LEAD Certification

Excellence and Achievement through Development

A certification in leadership and supervision is now available to all university employees through the Office of Human Resources.  The LEAD Certification (Leadership: Excellence and Achievement through Development) Program was established to assist university employees in developing their skills in supervision and leadership.  By obtaining LEAD certification, you demonstrate a commitment to improving and maintaining your ability to manage and lead others.

Click here to see a list of ETSU LEAD Certified Employees.

The LEAD program is a structured curriculum that includes courses on topics from a variety of subject areas.  The courses are facilitated by both university administrators and off-campus professionals, and will be conducted multiple times throughout the year.  The classes will be interactive sessions designed to make the most efficient use of your time. To provide additional flexibility, LEAD requirements can also be satisfied with online courses, or a combination of classroom and online courses.

To obtain LEAD Certification, complete Supervisor Survival Skills plus one course from each category below.

    Improve Yourself
    Improve Your Relationships
    Improve Your Approach
    Special Topics

Courses in the above four categories can be taken in the classroom or online using the Skillsoft online training program shown below:

LEAD Category Skillsoft Online Category
Improve Yourself Administration, Personal Development or Critical Thinking
Improve Your Approach Management or Leadership
Improve Your Relationships          Communication or Customer Service
Special Topics Workplace Conflict or Team Building

Please notify the EDC by applying for certification (if you have meet all the requirements for the LEAD Certification) using the Acrobat Reader form document.  If you have already applied/checked your status, the EDC requests that you notify them when all requirements are met.

to email the EDC to verify your LEAD Certification status (please include your name, telephone number, and ETSU department, and campus box number in your email). 

Click here to obtain the Microsoft Wor d Lead Certification Request form to apply for LEAD Certification. 


Supervisor Survival Skills.  This requirement can be completed either in the classroom (9 hours) or by completing 7 hours of online training, or a combination of classroom and online training as follows:  

Classroom (9 hours)

Part 1: Leadership Training for Supervisors *
    Work Styles Inventory (DISC Style Analysis) 
    Do Right! with Lou Holtz

Part 2: Leadership Styles and Techniques for Supervisors * 
    Gung Ho!: The Spirit of the Squirrel; The Way of the Beaver; The Gift of the Goose
    Situational Leadership

Part 3: Leadership Techniques for Supervisors (Beginning November 2006)
    Progressive Discipline 
    Whale Done with Ken Blanchard

Online (7 hours) - Use the Skillsoft Catalog to locate these courses
                          except Progressive Discipline
        Part 1/Supervisor Survival Skills 1:
                  Management Essentials: Directing Others
                  Management Essentials: Delegating
        Part 2/Supervisor Survival Skills 2:
                  Leadership Essentials: Building Your Influence as a Leader
                  Leadership Essentials: Leading with Emotional Intelligence
        Part 3/Supervisor Survival Skills 3:
                  Progressive Disciplinary Procedures: http://www.etsu.edu/humanres/relations/PPP-70.aspx
                  First Time Manager Essentials: Understanding a Manager's Role
                  Business Coaching Essentials: Getting Ready to Coach

The Supervisor Survival Skills series is also required for the Supervisor Development Program.

*Note: Earlier offerings of Supervisor Survival Skills included:

Part 1: Leadership Training for Supervisors
    Four Stages of Growth
    Techniques for Effective Communication
    Four Behavioral  Styles
    Work Styles Inventory (DISC Style Analysis)

Part 2: Leadership Styles and Techniques for Supervisors
    Gung Ho!: The Spirit of the Squirrel; The Way of the Beaver; The Gift of the Goose
    Situational Leadership
    Do Right! with Lou Holtz

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IMPROVE YOURSELF (classroom courses)

