Assistant Manager for Student Services

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Index/Position No.: 40100/ 234160

Level 6

Position Tile: Assistant Manager for Student Services

Department:Office of the Bursar, Financial Services

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS
are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Function of Position

Responsible to the Bursar for emerging e-commerce services students may choose as an option for fee payment, disbursing excess financial aid, processing ACH transactions, monitoring online credit card and electronic check transactions and settlements. Monitor bank merchant ID numbers for settlements through online processes. Support the Bill and Payment suite configuration and interface to Banner student account. Develop a procedure for Banner to follow-up on delinquent Tuition Accounts. Set up all of the delinquent accounts by running the batch delinquency process, assigning to collection agency, and assuring proper receipting of collection agency payments. Periodically age Accounts Receivable. After the end of the current semester, run a report of unpaid tuition accounts. When accounts are Closed and Returned by Collection Agency, update Banner account and Collection Agency Report. Prepare a spreadsheet of C&R Accounts and send for Write-Off approval and processing

Essential Functions

Submit ACH files to bank for electronic checks and direct deposits.

Issue student refunds form the Banner AR system and process student request for direct deposits.

Reconcile returns and input bank information for student direct deposits.

Monitor online merchant number activity for tuition, fees and other payments for Registrar, College of Medicine Admissions and College of Pharmacy.

Assist cashiers with tuition and fee payment during peak times.

Complete account collections in compliance with TBR policies.

Prepare accounts for write-off in accordance with established policies.

Clean up any accounts that were charged in error.

Send Final Notice to students to pay their unpaid balance within 30 days or will be referred to a collection agency, by running TGRAGES.

Check that the Final Notice accounts have been encumbered on SOAHOLD.

Set up any Final Notice accounts that are approved for payment arrangements and follow these accounts.

At the end of 30 days, accounts that are $100 or less place in spreadsheet and send for Write-Off Process.

Accounts that are over $100 prepare for referral to Collection Agency, using Banner processes (TGRDELI) for delinquency code assignment as defined on TTVDELI.

Utilize the Banner Collection Agency Management Referral and Reports: TGACOLC, TGICOLC and TGRCOLC.

Schedule and attend TUAPA hearing for faculty and staff payroll deduction for past due tuition accounts as needed

Balance daily accounts on Banner Student.

Train & supervise student workers in my department.

Review and clear accounts for graduating students each semester.

Maintain confidential billing and collection records.

Provide polite and courteous customer service.

Secondary Functions

Other duties as assigned.

Knowledge and Abilities

Knowledge of personal computers including word processing, databases, and spreadsheets, Banner student and accounts receivable.

Ability to communicate effectively.

Ability to exercise good judgment in evaluating situations and making decisions.

Ability to establish and maintain effective working relationship with students and employees.

Supervision Given and Received

Performs under general supervision of the Bursar. Determines own methods of performing assigned work, within established policies and guidelines. Supervises classified employees and student workers.

Minimum Qualifications

Bachelor's degree required with a minimum two years work experience in a higher education environment along with supervision experience preferred.

February 2009