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Office of Human Resources

East Tennessee State University

Computer Laboratory Technician

Title Code: 5030 

Occ. Group: 

Computer Laboratory Technician

Skill Level: 10

FLSA Status: Non-exempt

IPEDS: 510

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Job Purpose

Work performed in repairing, maintaining, and/or installing computer equipment.

Characteristic Duties and Responsibilities

Installs, repairs and maintains microcomputers and peripheral equipment

Installs, repairs and maintains video display terminals, various printers, remote batch terminals, disk drives, etc.

Installs and maintains other electronic and electro-mechanical equipment

Reads diagrams, schematics, blueprints, and technical manuals for repair and  diagnostic information

Checks and tests equipment on contracted maintenance, identifies maintenance needs, and communicates with contractors

Installs new cabling or interconnecting systems and assists with resolving routine data communication problems

May perform electronic and electro-mechanical installation and repairs

Keeps inventory of supplies and parts

Performs preventive maintenance on tools and diagnostic/test equipment

Assists with planning for design, installation and maintenance of new systems

Supplemental Functions

All incumbents are expected to perform these functions except for those qualifying under the Americans with Disabilities Act for a reasonable accommodation.

These functions may vary by institution. 

Incumbents may provide backup to various functions within the unit.

Performs other duties as assigned.

Direction Received

Employees work under general supervision.  Advice and guidance are available from the supervisor as needed for complex issues or exceptions to policy.

Direction Given

N/A

Job Specifications

High school diploma or GED plus two years training in basic electronics or computer maintenance; with a minimum of three years experience in computer repair/maintenance; equivalent training and/or experience will be considered.

Knowledge, Skills, Abilities and Worker Characteristics

Knowledge of IBM-compatible microcomputers

Knowledge of RS-232, 10Base2 and 10Base T cabling requirements

Ability to diagnose, repair, maintain and install computer equipment

Ability to communicate with contractors

Knowledge of electronic principles and procedures

Knowledge of electronic theory and application

Working Conditions/Physical Demands/Special Conditions

Specific working conditions, physical demands and special conditions relative to this position are on file in the Office of Human Resources for your information.

Date                 Skill            Evaluation
5/2004               10            734033333

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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