Account/Position No.: 50782/510220                             Level 3

Position Title: Manager of Student Apartments

Department: Housing and Residence Life

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Responsible to the Associate Director of Housing for providing site coverage and supervision of staff and students; overseeing the management of the day-to-day operations for Buccaneer Ridge and Village apartment complexes; staffing, administration and programming; group advising; student behavior; university and community relations; guest housing; facilities maintenance; enforcing university and housing policies and procedures; facilitating an environment within the apartment complexes that contributes to the education of students by providing safe, clean and attractive facilities that lead to the overall positive and healthy development of residents; and performing other related duties as assigned.

- Assists with recruitment, selection, training, supervision and evaluation of all apartment complex staff.

- Schedules staff to ensure adequate coverage.

- Prepares time sheets for staff.

- Provides on-call (beeper) status 24 hours a day, seven days a week.

- Ensures apartment safety and security, i.e., key inventory, monthly fire, health and safety inspections, staff coverage, patrols, security gate and camera, etc.

- Inspects, inventories and makes recommendations regarding facilities and furnishings.

- Attends to emergencies/crisis situations such as power outages, fires, bomb threats, maintenance, etc.

- Coordinates all maintenance of the facilities with the Assistant Director for Facilities and works with maintenance and grounds personnel assigned to the complex, Physical Plant, outside vendors and contractors.

- Coordinates all maintenance requests from residents.

- Reviews duty logs, incident reports, file reports, etc., and forwards to appropriate office.

- Provides personal, academic and social counseling to residents and makes appropriate referrals.

- Inspects units on a regular basis for maintenance problems including cleanliness.

- Enforces all university and housing policies and maintains accurate and timely reports and records.

- Oversees operation of the clubhouse; ensures clubhouse is open and staffed on a regular schedule approved by the housing office.

- Ensures monthly and semi-monthly reports are timely and accurate.

- Attends all RD and housing staff meetings.

- Plans and/or coordinates programming for apartment complexes with Assistant Director for Residence Life.

- Performs regular safety and security inspections.

- Checks residents in and out of units and maintains occupancy reports.

- Oversees turnaround of empty units.

- Regulates entrance gate.

- Performs conflict mediation between residents, staff and others.

- Organizes and advises student apartment associations.

- Consults with parents regarding resident concerns and problems.

- Prepares and maintains guest apartments.

- Assists in hiring and training of staff.

- Represents the housing office on various committees, special projects and workshops as appropriate.

- Assists with special campus and housing office event programming; assists with identifying programming needs of residents.

- Attends/transports students to state, regional and national housing conferences.

- Assists with development of residence life programs, services, policies, judicial matters, etc.

- Assists in the coordination and presentation of programs in alcohol, anger management, conflict resolution, community living, civility, etc.

- Assists in establishing policies, procedures and strategies for risk management.

- Performs other related duties as assigned.

- Knowledge of housing and university policies and procedures.

- Knowledge of crisis intervention procedures.

- Knowledge of human relations, counseling, community development.

- Knowledge of maintenance policies and procedures.

- Knowledge of computers.

- Ability to manage multiple tasks simultaneously.

- Ability to effectively counsel residents.

- Ability to facilitate programming activities and services related to community, academic and personal development.

- Ability to respond to emergency situations.

- Ability to work independently.

- Ability to work with Physical Plant, contractors and vendor personnel.

Performs under general supervision. Determines own methods of performing assigned work.

Bachelor's degree required, master's degree preferred, in college student personnel, higher education administration or related field; three to five years experience in residence hall management; must be able to live in the apartment complex.