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Office of Human Resources

East Tennessee State University

Title Code: 4620 

Occ. Group: 521.939 

Veterans Affairs Coordinator

Expectations for All Employees

East Tennessee State University pursues its mission based upon core values. An employee's job performance must support and exhibit the university's core values:

PEOPLE come first, are treated with dignity and respect, and are encouraged to achieve their full potential;
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY
of people and thought is respected;
EXCELLENCE
is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY
is achieved through wise use of human and financial resources; and COMMITMENT to intellectual achievement is embraced.

Definition      

Employees in this class are under general supervision. Work performed in coordinating the institution's Veterans Affairs program by working with students and maintaining proper records and performing related work as required. 

Characteristic Duties and Responsibilities

Counsels veterans on educational and other benefits to which they may be entitled.

Explains the programs offered through the school by the Veteran's Administration and what is required to become and remain eligible.

Maintains files on each veteran at the institution who receives benefits.

Audits veterans records regularly to assure compliance with Veterans Administration rules and regulations.

Assists veterans is applying for Veterans Administration loans and work/study programs.

Preparing and submitting various reports to the proper federal agency.

Performs various office tasks such as ordering and stocking forms.

Performs other work as assigned. 

Required Knowledge and Abilities

Knowledge of federal and organizational laws, rules, and regulations as they apply to veterans benefits at the institution.

Knowledge of accepted interviewing techniques.

Knowledge of business English and arithmetic.

Ability to explain benefits.

Ability to formulate reports.

Ability to evaluate situations and make decisions.

Ability to establish and maintain an effective working relationship with students, the public and other employees. 

Recommended Qualifications

Applicants possessing these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Graduation from an accredited four year college or university with a degree in business administration or a related field. 

Date         Skill         Eval           
10/1/80        6     613021232

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position.

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