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Index/Position No.:                             50300/240370                                     Level 10

Position Title:                                      Network Technician

Department:                                        Office of Information Technology

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;

RELATIONSHIPS are built on honesty, integrity and trust;

DIVERSITY of people and thought is respected;

EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;

EFFICIENCY is achieved through wise use of human and financial resources; and

COMMITMENT to intellectual achievement is embraced.

Function of Position

Provide network connectivity for: 100+ Buildings, 17 remote sites, 10+ medical facilities.  Manage 170 communications rooms, 589 network devices (switches, routers, access points), and 12,500 network drops.  Provide and manage network services through specialized devices including: Firewall, VPN concentrator, traffic filtering devices, VoIP Call Manager, VoIP Gateway, wireless networking, Wireless Lan Service Module (WLSM & WLSE), management and monitoring devices, etc.  Coordinate network support staff with the installation and maintenance of the network.  Maintain network request and needs including; IOS updates, device configuration, moves, adds, changes, repairs, upgrades, troubleshooting, etc.  Maintain network related databases including DHCP, DNS, network subnets, etc.  Assist Senior Network Technician with network design.

Essential Functions

-        Coordinates installation and maintenance of the network.

-        Accommodates network requests; moves, adds, changes, upgrades, repairs, etc.

-        Provides network services (firewall, VPN, VOIP, QoS, DHCP, DNS, etc).

-        Maintains network equipment IOS software and configuration.

-        Troubleshoots problems and enhances performance (on call every third week).

-        Assists Senior Network Technician with network design needs.

-        Provides on-call service as required.

Secondary Functions

-        Maintains inventory and documentation.

-        Interfaces with contractors.

-       Performs other related duties as assigned.

Knowledge and Abilities

-        Ability to communicate network tasks and coordinate network support staff and contractors to accomplish network projects.

-        Knowledge of internetworking, routing and switching protocols, vlans, VoIP, QoS, VPN, wireless networking, general security requirements, management protocols, etc. 

-        Ability to upgrade, configure and troubleshoot network devices including routers, switches, firewalls, etc.

-        Knowledge of network infrastructure including: structured cabling (EIA/TIA), environmental conditioning, power requirements, etc.

Supervision Given and Received

Performs under general supervision.  Plans and arranges own work which is directed toward an established objective.  Provides indirect supervision of network support staff.

Minimum Qualifications

Bachelor's degree in Computer Science, Technology or other related degree; one year experience required, five years experience with network related technicial support and maintenance in large mission critical networks preferred; Cisco Certified Network Associate (CCNA) preferred.