skip to main content columnskip to horizontal navigation

Search Options
ETSU Faculty/Staff
ETSU Students

ETSU People Search

Help Desk

Information Technology Services

   

Networks Connecting to ETSU Wi-Fi Networks

Below, you will find links to setup instructions for configuring your wireless interface for connectivity at ETSU. If you would like detailed information about the wireless network at ETSU then please see the Wireless Network Policy on the Information Technology Services main site. If you have basic questions about ETSU's Wi-Fi network then please see our ETSU WiFi Frequently Asked Questions page.

Available Networks

 ETSU

Available in all academic and administrative buildings

 ETSURESNET

Available in all residence halls + many areas near edge of campus

ETSU Account Required

ETSU and ETSURESNET wireless networks use domain authentication. In other words, connecting to ETSU's wifi service requires an ETSU username and password. You cannot connect to an ETSU wireless network without an authorized account. This is the same account that is used for most other ETSU services (email, D2L, GoldLink, etc.).

Connection Instructions

Most ETSU-owned Windows computers that log on to the ETSU Domain will receive the SSID wireless configuration automatically. If you are not automatically prompted to login to ETSU or ETSURESNET Wireless Networks, plug the device into ETSU's network with a network cable and reboot so it can get the initial wireless configuration. If you are still not prompted to log into ETSU or ETSURESNET Wireless Networks at next reboot, choose the correct operating system listed below under ETSU owned machines and manually configure the device.

Troubleshooting Simple Connection Issues

Password Recently Changed

When you change your password for email, Goldlink, D2L or other ETSU services, you must remember to teach your wireless device your updated password. It does not matter whether you connect to ETSU or ETSURESNET Wireless Networks using a computer, a tablet, a mobile phone or any other wi-fi device; neglecting to update the password stored in your device WILL result in frequent account lock-outs from password failures.

Unable to connect

If you run into issues establishing a network connection to the wi-fi network, here are some simple steps to try that should help resolve the problem.

  • Instruct the device to delete or “forget” ETSU or ETSURESNET.
  • After removing ETSU or ETSURESNET, try connecting to ETSU or ETSURESNET again. If you are prompted to accept the security certificate, tap on the “Trust” link.
  • If it still fails with your unsername and password combination, wait at least one minute and then try again.
  • If it still fails, preface your username with “etsu/” or "etsu\".

If you are still unable to login, please contact ITS at itshelp@etsu.edu or by calling 439-4648 for additional assistance.

Generic Settings for Unsupported Devices

To connect an unsupported device to our wireless network, you can try using the following steps to manually configure your device. Some of these items may not apply.

  • Make sure you are in an area where we have wireless coverage.
  • The network names are ETSU and ETSURESNET Wireless Networks
  • Configure your wireless device to connect using WPA2-Enterprise with AES encryption.
  • The key is provided automatically when authenticating over 802.1x
  • Enable IEEE 802.1x authentication
  • EAP type is PEAP
  • Phase 2 authentication is MSCHAPv2
  • Uncheck "Validate server certificate" if applicable
  • Passphrase is your domain password
  • If there's an option to use the device's local login credentials for connecting wirelessly, uncheck that option.
icon for left menu icon for right menu