Active Listening: Essential Tools for Effective Communication
Anger Awareness
Are You Managing Your Time?
Balancing Work and Personal Life
Change Management Workshop for Employees
Conducting Effective Meetings
Creating Happier Holidays
Creating Passion: Doing What You Love, Loving What You Do
Developing Emotional Intelligence for Success
Effective, Assertive Communication
Effective Presentation Skills
Emerging Leaders
FOCUS: Achieving Your Highest Priorities -Microsoft Outlook
From Step-Families to Blended-Families
Getting Organized
Goal Setting for Success
Happiness - Techniques & Behaviors that Work
How to De-Stress at Work
The Impact of the Aging Process: for Caregivers and Loved Ones
Improving Communication Skills
Introduction to Fitness
Leadership Foundations: A Workshop for Emerging Leaders
Listening Basics: Do's and Don'ts
Living with Guilt
Managing Anger
Managing Stress and Change
Managing Stress in the Workplace for Employees
Managing Stress for Success
Managing the Emotional & Financial Stress of Today
Mapping Personal Goals
Mind Body Connection
Planning for Professional Growth
Power of Listening
Proactive Stress Relief - Ideas and Tools NOW!
Resilience: Coping with Stress and Change
Rocking and Rolling Through Changes
Simplify Your Life
Smoking Cessation: Kicking the Habit
Strengths Quest
Strategies for Communicating with Older Adults
Stress Management for Work and Home
Taking Charge of Your Life in  2009
Techno-StressThe ABCs of Stress Management
The 7 Habits of Highly Effective People
The 7 Habits Maximizer
Time Management
Values Based Living
Why are We so Angry?
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Assertive Communication
Bringing Out the Best in Others
Building Teams
Cascade Survival
Conflict Resolution & Negotiation
Conflicts in a Work Relationship
Coping with  Difficult Behaviors in People
Communicating or Coping with Difficult Personalities or Behaviors
Creating Happier Holidays
Diversity Management: Past, Present & Future
Effective Communications: Conflict Resolution
Eliminating Unacceptable Behavior
Feedback With Documentation
FISH! Training
Foundations of Team Building
Managing Difficult Employees
Polite Practices in the Workplace
Professional Communication in a Diverse Work Environment
Setting Departmental Goals
Setting Motivational Goals
Talking 9 to 5: Women and Men in the Workplace
When Generations Collide
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IMPROVE YOUR APPROACH  (classroom courses)

Abilene Paradox: Managing Agreement
Business Communication: Communication for Managers
Coaching and Counseling Techniques
Conducting an Effective Interview
Conducting Performance Evaluations Creative Thinking: Breaking out of the Box
Customer Service
Do Right! with Lou Holtz
Dealing with Disappointed Customers
Dealing with Negativity
Delegation, Delegating for Diehards
Developing and Training ETSU Employees
4 Disciplines of Execution
From Manager to Coach
Give 'em the Pickle
Gung Ho!
Guidelines for Filling Vacancies
Leadership: Great Leaders; Great Teams; Great Results
Leadership Intervention Series
Leadership Secrets of Santa Claus
Manager's Balancing Act
Managing Change
Managing Change and Transition
Managing Job Stress
Motivating Employees
Negotiating Skills for Women
Person to Person Feedback
Progressive Discipline
Servant Leadership
Serving Customers with Difficult Behaviors
Situational Leadership
Superior Customer Service on the Phone
Whale Done: The Power of Positive Relationships
What Customers Want
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SPECIAL TOPICS  (classroom courses)

ADA in the Workplace: Understanding Your Rights, Roles and Responsibilities
The Art of the Search Committee
Becoming IT Aware at ETSU
Building Great Places to Work
Critical Thinking in the Classroom
Educational Assistance
Employee Assistance Program (EAP) for Supervisors
Everything you wanted to know about Drugs and Alcohol
Graduate Assistants/Tuition Scholarships:  Supervision and Policies & Procedures
Grant Proposal Writing Basics 101
Grants & Contracts at ETSU: Who, What, When, Where, Why and How
Grants and Contracts for Departmental Staff
Group Work Strategies for the College Classroom
Jump Start: Teaching using Writing & Speaking across the Curriculum
The Latest on the Sexual Harassment Front
The Natural Cycle of Learning
Negotiating Skills for Women
Optimizing Student Learning
Planning for Professional Growth
Preventing Violence in the Workplace
Research Ethics
The 7 Habits: Train the Trainer
Strategies for Securing Funding from Foundations
Supervising Student Workers
Understanding ETSU Departmental Budgeting
University Compensation Plan
Worker’s Compensation
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