Listed below are the employees previously featured through the Employee Recognition
Program. Visit the Featured Employee website for more information.
“The profile of the faculty at ETSU is greatly enhanced by the teaching provided by
adjunct faculty—many of whom have served the University well for many years. Whether
it is in providing needed instruction in sections of large course offerings or whether
it is by filling gaps by providing particular academic expertise that complements
our curricula, adjunct faculty fill a vital role at ETSU and at any university. The
education of our students is enriched by the roles those adjunct faculty play.”
Bert C. Bach - Provost & Vice President for Academic Affairs
“Adjunct faculty members play an important role in the life of universities. Adjunct
faculty members bring perspectives and experiences that can be very different than
those of tenured and tenure track faculty. Teaching is the focus of adjunct faculty
members and students benefit from having instructors with that focus. Adjunct faculty
help provide a balance between theory and practice in courses they teach. ETSU is
richer for the service of our adjunct faculty members.”
Virginia Foley - Faculty Senate President,
Associate Professor, Educational Leadership & Policy Analysis
It is indeed an honor and a privilege to nominate a really hard-working (and unsung)
team for ETSU’s Employee Recognition Program. Advancement Services, within University
Advancement, is chiefly responsible for data and technology. This close-knit team
of six professionals maintains all alumni and donor biographical records, processes
all gifts, provides receipts (over 15,000 in 2016-17), maintains gift/pledge account
records for over 90,000 alumni, performs research and analysis, develops reports for
internal and external constituents, and performs prospect research and management
for all assigned fundraisers.
They do their work in the background, but their efforts make up the backbone of our
organization. Without good data and people with the expertise to accumulate, deploy,
and analyze it, our mission would be impossible. Advancement Services is truly the
“hub” at the center of our work cycle, collecting data from all facets of our organization
and consistently returning high-quality deliverables.
This is merely “what” they do. Now, let me tell you “how” they do it, which is extraordinary.
Each of these people –Beth Wiley, Asst VP; Donald Harvill, Technology Manager; Cody
Greene, Prospect Researcher; Nicole Dowell, Technology Coordinator; and Sherri Harvey,
Gifts Processor – perform their duties with a high level of grace, good humor, and
professionalism. Theirs is a world of deadlines and timelines and they are always
on-target in the face of great pressure. We know we can, and we do, count on them
to accomplish the impossible on almost a daily basis.
The office that serves as home to Advancement Services is actually a re-purposed vault.
This is suitable, because I believe this team and the people who comprise it are this
organization’s most precious resources, wholly worthy of safeguarding. Please join
me in recognizing them and thanking them for their exceptional efforts!
Constance Alexander has been employed in the Office of the Dean in the College of
Arts & Sciences for 24 years, working with five different deans. She has provided
a level of continuity and she has knowledge of the history of the college that is
invaluable. As Office Coordinator, Constance handles all financial matters for the
college and she keeps track of literally hundreds of accounts across our departments
and centers. She provides guidance for office staff across the many and diverse units
within the college, and is a wonderful resource for those who are new to ETSU. In
addition to her day-to-day activities, Constance has served on the Staff Senate and
on various committees. She takes very seriously her responsibility to be a good steward
of the college's resources but is always able to do so with a smile and the all-important
sense of humor.
Mary “Murry” Andrews has been employed with ETSU since December of 2000. Murry’s job
performance goes above and beyond the call of duty as she goes the “extra mile” to
assist students. She provides Financial Aid Awareness throughout our campus, local
high schools, and city. Murry diligently notifies students and parents about the importance
of “Applying Early” for Financial Aid and scholarships. She also seeks departmental
and community involvement in the application process. Due to Murry’s hard work, ETSU
was awarded special recognition from the National Association of Student Financial
Aid Administrators for Creating Financial Aid Awareness in East Tennessee. Murry is
also providing workshops at state conferences to assist other colleges in developing
a Financial Aid Awareness Program. The Office of Financial Aid and the students at
ETSU are very fortunate to have such a dedicated counselor in our midst.
Tami Baker is one of the most helpful and resourceful colleagues I have encountered
at ETSU. She has the most positive attitude no matter how daunting the task. For example,
I have repeatedly brought video footage to Ms. Baker to transfer beyond my camera
and onto my hard drive. I know that this task has been a tedious assignment, but she
has always remained positive even after hours and hours of transferring the footage.
Ms. Baker takes pride in assisting others in the Educational Technology Resource Center.
