East Tennessee State University Office of Financial Aid Student Satisfaction Survey
1) Were financial aid materials readily available in our office?	Yes No No Answer
2) Were your needs cared for satisfactorily?	Yes No No Answer
3) Was the financial aid staff courteous and helpful in understanding and addressing your individual situation?	Yes No No Answer
4) Was your situation cared for in a reasonable length of time?	Yes No No Answer
5) Did you receive adequate explanations to address your concerns?	Yes No No Answer
6) The Financial Aid Awareness promotions in February on campus and in the Johnson City area, along with correspondence from the financial aid office, reminded me to apply for aid early.	Yes No No Answer
7) Information on ETSU's financial aid programs and scholarships was readily available on campus and online.	Yes No No Answer
8) The federal financial aid policies and ETSU's procedures in meeting those policies are clearly stated and understandable in the policy and procedure brochure provided with my original award letter each year.	Yes No No Answer
9) When I receive financial aid information in the mail, I read it and ask questions if I don't understand it.	Yes No No Answer
10) Application procedures and deadlines were clearly communicated via printed, verbal and electronic formats.	Yes No No Answer
11) Please use the space below to let us know of any special concerns or suggestions for ways we can serve you better:
12) Please use the space below to let us know what we are doing that has been most helpful to you.