
Handouts:  Not available at this time 

Retirement Planning: It's not what it used to be
(A Live Webinar)

Length

1.5 Hours

Description: Join Dallas Salisbury as he examines the future of retirement in the face of possible Social Security insolvency, the decline of the defined benefits plan and problems at the Pension Benefits Guaranty Corporation. Also, hear the latest about the Employee Benefit Research Institute’s (EBRI) research on the advantages and disadvantages of various retirement benefits alternatives

 

Participants will receive a workbook containing useful information paralleling the presentation.  

LEAD Certification Applicable: No
Facilitator:
Dallas Salisbury, CEO, Employee Benefit Research Institute
Handouts:  Not available at this time 

Retirement Income Solutions

Length

Approx. 2 Hours

Description: Preparing to retire? Deciding what to do with the money you've accumulated during
those work years is one of the most important issues you'll face. The Retirement Income Solution seminar will help you focus on retirement expectations and on how to provide the income to meet those expectations. A discussion of the Optional Retirement Program will be included.

 

Participants will receive a workbook containing useful information paralleling the presentation.  

LEAD Certification Applicable: No
Facilitator: Tracy Teal, VALIC
Handouts:  Not available at this time 

Retirement Planning & Investment Distributions

Length

Approx. 2 Hours

Description: This seminar focuses on the various types of retirement income sources including Traditional/ROTH IRA's as well as 401(k)/403(b) programs.  Various federal regulations regarding these retirement vehicles, as well as creditor protection issues will also be discussed.

LEAD Certification Applicable: No
FacilitatorMitch Tuell
Handouts:  Not available at this time 

Retirement Planning: Legal Considerations

Length

Approx. 1.5 Hours

Description: An overview of  "The Big Three" legal considerations now or in retirement: Wills and Trusts; Powers of Attorney; Advance Directives.  In addition, this workshop also touches on estates,  probate, and asset ownership.

LEAD Certification Applicable: No
Facilitator:  Jeff Anderson, J.D., University Advancement
Handouts:  Not available at this time 

Retirement Planning: Tax Considerations

Length

Approx. 1.5 Hours

Description: Do you know how your ETSU retirement distributions will be taxed? What are your options for paying your income taxes in retirement? Will  you Social Security income be taxed?  How can you minimize your taxes when you retire? What happens to your money after you die? Come to this workshop to get answers to these and other questions.

LEAD Certification Applicable: No
Facilitator:  Joan Mitchell, CPA,  Shorter, Carden, Mitchell & Gray, PC
Handouts:  Not available at this time 

Retirement Strategies for Life

Length

Approx. 2 Hours

Description: This training session addresses the emotional and financial aspects of retirement planning.  It is ideal for those who are seriously planning for retirement.  Topics include:

  • Today's challenges in retirement

  • Distribution planning

  • Social Security & Medicare

  • Investment planning

  • Asset allocation

The course is interactive and attendees will receive a workbook with exercises, check lists, quizzes and other useful information.  

LEAD Certification Applicable: No
Facilitator: Tracy Teal, VALIC
Handouts:  Not available at this time 

Retirement Strategies for Women

Length

Approx. 1 Hour

Description: This seminar focuses on overcoming the financial hurdles specific to women as they plan to invest for the future. It emphasizes the importance of having a personal plan, a sound strategy, and a consistent approach to saving. We will provide women of all ages information to help accumulate the money needed for a financially secure retirement (and we'll address issues that sometimes prevent women from doing this!) Topics include:

Retirement Challenges, Retirement Costs, Sources of Retirement Income, Investment Considerations, Procrastination Costs, and Financial Facts.

Each attendee will receive a workbook and the offer of an individual counseling session.

 LEAD Certification Applicable: No
Facilitator: Lisa Franklin, VALIC
Handouts:  Not available at this time 

 

Rocking and Rolling Through Changes
The Challenge of Corporate Change

 Length

1 Hour

Description:  Employee attitudes sometimes block their ability to deal effectively with change. This program offers a non-threatening way for participants to assess their own attitudes about change.  Stresses associated with mergers, acquisitions and reorganization are addressed. Objectives:
- Understand change
- Active positively in the mmidst of change by learning to be a navigator instead of a victim

 LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, L.C.S.W.
Handouts:  Not Available at this Time

 

NEW: Roth 401(k)

 Length

Approx. 1.5 Hours

Description:  The Roth 401(k) is a new retirement investment option for ETSU employees. This session will describe the differences between the regular Roth IRA and this new Roth 401(k), including income and contribution limitations. It will also compare/contrast the new Roth 401(k) with the existing 401(k) and 457 plans, including Required Minimum Distributions and considerations for using this new vehicle if you are close to retirement or not (the 5 Year Rule).

