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Information Technology Services

   

Mobile Syncing with Exchange (Employees)

Device Compliance

Before trying to configure your device for e-mail, be sure to read over the Portable Computational Device Security Policy. If your device is unable to comply with the policy then you will not be able to synchronize your device to the ETSU mail server.

(Currently) Compliant Mobile Operating Systems:

  • iOS 3.x or better — This includes Apple iPhone, iPad and iPod Touch
  • Android 2.1 or better — This includes Motorola Droid, Motorola Droid X, HTC Eris, HTC Droid Incredible, HTC EVO and numerous other Android devices.
  • Windows Mobile 6.x or better — This includes devices made by HTC, HP, Samsung and many others.
  • WebOS 1.0 or better — This includes devices made by Palm.
  • BlackBerry OS 5.0 or betterr — This includes all Blackberry devices.

If your device is capable of complying with the security policy mentioned above, try the instructions below to configure your device for ETSU e-mail. This only applies to employee e-mail accounts ending in @etsu.edu.

Blackberry Devices

To get your e-mails on your Blackberry, you'll need to go through the Blackberry Enterprise Server (BES). To do so, you'll need to have a BES license. You can usually get one through your wireless provider for a fee. You will also want to be on your provider's 'corporate e-mail plan' (or corporate data plan) so that you aren't billed for large data usage charges. Once you have your license code, contact Linda Greenwell at 439-4137 and she'll give you further instructions on getting your Blackberry connected to the BES.

Other Devices

There are many devices out on the market that may be capable of connecting to ETSU's e-mail server. We aren't able to provide step-by-step setup instructions for each device. Here are some general instructions that have worked for many.

  • The device must support the Exchange Server. If you're not sure of this, review your device's documentation or contact your wireless provider for support
  • Use webmail.etsu.edu for the server name.
  • Use etsu.edu for the domain name (if asked).
  • Provide your ETSU e-mail address, username and password.

While these settings have worked for most people, we cannot guarantee that they will work for you. If it doesn't work for you, try contacting your wireless provider. They may be able to use these settings to get the device connected for you.

Setting the initial password

Once your mobile device is set up to access your e-mail account, you'll be prompted by the policy to set a password. The password must be at least 4 characters long and contain one letter (uppercase or lowercase), one number and one special character or symbol. If your device is not used in a 30-minute period, it will be locked and you'll have to use the password to unlock it. The password will not expire.

Read Device Security Policy  

Contact Us

Call 439-4648

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6/25/17   Helpdesk is Closed
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