Students and faculty repeatedly comment about the supportive way Ms. Baker assists
them with their technological needs. Ms. Baker always makes time for assisting others
and she always assists with a smile. I can think of no one more worthy than Tami Baker
to received employee recognition.
Michele Banner is an Advisor in the Clemmer College of Education and she is amazing!
She works closely with students in the college and they are able to reach goals through
her guidance. She is respectful, caring, and invites the opportunity to really get
to know the advisees with whom she works. She also works closely with 2-year colleges
in the area on articulation. She travels regularly to 2-year colleges to advise students
on those campuses who are interested in matriculating at ETSU. She is such a wonderful
ambassador for our campus. Michele is also an individual who is interested in making
the environment in which she works a healthy environment for colleagues. She brings
her respect, compassion, and caring to colleagues as well as helps to keep the Clemmer
College of Education a place that is inviting and enhancing rather than oppressive.
She is a very strong and positive presence in the college and throughout the University.
Her skills are outstanding and they make a huge difference and an equal difference
is made through what she gives of herself – her heart and her soul. Thank you, Michele,
for being with us here at ETSU!
Pat Barnett, Registrar Lead Worker, always has a smile on her face and a kind word
for students, faculty and staff. No matter how busy she is or how over-multi-tasked
she is, Pat makes everyone feel as if they are her first priority. In person, on the
phone, and via email, Pat is a joy. She is one of those people at ETSU who can be
identified by first name only. Students will say, “I talked to Pat, and she helped
me.” Staff will say, “I don’t know what the procedure is, I’d better call Pat.” Faculty
will say, “I’d better go ask Pat about that deadline.” Everyone knows who Pat is!
When people need help, she gives it. Pat is someone whose word you can believe, all
the time, every time. Thank you, Pat, for being with us at ETSU!
Lisa Bell is a Counselor in the Office of Financial Aid. She works very closely with
our diverse student population to assist them with funds for college here at ETSU.
She is sought out as a Counselor to assist minority students with referrals from Stephanie
Murphy, Advisor, and Mary Jordan, Special Assistant to the President, because they
know of her years of knowledge in the financial aid field and her talent for finding
extra funds when available. She has a talent of helping students understand the rules
and regulations as set forth by the federal government. If they apply too late for
funds, she works with them to teach them the importance of applying much earlier the
next year. She attends countless outside programs and workshops for minority students
where she is a presenter and encourages these students and families to attend ETSU.
Many of these programs are beyond office hours taking place during her weekend family
time. She works closely with offices on campus to assist them with their own diversity
of students. Lisa designed and maintains the website for the financial aid office.
This entails constant updates due to changes in federal regulations and the cycle
of activities within the office. She is very diligent in making sure that correct
information is reported in a timely and on-going manner to promote awareness of financial
aid matters. Even while being a busy wife and mother of two small children, Lisa is
now working on her MALS degree. She works hard for our students and our university
to encourage diversity and is truly an outspoken advocate in the effort to combat
bigotry, discrimination and oppression. Thank you, Lisa, for being with us here at
Hannah Benfield-Rhoades, Jessica Winkle, Andrew Howell
I would like to nominate Hannah Rhoades, Jessica Winkle and Drew Howell for their
tireless commitment and outstanding support and service. Hannah, Jessica and Drew
all work for the Registrar’s Office helping with building courses registering students
for classes, training executive aides on Banner, etc. They always send out reminders
and helpful information to make our jobs so much easier. No matter how busy they are,
they always have a smile and time to help. Hannah and her team will go the extra mile
even when they are swamped. At the start of the new semester when they were backlogged
with requests, Hannah took the time to help me sort out a problem with a student and
assisted the student with registering for her classes. No matter who answers the phone,
Hannah, Jessica or Drew, each one represents their department with outstanding customer
service and makes working with them an enjoyable experience. Most of their work is
time consuming and they are diligent with every aspect. Each one deserves to be recognized
for all they do.
Beverly exemplifies the true spirit of an ETSU employee. She has a positive attitude
and a smile on her face everyday. Working in a high demand area like the Bursar’s
Office requires an extraordinary amount of patience and Beverly truly has this trait.
She is always kind to whomever she comes in contact with, whether it be a student,
parent or a co-worker. She is so easy to work with and everybody enjoys being around
her and just stopping by to say “Hi.” Handling student’s accounts can be a stressful
job but Beverly always finds a way to finish the day with a smile on her face. Students
often mention how great “Ms. Beverly” is and how much they love working with her.
The Bursar’s Office and ETSU are very lucky to have such a valuable employee.