 LEAD Certification Applicable: No
Facilitator: Mike Costa, Great West Retirement Services
Handouts:  Not Available at this Time

Servant Leadership

 Length

Approx. 2 Hours

Description:  Is it service? Is it leadership? Isn't leadership about being the "big dog" - not being a servant? This workshop will transform your thinking about being a leader. Many Fortune 500 companies have built this philosophy into the culture of their organizations. Learn about the 10 characteristics of servant leadership and how to grow your leadership abilities through this philosophy. 

 LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Dr. Deborah Harley, CELL

Registration: Contact Trish Lowe at lowep@etsu.edu
Handouts:  Not Available at this Time

 

 

Serving Customers with Difficult Behaviors

 Length

Approx. 1.5 Hours

Description:  This training provides four best practice steps toward better customer service communication, especially when faced with a customer who may be exhibiting difficult behaviors such as high levels of emotion: anger, frustration, worry, anxiety, tears, etc.  The four steps are: prepare your attitude; use the right words; take specific action; decompress immediately.  

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator:  Keith Bailey, Ph.D.
Handouts:  Not Available at this Time

Setting Departmental Goals

 Length

Approx. 1-1/2 Hours

Description:  In order to accomplish ETSU's vision to be become the University of Choice in the region and the best regional university in the Nation, departmental goals have to be developed and align themselves with this vision.  This session  will give the skills to make your departmental goals specific, measurable, challenging,  and realistic.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  Not Available at this Time

Setting Motivational Goals

 Length

Approx. 2 Hours

Description:  This seminar will help you set goals that are naturally motivating by removing the blocks to goal accomplishment.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  

 

Simplify Your Life

 Length

Approx. 1-1/2 Hours

Description:  This workshop encourages participants to take a look at their inner beliefs as they identify personal roadblocks to streamlining their approach to the requirements of everyday living.  The impact of excuses we make to avoid personal change are examined.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts:  Not available at this time

Situational Leadership

 Length

2 Hour 

Description:  How do I get my employees to do what I want?  What is leadership? In what ways can power be used? What is situational leadership?  These are some of the questions addressed in this presentation based on the work of Paul Hersey and Kenneth H. Blanchard.  The presentation discusses types of leadership styles and theories, as well as follower maturity or readiness to perform specific tasks.  The Situational Leadership Model relates the readiness of the follower to a leadership style, appropriate for the readiness level of the follower

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Rich Ashley
Handouts:  Not available at this time

 

Smoking Cessation: Kicking the Habit

 Length

Approx. 1 1/2 Hours 

Description:  Working environments are changing.  Employees are demanding a healthier environment inside and outside the workplace.  This seminar will help employees learn more effective ways to kick the habit of smoking.  Objectives:

  • How EAP can help with personal plans to quit smoking
  • Why quit smoking?
  • Assumptions about Nicotine
  • How to quit smoking
  • Community resources

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, L. P. C.
Handouts:  Not available at this time

 

Social Security Entitlements

 Length

Approx. 1 1/2 Hours 

Description:  This presentation provides a comprehensive overview of Social Security (SS) entitlements and an introduction to Medicare.  Addressed are: SS eligibility (age and earnings); full, delayed and early retirement; receiving SS benefits while still working; benefits for widows, widowers, disabled,  survivors and divorced; death benefit; supplemental security income (SSI); taxation; and Medicare - Parts A, B, low income and Part D Subsidy Information.

