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Index/Position No.:  50300/110360                                     Level 12

Position Title:  Systems Administrator

Department:  Office of Information Technology

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;

RELATIONSHIPS are built on honesty, integrity and trust;

DIVERSITY of people and thought is respected;

EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;

EFFICIENCY is achieved through wise use of human and financial resources; and

COMMITMENT to intellectual achievement is embraced.

Function of Position

This position is responsible to the Systems Support Manager for the management, monitoring and support of a server computing environment and network resources utilized by the students, faculty and staff at ETSU.  Basic responsibilities involve the design, implementation and support of a computing environment using technologies such as e-mail, network storage, and associated security.  Advanced responsibilities include the creation and/or management of computer accounts in a Windows 2003 Active Directory or Oracle 9i/10g environment through knowledge of best practices and basic programming, proactive monitoring of the server hardware infrastructure, network services and network infrastructure including routers, switches and wireless access points.  User support tasks are required during the advisement process, analytical process, and troubleshooting process and in the administration of specialized software utilized by users or departments of the University.

Essential Functions

-        Maintains resource management (management of user accounts, access to resources including but no limited to; e-mail, network storage, online collaboration systems, distribution lists).

Monitors network devices, server hardware and network resources

-        Administers Oracle databases used by Banner, Luminis, and LDI for e-procurement.

-        Coordinates and distributes software updates for Microsoft operation systems and applications.

Secondary Functions

-        Performs Administration of Windows Server 2000/2003 software and associated hardware.

-        Performs administration of Microsoft products and network services (IIS, SQL, Exchange, Project, Active Directory, FTP, DHCP, DNS, FPSE).

-        Performs administration of third party products (AppWorx, LDI for e-procurement, fsaAtlas, Reference Manager).

-        Manages, monitors and supports a server computing environment and network resources utilized by students, faculty and staff.

-        Designs, implements and supports a computing environment using technologies such as e-mail, network storage, and associated security.

-        Creates and/or maintains computer accounts in a Windows 2003 Active Directory or Oracle 9i/10g environment through knowledge of best practices and basic programming, proactive monitoring of the server hardware infrastructure, network services and network infrastructure including roughters, switches and wireless access points.

-        Provides user support tasks during the advisement process, analytical process, and troubleshooting process and in the administration of specialized software utilized by users or departments of the University.

-        Performs other related duties as assigned.

Knowledge and Abilities

-        Knowledge of Windows desktop operating systems (98, 2000, XP, Vista), Windows server operating systems (NT, 2000, 2003), Windows 2003 Active Directory, Windows security, Microsoft Exchange 2003, Microsoft SQL, Microsoft Internet Information Server, Oracle 9i and 10g databases, Oracle backup & recovery, Oracle performance tuning, Windows clustering technologies, Microsoft Software Update Services.

-        Knowledge of the Sun Solaris 9 operating system, networking technologies and design, RedHat Linux operating system, DNS, DHCP, FTP, WINS, Intranet portal software, backup and recovery strategies, storage area networks, Microsoft Project server, media streaming technologies such as Real and Windows media, TCP/IP protocol, SMTP protocol, POP protocol, IMAP protocol.

Supervision Given and Received

Performs under general supervision.  Plans and arranges own work which is directed toward an established objective.

Minimum Qualifications

Bachelor's degree in Computer Science required; Master of Science in Computer Science preferred; 2 years experience; Microsoft Certified Systems Administrator (MCSA), Oracle Certified Professional (OCP).

March 2008