Brian Bennett is an Analyst III in the OIT department. The University-wide priority
of Banner implementation and integration as our campus-wide ERP system created an
outstanding opportunity for all ETSU employees to roll up their sleeves and help the
cause. One of the biggest assets ETSU has had during this migration and implementation
period was and is Brian Bennett. His BS and MS background in Computer Science, paired
with an approachable and likable personality made him a perfect fit for one of the
first business segments to migrate – Human Resources. Brian was an integral part of
the HR conversion and migration team in that he hand-held much of the data conversion
and project goal responsibilities, even as a junior member of the project migration
team. You can ask anyone involved with the Banner implementation and they will sing
the praises of Brian Bennett. As a Programmer Analyst III, Brian can be given a project
or task with a minimal set of direction and be relied on to complete the task to the
satisfaction of all stakeholders involved. His professional guidance of ETSU Analyst
II's and personal involvement with the Banner migration project has settled many a
frayed nerve because of his obvious devotion and dedication to ETSU and his responsibilities.
Thank you, Brian, for being with us here at ETSU !
Shella Bennett has been employed in the School of Graduate Studies since August of
2006, and every day since then she has distinguished herself for her professionalism,
dedication to the unit, and conscientious performance of her job. Actually, I should
say jobs, as Shella has a hyphenated title; Program Specialist-Data Analyst, and she
performs the work of an application processor, a graduation analyst, a report writer,
a data analysis guru, and all-around good person with a smile. Shella is also pursuing
a doctoral degree in Education Leadership, and taught ETSU 1000 in the evenings of
Fall 2010. The School of Graduate Studies would not function nearly as wells as we
do without the graciousness and dedication of Ms. Shella Bennett.
As our executive aide for Cross Disciplinary Studies in the School of Continuing Studies
and Academic Outreach, Linda Bishop is often our first contact with students. She
helps every person who calls. Her concern for helping students is outstanding. She
connects students with our department and helps them find any other information they
need. Linda is always welcoming, patient, and helpful. As ETSU's first point of contact
for many adult students, she provides a positive image and a good impression of our
university. Handling scheduling and student workers for our department is a full time
job, but Linda is also truly concerned with our welfare and our students' welfare
as well. She enthusiastically supports all of our endeavors. She not only keeps the
office organized and running smoothly, but also contributes greatly to the schools
morale. She is a big part of the team that helps students overcome the challenges
of taking classes and ensures that then continue through to graduation. Having a steady
friend available by phone is a help and a comfort to students and staff alike.
Kim Blevins has worked for ETSU for over 25 years in the College of Medicine , College
of Nursing and currently in Academic Affairs. She takes ETSU Pride in her work and
is a very dedicated employee of the University. She is one of the kindest, most generous
and caring individuals you will ever meet. As a cancer survivor, she does a great
deal to help find a cure. Kim works with the American Cancer Society Relay for Life
and participates in the annual walk in the Dome as one of the “ETSU Survivors” team.
She speaks to medical students about her battle and recovery from breast cancer and
what they can do to assist patients with their fears and treatment after a devastating
diagnosis. Kim is also a member of the local American Heart Association Board and
has for 13 years worked as a team member on the annual American Heart Gala fundraiser.
Kim is an active member of Fairview United Methodist Church in Jonesborough. She is
also an active community member for the historic “Tree Streets” district. She is a
member of the Southside Neighborhood Organization and currently is working with a
zoning task force to advocate responsible development of Walnut Street that benefits
business owners while at the same time preserving the value and quality of life in
the historic neighborhood. Kim works tirelessly for ETSU and many worthwhile causes,
both civic and humanitarian. Thank you, Kim, for being with us here at ETSU !
Valerie came to ETSU with a wealth of administration support expertise and puts it
to work every day for Surgery and QCOM. Each year Valerie single-handedly organizes
the details of a month-long Medical Horizon’s program, now in its sixth year. Valerie’s
work begins months before the program starts as –over 120 student applications are
received. Valerie reviews each one of them, extracting key information for the selection
committee review. Valerie then matches the physicians with each of the students for
their “shadowing” experience. The program is completed with Valerie monitoring the
completion of evaluations by the physicians and the students. Every task Valerie touches
is done with this degree of detail and professionalism. Valerie has a wonderful outlook
on life and brings this to the workplace, positively affecting everyone in/out of
JoAnne Boyd is an Executive Aide in Social Work. She was the recipient of the Social
Work Faculty Award for Outstanding Student of the Year for 1999 to 2000. She received
the ETSU Distinguished Staff Award in Recognition of Outstanding Service and Dedication
to the University in 2004. In addition to her duties as the Executive Aide for the
department’s bachelor program, she is the Executive Secretary for the Phi Alpha National
Honor Society. As a result of her consistent efforts to rebuild this critical national
organization, membership has skyrocketed. Phil Alpha has grown from 70 chapters to
368 chapters in four years. JoAnne represented ETSU and Phi Alpha at a national conference
in Atlanta and subsequently earned the organization the title of “honor society of
choice” on national social work web pages. She has been trained as a peer counselor
and has created an ETSU “safe zone” in her office. Her community efforts have benefited
agencies while strengthening the ties between the university and the local community.
