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Index/Position No.:  50300/111130                                     Level 13

Position Title:  Senior Systems Administrator

Department:  Office of Information Technology

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;

RELATIONSHIPS are built on honesty, integrity and trust;

DIVERSITY of people and thought is respected;

EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;

EFFICIENCY is achieved through wise use of human and financial resources; and

COMMITMENT to intellectual achievement is embraced.

Function of Position

Responsible to the Systems Support Manager for long term planning and design of the university’s data and network and integration with campus network infrastructure and other computer systems including but not limited to Windows, Linux, Solaris, and Macintosh; overseeing day-to-day administration, maintenance, setup, configuration and troubleshooting.

Essential Functions

-           Maintains responsibility for long term planning and design of the university’s data, network and integration with campus network infrastructure and other computer systems.

-           Coordinates maintenance or developmental projects for operating systems or related software to include installations of new software or equipment, modifications, or system software fixes.

Performs capacity planning and resource allocation for all University systems.

Prepares plans for Business Continuity (Disaster Recovery).

-           Analyzes and writes specifications for possible improvements of operating system software; designs, develops or recommends new or revised systems or system utilities as necessary.

-           Analyzes and prepares documentation concerning the adaptation of complex software systems and processes to the computing equipment.

-           Coordinates with computer users to provide information about system capabilities and to recommend changes in procedures or other solutions to improved efficiency and resolve problems.

-           Revises, enhances, updates and installs vendor supplies systems software components to optimize performance of the computer system.

-           Diagnoses operating systems software/hardware failures by reviewing system logs, dumps, and other information form users or technical personnel; confers with vendors; indentifies and/or develops solutions.

-           Maintains knowledge of current and emerging systems technologies and their application to University systems.

-           Serves as primary administrator of University Administrative Email System, Document imaging and storage system (Optidoc), Banner Servers OS, Virtual Infrastructure, EMC Storage Area Network, and Blackberry enterprise server.

-           Serves as secondary back-up for all other applications that Systems Support is responsible for supporting.

Secondary Functions

-           Administers other departmental systems outside of OIT ownership (Housing, ID Services, CBAT, and COM).

Maintains User Account Administration.

Performs other related duties as assigned.

Knowledge and Abilities

-        Knowledge of Windows desktop operating systems (2000, XP, and Vista), Windows server operating systems (NT, 2000, 2003, and future versions).

-        Knowledge of Sun Solaris 9 and 10 operating systems, RedHat Linux, VMware ESX, VMware Virtual Center, Active Directory, Windows security, Microsoft Exchange 2003, 2007 and future versions, EMC storage area networks, Microsoft SQL, Microsoft Internet Information Server, Windows clustering technologies, DNS, DHCP, Document imaging.

-        Knowledge of Oracle databases, Oracle backup and recovery, Microsoft Software Update Services, backup and recovery strategies, Microsoft Project server, Windows Media Server, TCP/IP protocol, email protocols (SMTP, POP, IMAP and MAPI), understanding of Datacenter cooling and electrical power needs.

Supervision Given and Received

Performs under general supervision.  Plans and arranges own work which is directed toward an established objective.

Minimum Qualifications

Bachelor's degree in Information Systems, Computer Science, or a related field; 5 years experience in systems management in multi-user environment; MCP or MCSE license, training in Microsoft Windows Administration and Sun Solaris Administration, Microsoft Exchange system management, EMC Clariion Administration, VMware infrastructure design and administration and advance training.

March 2008