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Office of Human Resources

East Tennessee State University

Title Code: 4015 

Occ. Group: 132.831

Account Clerk 2

Skill Level: 5

FLSA Status: Non-exempt

IPEDS: 410

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Performs non-routine accounts receivable, research, reconciliation, auditing and related accounting functions in support of the department. Provide assistance to internal and external customers to resolve financial inquiries and non-routine business problems.

Characteristic Duties and Responsibilities

Respond to customer and vendor requests for information. Research non-routine account information and resolve or report results to management

Advise and counsel customers and vendors on University policies and procedures

Research, reconcile and balance routine and non-routine financial records with accounting reports and related financial information. Correct records as necessary

Research account delinquencies; develop and distribute collections correspondence or telephone as necessary

Code invoices for charges to appropriate department(s) and account(s) in the general ledger, submits invoices for management approval and payment

Maintain departmental requests and receipts for purchases not requiring a purchase order

Determines and completes reimbursement procedures for cash reimbursement, meal reimbursement or travel claims according to established protocol

Generates and distribute invoices or refunds based on information received from department systems and staff for services to department internal or external customers via University on-line systems

Verify payments received with invoice and account information by referencing on line systems and reports; ensure payments are correctly posted on University systems, correct as necessary

May monitor department payroll records

Supplemental Functions

All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation

These functions may vary by institution

Incumbents may provide backup to various functions within the unit

May perform related accounting/clerical tasks as assigned

Direction Received

Employees work under general supervision.  Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.

Direction Given

May oversee, direct or check work of student workers, temporary employees and or lower level clerical employees

Job Specifications

High School diploma or GED and one year progressively responsible accounting and or general office experience required.  Strong customer service skills required.

Knowledge, Skills, Abilities and Worker Characteristics

Knowledge of advanced bookkeeping procedures and principles

10 key calculator

Advanced mathematical abilities, compute rate, ratio and percent

Proficiency with computerized accounting systems and software programs i.e., Word, Excel, HRS, FRS, SIS, etc.

Effective customer service skills

Ability to multi-task, with attention to detail and accuracy.

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.

Date                Skill         Evaluation
5/2004               5          513021222 

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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