For several years she has helped to raise tons of food and collected clothing for
area agencies that serve the homeless population. At her own initiative, she collected
cell phones for the Compassion Connection, which will benefit the children’s grief
group by allowing them to sell phones to the police, who will then donate the phones
to victims of domestic violence. JoAnne also wrote a proposal to the university that
allowed computers to be given to agencies in need, agencies who could not otherwise
afford the technology their employees needed to complete their jobs. We informally
and fondly referred to this worthy endeavor as a “liberate the computers” initiative.
JoAnne has been an active member of President’s Pride for the past 8 years. Recently,
she was invited to serve on the Cultural Diversity training team. She is the treasurer
for the HIV network, and is a facilitator of group therapy for individuals and families
with the HIV Aids Virus, and meets twice monthly with POZ, which is a support group
for those infected with the virus. JoAnne is a social activist and is an active participant
in her commitment to ETSU and the mission it advances. A Social Work student was diagnosed
with cancer, and while going through Chemotherapy, was in great financial need. JoAnne
collected the necessary money to enable her to have her car repaired, and contacted
agencies to have her electricity and rent paid. Another staff member of the university
was losing her child to cancer, and JoAnne helped raise money to allow her to survive,
when her annual and sick leave ran out, and provided her with a burial plot. While
excelling at her job, and her many volunteer activities, she has also managed to earn
her Masters degree in Social Work. She is in her last semester, and hopes to be hooded
this year. We are thankful every day that we come to work and start the day with a
person who is so caring and good hearted and always smiling. Thank you, JoAnne, for
being with us here at ETSU!
The Department of Communication’s Executive Aide, Judy Branson, is a remarkable person.
Judy meets her responsibilities with grace, energy, and humor. Last year Judy Branson
performed above and beyond the call of duty, coming in early and leaving late five
days a week - and then coming in on Saturdays to finish up the mountain of work -
all the while smiling and presenting a pleasant first impression to all who came into
the departmental office. AND THEN TBR CHANGED CORE requirements. To cover the new
CORE requirement, the department had to add faculty. It grew by SEVEN new faculty
and 40% more student credit hours . . . with the same number of administrative support
personnel. Judy continued to smile, continued to come in early and leave late; but
most importantly, she continued to get the job done. Judy was also instrumental in
an assistant professor’s decision to accept a position at ETSU. While the assistant
professor was considering an offer at ETSU, Judy coordinated her visit to the campus,
arranging accommodations, travel plans, and reimbursements in a timely manner. After
the assistant professor was hired, Judy assisted in her transition to ETSU by coordinating
a house-hunt, overseeing the purchasing of necessary supplies and equipment, and Judy
was ready with all the information necessary for the assistant professor to meet her
own obligations. The assistant professor readily states that one of the reasons she
accepted her position at ETSU was because she knew Judy was here. Judy continually
demonstrates her ability to bring a diverse department closer together. For example,
while meeting her daily responsibilities, she -- amazingly -- never forgets a birthday,
wedding, or anniversary. Before a special occasion, she quietly collects signatures
on cards or donations for flowers. Sadly, the department has faced several tragedies,
but Judy quickly notifies all parties and then discreetly organizes the department’s
response. Efforts such as these define an organization by creating a warm environment.
Judy Branson is definitely a model for all who work for the university, and ETSU is
appreciative to have her as an employee.
