This is a job description. It does not necessarily indicate that this position is open for employment.
View current job openings using the eJobs link.
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Function of Position
Responsible to the Bursar for collecting receivables generated by cashiers; preparing federal and state reports on accounts receivable; disbursing balance of aid, tuition refund checks and e-refunds; reconciling and monitoring student accounts; assisting with management of multiple loan portfolios and completing standard reports; assisting and counseling students; directly supervising accountants, temporary, and student employees; indirectly supervising classified employees; and performing other related duties as assigned. Assists in the management, supervision and guidance of cash receipts, accounts receivables, loan accounting, and administration. Responsible for registration fee payment/student financial aid disbursement. Assumes the role of Bursar in his/her absence.
Manages the collection of tuition and receivables, including the testing and implementation of fee assessment and Banner quarterly patches.
Manages master work schedule for all Bursar staff.
Counsels and assists students and parents on financial matters.
Disburses balance of aid and tuition refunds.
Supports and maintains interface between TouchNet cashiering system and university student accounts and financial reporting system.
Directly supervises accountants, temporary, and student employees.
Indirectly supervises information research technicians and assists with overall Bursar office supervision.
Supervises departmental receipting, reconciliations of receivables accounts, Bursar vault, and petty cash activity.
Implements and supports online processing Marketplace for online payments using multiple merchant IDs.
Serves as backup in the absence of the Bursar.
Produces ad hoc and state reports using Argos and spreadsheets.
Creates correspondence for students and others.
Serves as backup for cashiering and phone activity.
Sets student account holds prior to student registration period and at other intervals as needed for management of collections process.
Manages payment plan for tuition and fees within TouchNet Bill + Payment Suite.
Provides TouchNet Cashiering and Banner Student/Accounts Receivable training for employees within the Office of Financial Services and Kingsport and Bristol centers.
Coordinate with Financial Accounting on unclaimed checks and outstanding checks to facilitate return of Title IV funds.
Performs other related duties as assigned.
Knowledge and Abilities
Knowledge of generally accepted banking, personnel, billing and collections procedures.
Knowledge of contract law.
Knowledge of accounting principles.
Knowledge of proper reconciliation procedures and applicable federal and state laws.
Knowledge of personal computers including word processing, web technologies, databases, spreadsheets, relational database design and ecommerce solutions.
Knowledge of report writer tools for ad hoc reporting, Argos.
Ability to communicate effectively.
Ability to exercise good judgment in evaluating situations and making decisions.
Ability to establish and maintain an effective working relationship with students and employees.
Supervision Given and Received
Performs under general supervision. Determines own methods of performing assigned work. Supervises professional and classified employees.
Bachelor's degree in accounting or bachelor's degree in business supplemented with at least twenty-four semester hours in accounting required, master's degree in business or accounting preferred; three to five years experience in accounts receivable or general ledger accounting, and working with computer spreadsheets, databases and word processing, preferably in higher education,; knowledge of emerging ecommerce systems and online transaction processing; two years supervisory experience required.