Counselors are available to assist students with any questions or concerns regarding their eligibility. Any applicant who has a concern that cannot be resolved between the student and a financial aid counselor may appeal in the following order: to the Client Services Coordinator, the Assistant Director of Financial Aid, then the Director of Financial Aid. The student may appeal to the Vice Provost if none of the previous steps solved the problem. Students with a complaint about the Office of Financial Aid should refer to the Spectrum, the ETSU Student Handbook for instructions.

Joel Ekstrom: Counsels students with last name beginning with A - F. Joel also manages the website and blog for the Office of Financial Aid.

Mary Andrews: Counsels students with the last name beginning with G - O. Mary also promotes Financial Aid Awareness activities both on campus and within the community.

Amy Collins: Counsels students with the last name beginning with P - Z. Amy also works with students studying abroad, NSEP, and consortium agreements.

Ammi Gouge: Counsels any students on a walk-in basis. Ammi also works with the informational emails from the Office of Financial Aid.

East Tennessee State University
Office Of Financial Aid
P.O. Box 70722
Johnson City, TN 37614-1710
(423)439-4300
1-800-704-ETSU
Fax: (423)439-5855
Hours: 8:00 - 4:30 | Monday - Friday
Email: finaid@etsu.edu

Extended hours the week before classes and Monday through Thursday the first week of classes for fall/spring terms

Title IV School Code: 003487

The Office of Financial Aid is located in Room 105 of Burgin Dossett Hall

Counselors are available to assist students with any questions or concerns regarding their eligibility. Contact Us!

Financial Aid programs, rules, and regulations are subject to change.  Federal and state funds are conditional upon congressional appropriation and receipt of those funds at ETSU.  Students may contact a counselor with any questions or concerns regarding their eligibility. 

In an effort to adhere to federal privacy laws, the ETSU Office of Financial Aid restricts the release of certain private student information. Students must contact us personally to check the status of their financial aid application and awards. We will be unable to release information to third parties (i.e., parents, spouses, etc.) without a signed release form on file from the student. To obtain a Release of Information form, the student must visit our office in person and present a photo ID. The form must be renewed each year in the Office of Financial Aid at ETSU.

"Funding Education Beyond High School," a publication from the United States Department of Education, is a helpful source of information regarding the federal financial aid programs. Copies are available from the Office of Financial Aid at ETSU, directly from the United States Department of Education, or by calling 1-800-4FED-AID (1-800-433-3243).