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Index/Position No.:  50300/113090                                     Level 11

Position Title:  (Senior) Analyst 3

Department:  Office of Information Technology

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;

RELATIONSHIPS are built on honesty, integrity and trust;

DIVERSITY of people and thought is respected;

EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;

EFFICIENCY is achieved through wise use of human and financial resources; and

COMMITMENT to intellectual achievement is embraced.

Function of Position

This position is responsible to the User Services Manager for the majority of all new PC setups within an assigned campus zone of responsibility.  The position provides desktop support for multiple operating systems and applications; configures computers for network access; provides technical advice and guidance to user wishing to purchase new equipment and software; and provides support to two (2) Specialists that cover specialized campus zones.  This position is responsible for overseeing the installation and desktop configuration for use of all Imagistics multifunction copiers.  The (Senior) Analyst 3 plays a vital role in the yearly disbursement of new PCs.

Essential Functions

-        Responds to helpdesk tickets (PC support).

-        Provides support to Specialists.

-        Gives Imagistics support.

Secondary Functions

-        Works on special projects.

Performs other related duties as assigned.

Knowledge and Abilities

-        Knowledge of Microsoft operating systems and applications.

-        Ability to troubleshoot and facilitate solutions in a creative manner.

-        Ability to problem-solve.

-        Ability to communicate complex computer problems to users in an understandable manner.

Supervision Given and Received

Performs under general supervision.  Plans and arranges own work which is directed toward an established objective. 

Minimum Qualifications

Bachelor's degree in Computer Science or related field; 3-5 years experience.

June 2007