LEAD Certification Applicable: No
Facilitator: Tony Thompson, District Manager, SSA
Handouts:  Not available at this time

 

Beginning Spanish (Continuation)

 Length

Approx. 1 Hour

Description:  Are you already familiar with Spanish; do you use Spanish in your job; are you planning on taking a vacation to a Spanish speaking country; or do you just want to brush up on Spanish you have taken in the past? ETSU Adjunct Professor Rosa Bartra will facilitate these weekly sessions, intended for employees with some Spanish language experience, to meet participants' needs. Call the Employee Development Center at 423-439-6130 for details.

LEAD Certification Applicable: No
Facilitator: Rosa Bartra
Handouts:  Not available at this time

Strategies for Communicating with Older Adults

 Length

1.5 - 2 Hours

Description:  The aging process impacts the lives of everyone in the individual's circle of family and friends.  The emotional, physical and mental changes that go along with the aging process often impact our communication skills.
Objectives:

  • Identify the factors of aging that impact communication

  • Examine how family communication patterns, history and life stages can affect communication

  • Recognize how physical, emotional and mental changes impact communication

  • Identify effective strategies to facilitate face to face and long distance communication

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts:  Not available at this time

Strategies for Securing Funding from Foundations

 Length:

Approx. 3 Hours

Description: Open to faculty, staff, and students across academic disciplines, this workshop will enable you to discover potential private funding sources and increase your chances of securing grant funding from foundations. Facilitators will provide an introduction to the Foundation Directory Online and COS, a database containing more than 400,000 federal, state and private funding opportunities. Content will also include strategies for approaching private foundations for support and making your proposal a winning proposal. This workshop is co-sponsored by the Department of Family Medicine, Appalachian Center for Translational Research Disparities, and the Office of Research and Sponsored Programs.

LEAD Certification Applicable: No
Facilitator: Dr. Louise Nuttle, M. Karen Smith, L. Carole Thomason
Handouts:  Not available at this time

Strengths Quest

 Length:

Approx. 1 1/2 Hours

Description: Strengths Quest is a revolutionary program from The Gallup Organization that focuses participants on their strengths rather than their weaknesses.  Participants will discover their natural talents and learn unique and valuable insights into developing them into strengths. Participants will become better equipped to succeed and to make effective decisions that enable them to balance the many demands of life.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Dr. Deborah Harley, CELL

Registration:
Contact Trish Lowe at lowep@etsu.edu
Handouts:  Not available at this time

 

Stress and the Holidays

 Length:

Approx. 1 1/2 Hours

Description: This program is designed to help employees understand and manage the special stresses and strains associated with the holiday season.  It is not limited to any one religion or ethnic group. Generic stress management techniques are presented with a "holiday" slant.  Objectives:

  • Define the meaning of the season and family traditions
  • Identify the fallacies of holiday stress
  • Distinguish holiday expectations from reality
  • Determine and combat the effects of holiday stress
  • Choose strategies and techniques for reducing holiday stress

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, L.C.S.W.
Handouts:  Not available at this time

Stress Management for Work & Home

 Length:

Approx. 2 Hours

Description: When people experience high levels of stress at work, home life is affected. People are so busy that they often lack workable techniques for keeping their stress at a productive level. When that happens, work performance and family staisfaction both suffer. This training normalizes the fact that stress affects all of us and helps people identify specific actions they can take immediately to ease their stress and increase their satisfaction at home and work.  Objectives:

  • Present information about how stress at work affects the people at home.
  • Consider the different roles people play at work and home.
  • Identify warning signs that stress is intruding into life at home.
  • Name specific actions people can take to begin easing their stress

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Susan Fondry, L.C.S.W.
Handouts:  Not available at this time

Student Accessibility Workshop

 Length:

Approx. 1-1/2 Hours

Description: The Student Accessibility Workshop serves to increase the knowledge and skills of postsecondary faculty and administrators to ensure that students with disabilities have equal access to academic programs and services.  We will discuss strategies for working with students who have disabilities with special emphasis on faculty and student interactions.  

LEAD Certification Applicable: No
Facilitator: Martha Edde-Adams
Handouts:  Not available at this time

 

Summer Shape-Up

 Length:

Approx. 2 Hours

Description: Interested in getting in shape at the Basler Center for Physical Activity this summer?  There is still plenty of time to get in shape for your summer vacation.  Let the Basler Center help you. The first 90 minutes of the program will teach participants how to use the Basler Center’s cardio-vascular stations (bikes, elliptical, stair machines, treadmills and rowers), and weight machines.   There will be a 30 minute block of instruction at the end of the program to introduce participants to portable exercise programs (push-ups, sit-ups, walking, Yoga) to help everyone stay in shape while on vacation.  There is no reason for anyone to workout hard to get in shape for their long awaited summer vacation then lose that hard earned high level of fitness.  Call (423)439-7980 for details.

