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Title Code: 7165
Expectations for All Employees
East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:
PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.
Employees in this class are under general supervision. Work performed in training to become a certified dispatcher. Employee will work under the supervision of a higher level employee until fully trained and certified in the position.
Characteristic Duties and Responsibilities
Answers incoming calls, dispatches all complaints, requests and emergencies to field officers.
Operates a personal computer.
Learns procedures for receiving, recording and dispatching calls for assistance, emergency and non-emergency, by means of telecommunications and radio in accordance with State and Federal Communication Commission rules and regulations and Campus Security.
Monitors the Emergency Management Systems alert notification.
Provides general information to visitors coming on campus.
Issues parking decals.
Processes and maintains traffic citations and records.
Initializes and maintains departmental work orders.
Keeps records and makes reports.
Performs other work as assigned.
Required Knowledge and Abilities
Knowledge of the operation of a short wave radio and receiving equipment.
Knowledge of the geographic area of campus.
Ability to learn the rules and regulations of the Federal Communication Commission pertaining to transmitting and receiving messages by shortwave.
Ability to communicate with the public in a well modulated voice and professional manner.
Ability to respond to emergency situations and determine proper course of action.
Ability to learn and use phonetic jargon customary to emergency agents.
Ability to establish and maintain effective working relationships with the public, students and other employees.
Ability to operate a personal computer.
Applicants with these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Be a high school graduate or possess equivalency. Computer literate. May be required to work different shifts including weekends.
Successful completion of the National Communications Institutes Basic Communications Officers Course within six months of employment.
Applicant must be at least 18 years of age, a citizen of the United States; must pass a criminal background check; and if a prior member of the armed forces, must have an honorable or medical discharge from any of the armed forces of the United States. TCA 7-86-201 requires taking and passing a medical physical, and a mental evaluation in accordance with the American Psychiatric Association.
Date Skill Eval
06/01/99 3 411021222
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.