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Index/Position No.:                             25500/213220

Position Title:                                      Vice Provost for Enrollment Services

Department:                                        Academic Affairs

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values.  An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;

RELATIONSHIPS are built on honesty, integrity and trust;

DIVERSITY of people and thought is respected;

EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;

EFFICIENCY is achieved through wise use of human and financial resources; and

COMMITMENT to intellectual achievement is embraced.

Function of Position

Reporting to the Provost and Vice President for Academic Affairs, the Vice Provost for Enrollment Services supervises all unit heads of enrollment services offices including admissions, financial aid, registrar, transfer articulation, university advisement and undergraduate student advisement.  In addition, the Vice Provost directs the planning, programming, and awarding of student financial support to academically talented students by the scholarship office.  Such awards include Public Performance Scholarships, Academic Performance Scholarships (APS), EdScholar, and merit scholarships from gifts and endowments except those belonging to departments and colleges.

Essential Functions

-        Provides leadership with respect to enrollment services and enrollment related issues through participation on University Planning Committee.

-        Provides leadership in assuring that staff and offices reporting to the Vice Provost participate fully in QEP committees and initiatives, model positive and effective client services, and direct and re-direct resources and personnel to address changing enrollment profiles and recruitment opportunities.

-        Provides leadership in the university pursuit and development of effective marketing, student recruitment, and a positive web presence that is in its features and appearance both useful and attractive to prospective students, their parents or employers, and the general public.

-        Pursues strategies and documents (with the scholarship office) that use of non need based scholarship resources is coordinated and used effectively for strategic and recruitment purposes.

-        Provides leadership in developing strategies and responding to mandates (e.g., TBR) concerning changes in student admission and retention requirements.

-        Pursues strategies and activities in support of the institution’s Performance Funding and TBR Strategic Planning processes.

-        Provides visible commitment to surveying students and prospective students as well as to employing other assessment strategies in order to determine client satisfaction with enrollment service functions.

-        Provides leadership in pursuing initiatives aimed at enhancing diversity in the student body.

-        Provides support for the implementation and operation of integrated student information systems.

-        Coordinates with colleges and with the university's advisement functions and offices in order to facilitate enrollment and retention plans (as well as assessment of their pursuit and effectiveness), programs or services, and other initiatives.

-        Assumes major staff responsibility for the projecting of future enrollment trends, expectations, and for the defining and pursuit of realistic strategies for meeting those expectations.

-        Coordinates planning and delivery of enrollment services with graduate admissions, extended campus and cohort activity, and (in collaboration with Continuing Studies) with initiatives aimed at early or dual enrollment programming that is consistent with a national P-16 agenda and that is demonstrably aggressive.

-        Assumes responsibility for budgetary oversight for the offices of admissions, financial aid, registrar, and transfer articulation, scholarship, university advisement and marketing.

-        Provides leadership for the areas of undergraduate student advisement and the university advisement center (advisement for students who are undeclared, taking developmental studies program courses and selected at-risk populations). 

-        Assists the Director of University Advisement with decisions related to student concerns, grade appeals, academic record decisions, etc.

-        Supervises (via the scholarship office and others as may be appropriate) development of policies, procedures, protocols, and planning that represent effective management of the Tennessee Lottery Scholars program resources.

-        Coordinates action and reporting supportive of participation by Academic Affairs in NETRAN (Northeast Tennessee Regional Academic Node).

Secondary Functions

-        Performs other related duties as assigned.

Knowledge and Abilities

-        Knowledge of academic policies and curriculum issues, ability to analyze curricular issues, exercise sound judgment, and evaluate programs.

-        Ability to develop and implement policies effectively.

-        Ability to prepare and present reports effectively.

-        Knowledge of accreditation and of State policies that impact curricular development.

-        Knowledge of good human relations skills and practices that relate to supervising professional personnel. 

Supervision Given and Received

Initiates broad programs under general direction, working from policies and general objectives.  Supervises administrative heads of Admissions, Financial Aid, Registrar, Transfer Articulation, Scholarship Office, University Advisement, Undergraduate Student Advisement and the Marketing Coordinator.

Minimum Qualifications

Minimum qualifications include:  master's degree required, but doctorate preferred; five years of experience in a higher-education enrollment services or related area with preference given to applicants with such experience at a four year institution; a proven record of leadership with strong interpersonal skills; demonstrated experience working with faculty and students, and a knowledge of integrated student information systems, preference will be given to applicants with working knowledge of Banner. 

October 2008