LEAD Certification Applicable: No
Facilitator: Jon Walker, Director, Campus Recreation
Handouts: Not available at this time

Superior Customer Service on the Telephone

 Length:

Approx. 1-1/2 Hours

Description: Are you unsure of proper telephone techniques?  This session is designed to improve the employee’s telephone skills in a wide variety of situations. You will learn specialized techniques about the proper way of conducting yourself over the telephone, in order to communicate effectively and in the most proper way.   This course can be specifically conducted for your entire department or you can join us as employees across ETSU improve their telephone skills.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Rich Ashley
Handouts:  Telephone Training PowerPoint

Supervising Student Workers

 Length

Approx. 2 Hours

Description:   Do you supervise student workers?  Does someone in your office supervise student workers?  If so, this training will provide you with the "nuts and bolts" requirements, updated for  Banner student system, and the supervisory skills needed in order to effectively supervise student workers in the APS, FWS, or regular student work program.  The "Handbook for Student Workers", which can be found at  http://www.etsu.edu/finaid/Documents/Forms/handbookforstudentworkers0607.pdf, will be discussed.  Deadlines, procedures, and required paperwork will also be covered.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Margaret Miller
Handouts:  Not available at this time

Supervisor Survival Skills, Part 1

 Length

3 hours

Description: This is the first of three sessions to assist you in developing supervisory and leadership skills.  This is a required step towards obtaining your LEAD (Leadership: Excellence and Achievement through Development) Certification. During Part 1 we will discuss  “4 Basic Behavioral Styles,”  “Work Styles Inventory (DISC Style Analysis),” and motivation, utilizing the video presentation, Do Right, with Lou Holtz. These sessions are targeted to employees with supervisory responsibility.  However, non-supervisory employees wishing to participate are welcome.

LEAD Certification Applicable: Yes (LEAD mandatory class)
Facilitator:  Rich Ashley
Handouts:  
Not available at this time 

Supervisor Survival Skills, Part 2

 Length

3 hours

Description: This is the second of three sessions of training to assist you in developing supervisory and leadership skills.  This is a required step towards obtaining your LEAD (Leadership: Excellence and Achievement through Development) Certification. The session focuses on leadership, management and motivation, with the following features:

  • Gung Ho – a leadership philosophy based on a true story and the book by Ken Blanchard and Sheldon Bowles with the same title featuring the three principles: The Spirit of the Squirrel, the Way of the Beaver, and The Gift of the Goose.
  • Situational Leadership – a leadership philosophy of Paul Hersey and Ken Blanchard in which the effective leader changes his/her leadership style to match the maturity or readiness of the follower to perform a specific task.

These sessions are targeted to employees with supervisory responsibility.  However, non-supervisory employees wishing to participate are welcome.

LEAD Certification Applicable: Yes (LEAD mandatory class)
Facilitator:  Rich Ashley
Handouts:  
Not available at this time 

Supervisor Survival Skills, Part 3

 Length

3 hours

Description: Discipline is one of the most difficult responsibilities of a supervisor and, as a result, is often avoided. The objective of discipline is to correct inappropriate behavior of a worker in order to make the worker a more productive member of the organization. This workshop will address supervisory techniques to avoid the need for discipline, and when and how to employ the following aspects of progressive discipline when necessary: verbal and written counseling, letters of reprimand, suspension and termination. The session concludes with a viewing and discussion of Ken Blanchard's  video Whale Done, that shows how we can learn leadership and personal interaction techniques by observing the training of whales.

These sessions are targeted to employees with supervisory responsibility.  However, non-supervisory employees wishing to participate are welcome.

