Supervisor Development Program
In order to improve the capabilities and effectiveness of ETSU supervisors, the offices of Human Resources, Equity and Diversity, University Counsel, and Payroll are sponsoring a Supervisor Certificate Program. The classes (listed below) will be offered during work hours at no cost to the employee or the department. Participants may voluntarily attend the classes with supervisor approval, or they may be directed by their supervisory chain. Employees are also encouraged to take individual classes as needed without participating in the certification program .
Upon completion of all classes, participants will receive a Certificate of Completion - Supervisor Development Program . Upon certification, employees must complete the Supervisor Refresher class annually to maintain their certification. Classes will be offered each semester. For Equity and Diversity classes (Class 10, 11, 12), one must only be current in completion of initial or refresher training to achieve certification.
Certificates of completion will be placed in the employee’s official personnel file so it will be available for consideration in hiring or promotion actions within the university.
The supervisor development program consists of the following classes:
(click on each title for a course description)
Class 01: Supervisor Survival Skills. This requirement can be completed either
in the classroom (9 hours) or by completing 7 hours of online training, or
a combination of classroom and online training as follows:
Classroom (9 hours)
Part 1: Work Styles Inventory and Do Right! (3 hours)
Part 2: Situational Leadership and Gung Ho! (3 hours)
Part 3: Progressive Discipline and Whale Done
(3 hours)
Online (7 hours) - Use the Skillsoft Catalog to locate these courses
except Progressive Discipline
Part 1/Supervisor Survival Skills 1:
Management Essentials: Directing Others
Management Essentials: Delegating
Part 2/Supervisor Survival Skills 2:
Leadership Essentials: Building Your Influence as a Leader
Leadership Essentials: Leading with Emotional Intelligence
Part 3/Supervisor Survival Skills 3:
Progressive Disciplinary Procedures: http://www.etsu.edu/humanres/relations/ProgressiveDisciplineOnline.aspx
First Time Manager Essentials: Understanding a Manager's Role
Business Coaching Essentials: Getting Ready to Coach
Class 02: Compensation Plan & Position Descriptions (2 hours)
Online Training Program
Class 03: Advertising, Screening and Hiring (2 hours)
Class 04: Conducting an Effective Interview (2 hours)
Online Training Program
Class 05: Employment Law (2 hours)
Class 06: Use of Leave (2 hours)
Class 07: The Supervisor's Role in Employment Compensation (2 hours)
Class 08: Conducting Effective Evaluations (2 hours)
Class 09: Grievances and Complaints
Online Training Program (Part 1)
Online Training Program (Part 2)
Class 10: Preventing Sexual Harassment (required online program, ~ 1.5 hour
Class 11: Title VI (required online training program, ~ 1 hour)
Class 12: Diversity Module (required online training program, ~ 2 hours)
Class 13. Supervisor Training Program (Online ~ 1.5 hours)
Class 14. Supervisor Refresher Training Program (annually after initial certification; Online ~ 1.5 hours)
For Additional Online Training Please See :http://www.etsu.edu/humanres/training/onlinetraining.aspx.