Financial Information Systems Manager

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Index/Position No.: 40100/110690

Level 13

Position Title: Financial Information Systems Manager

Department: Office of Financial Services


Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
of people and thought is respected;
is achieved through teamwork, leadership, creativity, and a strong work ethic;
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Function of Position

Responsible to the Senior Associate Vice President for Finance and Administration for the management of all technology resources in the Division of Finance and Administration including administering university wide electronic payment systems; developing and administering testing plans for the implementation of new business systems and projects; administering compliance with the university identity theft prevention policy; administering university access to financial information, establishing roles to provide internal control and limit risk; coordinating division training programs; providing training to division computer users; managing the implementation of technological business solutions; providing technical support and recommendations for technological improvement to division users of the various business processes, computer information systems, and computer applications; developing specialized accounting reports using report writing software; coordinating the preparation of internal and external reports from Financial Services including, but not limited to annual financial statements; development of user training and system documentation for new and updated accounting and business software modules to the university community; managing the maintenance of websites for the Division of Finance and Administration; troubleshooting reported problems pertaining to administrative systems, related reports, and the database environment; managing the implementation, enhancement and maintenance of web applications; acting as lead for various complex projects; and performing other related duties as assigned.

Essential Functions

Administers, coordinates and participates in all tasks, projects and implementations that involve technological projects which affect Financial Services.

Administers university-wide credit card processing and electronic payment policies, serving as liaison between university departments and Bursar Office staff to create and maintain online payment websites compliant with Payment Card Industry Data Security Standards.

Establishes and maintains rules and tables for university-wide payment system in TouchNet Payment Gateway, acts as the point-of-contact for TouchNet Payment Gateway and One Step Cashiering software to communicate and resolve issues and/or problems related to these areas.

Administers the university-wide Identity Theft Prevention Policy also known as Red Flag Rules, coordinating efforts between university departments involved in investigation, notification and investigation of the identity theft.

Administers university wide Banner finance security system, establishing minimum standards for user access and authorizing and setting up Banner finance security for all new access; reviewing overall security periodically to determine appropriateness and minimize finance risks.

Coordinates and assists in training program for Financial Services to include, but not limited to, the following areas: finance policies, Banner access for performing queries, Banner approvals and interpreting monthly reports.

Coordinates updating, testing, maintenance and monitoring of the check and tax form printing system for Financial Accounting, Accounts Payable, and Bursar Office.

Monitors suspended transactions daily; works with departments responsible for interface feeds into Banner finance; investigates problems with feeds and determines resolutions.

Administers and coordinates testing for distributing all university tax documents electronically.

Coordinates and assists in the preparation of the annual financial statement reports submitted to the Tennessee Board of Regents and the Division of State Audit in compliance with GAAP, GASB, and TBR guidelines.

Administers identification and automating of jobs/processes within Financial Services and works with OIT using AppWorx Software and Workflows.

Develops and administers a schedule for Banner processes run through AppWorx on a daily, weekly, monthly, and annual cycle for Financial Services.

Develops and administers a schedule for monthly campus wide reports published through ePrint.

Establishes goals, monitors progress, and evaluates objectives for the Financial Systems area of Financial Services.

Acts as the designated point-of-contact for Tennessee Board of Regents Satellite Maintenance Organization to communicate and resolve issues and/or problems related to Banner finance and Banner accounts receivable.

Serves as liaison between Financial Services and Information Technology on all technical issues.

Develops specialized accounting reports using SQL to support the reporting requirements of the Division of Finance and Administration.

Manages planning, testing, and implementing upgrades for computer systems; provides leadership for project teams for enhanced technology.

Manages the maintenance of websites for the Division of Finance and Administration; serves in a support role on web application projects for the division.

Administers annual review of websites for the Division of Finance and Administration to ensure compliance with University web standards, accuracy of site content and functionality of the sites.

Investigates, tests, recommends and implements new technologies and standards.

Assists departmental staff with writing reports as well as the preparation of scheduled and ad-hoc reports as


Maintains responsibility for the preparation and maintenance of internal documents and reports that support the financial results of the University through e~Print.


Secondary Functions

Serves on university committees as necessary.

Attends off-campus training to increase knowledge of job duties.

Performs other related duties as assigned.


Knowledge and Abilities

Knowledge of systems theories, practices and methods.

Knowledge of query and report writing tools.

Knowledge of web and network security.

Knowledge of identity theft risks and reporting responsibilities.

Knowledge of the laws and regulations pertaining to governmental financial operations in higher education.

Knowledge of Tennessee Board of Regents and ETSU financial reporting guidelines.

Ability to synthesize new technologies and integrate them into strategic planning.

Ability to understand and use web-based application software and assist others in their use.

Ability to collaborate effectively with technical and non-technical staff to derive solutions to technology issues.

Ability to supervise personnel and complete all associate personnel actions in a timely and accurate manner.

Ability to initiate objectives with minimal supervision.

Ability to manage multiple tasks and priorities.

Ability to establish priorities and meet objectives.

Ability to recognize accounting errors and determine method of correction.

Ability to interact in an effective and appropriate manner with diverse populations, the University community and the public.

Ability to stay current in fields of accounting and technology.

Ability to exercise good judgment in evaluating situations and making decisions.

Supervision Given and Received

Performs under general supervision. Determines own methods of performing assigned work.

Minimum Qualifications

Bachelor's degree in business, information technology or related field supplemented with at least 12 semester hours in accounting; five years experience with systems and computer applications; some experience with Visual Basic, Access, HTML, JavaScript and web design tools such as FrontPage or Dream Weaver; experience with Oracle database systems and SQL in a Banner environment; knowledge of identity theft and fraud risk; systems and technology experience in higher education and some experience with report writing in a Banner university environment preferred.

July 2011