LEAD Certification Applicable: Yes, Required Class
Facilitator:  Rich Ashley
Handouts:  
Not available at this time 

Surviving Your Child's Adolescence

 Length

Approx. 1 1/2 Hours

Description:  Although this program deals specifically with parenting strategies during children's adolescent years, it provides useful insights about raising children throughout their development.  It describes: changes children go through; teenagers and their conflicts; red flags; ten rights every teenager has as a guideline for a less stressful coexistence; three general parenting styles and their impact on their child's development.


LEAD Certification Applicable: No
Facilitator: Cathy Cannon, L. P. C.
Handouts:  

Taking Charge of Your Life in 2009

 Length

Approx. 1 1/2 Hours

Description:  Often times, we are beset with circumstances and events beyond our control.  Yet, we must demonstrate resilience and coping mechanisms to endure, survive and achieve.  In order to achieve success, there are several factors that we must take charge of in our lives.  That includes effective financial planning, career skills, health promotion, keeping emotions in tact along with using sufficient stress reduction techniques. 

 

This seminar will address how you can proceed with mapping your goals for success.  You will develop a plan and learn to track your progress to accomplishment.

 

Come and discover how to:

 *Define and prioritize your life goals.

*Establish intermediate goals and action steps.

*Discover information and resources to assist you in meeting your goals.

*Anticipate obstacles.

*Understand what it takes to “stay the course.”


LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Keith Bailey, Ph.D.
Handouts:  

Talking 9 to 5: Women and Men in the Workplace

 Length

Approx. 2 Hours

Description:  This program strives to improve individual effectiveness by improving relationships with colleagues at all levels.  It explores the ways people talk and listen at work, highlighting the differences in the conversational styles of men and women.  The program includes and is based on  the videotape featuring author and linguist Deborah Tannen.


LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Richard Ashley
Handouts:  

Team Building

 Length

Approx. 2 Hours

Description:  The objectives of this session are to:

1.  To identify the qualities necessary for a healthy, productive team.
2.  To identify important values, skills and team guidelines.
3.  To practice team building skills such as communication, respect, and trust.

Agenda

1. The difference between a work group and a team.
2.  Identification of important values.
3.  Team crushers.
4.  Four components of a healthy team.
5.  Identification of skills and strengths.
6.  Development of guidelines for effective teams.


LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: TBA
Handouts:  

 

Techno-Stress

 Length:  2 hours

Description:  Techno-Stress is a new phenomenon that even techno-savvy people experience.  For those who immerse themselves in the constant stream of new technologies, it is tempting to work around the clock or stay "plugged-in", to the detriment of other aspects of our lives.  This program helps people escape the lure and pressures of ever-changing technology, and learn to manage their interactions with the high-tech environment.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Margaret Ann Kellogg
Handouts:  

7 Closing the Execution Gap

 Length

Approx. 4 Hours

Description: Looking for ways to translate your great ideas to the team, and from the team to action?

Learn how the 4 Disciplines can help!
     1)  Focus on the key goals
     2)  Activate the 80/20 rule
     3)  Provide feedback to the team, and
     4)  Be accountable.

A Franklin-Covey Seminar
Cost: $50

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Dr. Deborah Harley, CELL
Registration:
Contact Trish Lowe at lowep@etsu.edu, 423-439-4725
Handouts:  Not available at this time

The 7 Habits of Highly Effective People

 Length

Approx. 20 Hours

Description:  The 7 Habits of Highly Effective People seminar is the official, nationally known curriculum developed by Stephen Covey. Selected ETSU faculty and staff are certified to facilitate campus seminars. Sessions are offered throughout the year. There are two different workshops, one for undergraduates and one for employees, alumni, and graduate students. Advance registration is required for both. Contact Dr. Deborah Harley, 423-439-5675, harley@etsu.edu, for additional information.

  1. The collegiate curriculum – 7 Habits of Highly Effective College Students- is 8 hours in length and costs $20.00 for materials, if offered in a non-credit seminar.
  2. The adult curriculum – 7 Habits of Highly Effective People is 20 hours in total length, usually offered over a 3-4 day span, and costs $110.00 in a non-credit seminar. Employee audit forms can be utilized.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Dr. Deborah Harley, CELL
Registration:  Contact Trish Lowe at lowep@etsu.edu

 

The 7 Habits Maximizer

 Length

Approx. 8 Hours

Description:  The 7 Habits Maximizer workshop will help you increase your effectiveness and impact at work by showing you how to apply The 7 Habits to your role.  The 7 Habits of Highly Effective People is a prerequisite.

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Dr. Deborah Harley, CELL

Registration: Contact Trish Lowe at lowep@etsu.edu
Handouts:  

 

The 7 Habits: Train the Trainer

 Length

Approx. 3 Hours

Description:  This program certifies you to teach "The 7 Habits of Highly Effective College Students" to ETSU students at ETSU.  Cost $15.00.

LEAD Certification Applicable: Yes, Special Topics
Facilitator: Dr. Deborah Harley, CELL

Registration: Contact Trish Lowe at lowep@etsu.edu
Handouts:  

 

Tennessee Consolidated Retirement System

 Length

Approx. 2 Hours

Description:  This presentation provides a comprehensive overview of the TCRS covering the following topics: retirement plans-defined benefit and defined contribution plans; purchasing creditable service; retirement requirements and calculations for a) service retirement, b) early retirement, c) 25 yr. retirement;  description of benefit payment plan options; Social Security leveling; disability benefits; medical insurance after retirement; Medicare supplement insurance; Cost of Living Adjustments; Federal Income Tax; and a retirement planning checklist. The presentation is accompanied by a detailed handbook.

LEAD Certification Applicable: No
Facilitator: State TCRS Representative
Handouts:  Not available at this time

 

Time Management

 Length

Approx. 2 Hours

Description:  Conducted by Dr. Dorman Stout, retired V.P., Student Affairs, this session will give you the skills to make the most of your time and will help participants come up with a strategy for identifying priorities and developing some no-fail practices for becoming a better time manager.  Unfortunately the term "time management" creates a false impression of what a person is able to do. Time can't be managed, time is uncontrollable.  We can only manage ourselves and our use of time. Time management is actually self management. By the end of the class, attendees will have developed their own personal action plan for time management. 

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Dr. Dorman Stout
Handouts:  

Time Management: Taking Charge of
Your Time

 Length

Approx. 1-1/2 Hours

Description:  Conducted by TBA, this session will give you the skills to make the most of your time and will help participants come up with a strategy for identifying priorities and developing some no-fail practices for becoming a better time manager.  Unfortunately the term "time management" creates a false impression of what a person is able to do. Time can't be managed, time is uncontrollable.  We can only manage ourselves and our use of time. Time management is actually self management. By the end of the class, attendees will have developed their own personal action plan for time management

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: TBA
Handouts:  Time Management PowerPoint

Time Record System (TRS) Data Entry

 Length

Approx. 2  Hours

Description: Review TRS screens and data input, discuss time report schedules and due dates, discuss revisions and corrections to time report file and time reports received after file has been fed to HRS.

LEAD Certification Applicable: No
Facilitator: Vickie Carter
Handouts:  Not Available At This Time

 

Time Record System (TRS) Data Entry

 Length

Approx. 2  Hours

Description: Review TRS screens and data input, discuss time report schedules and due dates, discuss revisions and corrections to time report file and time reports received after file has been fed to HRS.

LEAD Certification Applicable: No
Facilitator: Vickie Carter
Handouts:  Not Available At This Time

 

Tobacco Cessation Program INTRODUCTION

 Length

Approx. 1.5  Hours

Description: This training offers an overview of the process, resources and tools so that smokers and other tobacco product users can become familiar with all the quitting tobacco use requires.  Participants will learn about the many proven, effective ways to kick the habit, so they can live a healthier and more productive life at work and home.

LEAD Certification Applicable: No
Facilitator: Keith Bailey, Ph.D., EAP Instructor
Handouts:  Not Available At This Time

 

Tobacco Cessation Program WORKSHOPS

 Length

Approx. 2  Hours

Description:  This is a six-week program designed to help tobacco users quit. It is based on a particular behavior modification method offered through the Employee Assistance Program.  Any tobacco user who wants to quit will benefit from the sessions. Each session builds on the previous session and incorporates mini-lectures, group discussion, experiential learning and homework. A follow-up survey is available to determine if participants have been able to stay tobacco free for up to one year following completion of the six week program.

Program Objectives:

·        Examine personal motives for using tobacco; complete an individual profile about tobacco use; explore psychological, emotional and physiological aspects of tobacco use.

·        Establish a buddy system as a key technique for getting and staying tobacco free.

·        Identify healthy alternatives to tobacco use; develop strategies for breaking the tobacco habit and setting a quit date.

·        Identify resources for ongoing recovery, including relapse management.

LEAD Certification Applicable: No
Facilitator: Rachel Bloomer, LCSW, EAP Instructor
Handouts:  Not Available At This Time

 

New Travel Procedures: Dec. 2007

 Length

Approx. 1/12 Hours

Description: Effective December 2007 new ETSU travel procedures and policies went into effect. New forms were also instituted that greatly simplify the authorization and reimbursement processes. This training session provides participants an overview of the changes in the travel policy and how to use the new travel forms.

LEAD Certification Applicable: No
Facilitator: Jayne Morrell
Handouts:  Not Available At This Time

Values Based Living

 Length

Approx. 1/12 Hours

Description: What do you value most in life?  Would you like to do more of those things that are most important to you?   Come and join us as we explore our personal values, identify ways we are living inconsistently with our values, develop solutions to live more ‘values-oriented,’ and create personal vision statements for our lives.  In addition, this workshop covers the role that values play in the workplace and involves a group discussion and process component.  Values based living is not merely a myth – Learn how to begin living the life you’ve wanted to live.

LEAD Certification Applicable: No
Facilitator: Jason Myers, M.A.
Handouts:  Not Available At This Time

Whale Done: The Power of Positive Relationships  

 Length

Approx. 2 Hours

Description:  What do your people at work and your spouse and kids at home have in common with a five-ton killer whale?  Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld.  In his moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home.  In the Whale Done! video used in this program, Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

What Customers Want, with Lily Tomlin  

 Length

Approx. 1 1/2 Hours

Description:  Today's customers have more options than ever before.  If we don't offer what they want or need, in a manner that meets and exceeds their expectations, they'll go elsewhere.  Some will tell you what they want -- others expect you to know.  Lily Tomlin's video will help you learn which actions meet, exceed or disappoint your customers.

LEAD Certification Applicable: Yes, Improve Your Approach
Facilitator: Richard Ashley
Handouts:  Not available at this time

What? Me Worry?   

 Length

Approx. 1 Hour

Description:  Stress and worry comes with any job.  Furthermore, stress and worry come with life.  This interactive session teaches you how to deal with these emotions, make the most out of a bad situation, and turn negative energy into a positive outcome.  Help with this topic can lead to improvements in the personal organization of your work, developing better techniques for getting along with others, and finding that important balance between work and your personal life.

LEAD Certification Applicable: No
Facilitator: TBA
Handouts:  Not available at this time

 

When Generations Collide

 Length

Approx. 1-1/2 Hours

Description:  Four generations are now working beside each other, turnover rates are on the rise, the generation gap is widening, and your success depends on managing, leading, and working well with the people around you, regardless of their age.  How do these topics relate?  

This debatable training opportunity will answer those questions and several interesting topics about your generation and others?  Do you fit the profile of someone else in your generation?  What are the differences among your generation and the others?  Is age affecting the productivity, cohesiveness, or employee morale, within your department?  This session deals with how best to answer these questions and teaches you how to relate better to the people you work with.

LEAD Certification Applicable: Yes, Improve Your Relationships
Facilitator: Rich Ashley
Handouts: 
When Generations Collide
                   Generations Table
                   Generations Assessment.doc

Why Are We So Angry

 Length

1.5 Hours 

Description:  People may believe that anger management is not a topic of concern for them. Yet how many of us have experienced road rage ourselves, or witnessed the anger of others, such as parents yelling at coaches and other parents during childrens' athletic contests? It is important to understand anger - in ourselves and others - and how it affects us, in order to manage it in healthy ways. Objectives:  To learn that
-Anger involves our emotions, thoughts, behaviors and beliefs
-Sustained or frequent outbreaks of anger have a negative effect on our health
-Anger is a controllable response
-Anyone can learn a few simple techniques for managing anger

LEAD Certification Applicable: Yes, Improve Yourself
Facilitator: Cathy Cannon, L. P. C.
Handouts:  Not available at this time

 

Workers' Compensation  <