ETSU Family Physicians of Kingsport staff
Front Row- Risa McClain, Beth Brennan, Amy Nelson, Kim Korchmar; Second row- Laura
Bhola, Keena Walton, Amy Murphy, Kelly Fleenor; Third Row – Sherry Miller, Jeff McAfee,
Paula Rietman; Fourth Row- Lisa Barnett, Maggie Porambo; Fifth Row- Whitney Torbett,
Cathy Baldwin, Sharon Kindle
Beth Brennan has been involved in every step of the renovation of ETSU Family Physicians
of Kingsport’s new facility. From the first set of blueprints to the massive move
to the new location, Beth devoted nights and weekends to making sure the projects
was a success. As soon as the facility was near completion, she set up a makeshift
office where she worked diligently with contractors and vendors to ensure the timely
completion of the project. During the busy time, Beth continued normal job duties
and juggled multiple tasks often talking with workers, emailing vendors and receiving
phone calls simultaneously! Even during inclement weather, Beth traveled to Kingsport
to keep everything on track for the February 24th opening. Luckily, this wasn’t Beth’s first building renovation project! In 1999,
she assisted with the planning and completion of ETSU Family Physician of Bristol’s
new facility. Beth’s knowledge and experience is valued by the Department of Family
Medicine and we are grateful for the dedication she has shown in completing this major
On February 24th, ETSU Family Physicians of Kingsport moved into a new facility after 30 years at
its former location. The Family Medicine Clinic was closed only two business days
to complete the massive move from one building to another, which required staff to
go above and beyond in order to be ready to see patients on opening day. Not to be
deterred by snow days leading up to the move, Department of Family Medicine staff
and faculty came together to do any task needed, from packing and unpacking boxes
to cleaning and placing furniture, as well as setting up and testing computers. It
was truly a team effort that everyone at ETSU Family Physicians of Kingsport can be
proud of. The staff takes great pride in the new facility and the moving process has
brought the Family Medicine “family” closer together!
Angie is the Office Coordinator for the Department of Pharmaceutical Sciences in the
College of Pharmacy. She has coordinated the hiring, arrival, and daily duties for
eight faculty members in the department. This was complicated from the start, since
we all arrived on the same day. To fulfill her unique startup position, she has listened
to seminars, processed reimbursements large and small, coordinated moving vans and
travel arrangements, and handled nearly every other type of situation that could be
imagined from this large group. Angie has always been resourceful and cheerful in
doing any of the tasks required for this department. She is a constant reminder of
the best of the people of ETSU. She works in many ways, both administrative and personal,
to show the determination and effort that helps convert employees into believers in
“ETSU Pride” and the slogan “We make this place.” As a constant example of these values,
Angie honestly deserves to win a Staff Award nearly every day.
Teresa Brooks Taylor
Teresa Brooks Taylor has done a superior job with the Service-Learning Program, averaging
1,000 students in 10 to 30 hour community service placements connected to a class
each academic year. This involves support of the faculty and their course goals, knowledge
of regional community agencies and the people they serve, as well as student support
and guidance. This past year Teresa added the supervision of the America Reads tutor
program. This corps of 40 undergraduate students serving as reading tutors in the
local schools provides much needed assistance to teachers in teaching at-risk children
good reading skills. Each tutor received training in literacy education, travels to
various assigned schools and spends 30 to 40 minutes with each child. The tutors enjoy
working with her and the children receive lifelong skills in reading. We commend Teresa
for her work and success in making a difference in so many lives. Thank you, Teresa,
for being with us here at ETSU !
Queen Brown, Office Manager in the School of Graduate Studies, is deserving of recognition
in the ETSU Employee Recognition Program. Throughout the year, Queen is in charge
of processing all contracts for graduate assistants and tuition scholars. The overwhelming
majority of these contracts are submitted over the course of a handful of weeks in
late July through the end of August. In addition to the herculean task of verifying
the accuracy of over 800 contracts, each with multiple fields of entry, Queen also
is the point of contact for students, faculty, and staff on the status of this processing.
This role leads to lines of people out her office door, dozens of voicemails inquiring
about a contract, email so heavy that she is forced to post an ‘Out of Office’ to
apologize in advance for any delay in her reply. Despite these stresses and challenges,
Queen maintains a positive attitude and a smile for her co-workers; patience for nervous
students, faculty, and staff members; and an efficiency born of long practice and
an inborn compassion for others. She is a pleasure to work with and we are lucky to
have her in the School of Graduate Studies.
Deanna Bryant has been a student worker, a secretary, and now an executive aide in
the Department of English for approximately 20 years. Using her majors in Biology
and Math, she goes far beyond her job description to help the chair with budget planning
and budget management. She is efficient, exacting, and dependable in every endeavor
in the department. For one of the largest departments on campus, Deanna works on sometimes
2 semester class schedules at a time, keeps necessary records on approximately 40
part-time faculty, and helps the chair assign part-time instructors to about 100 sections
of freshman and sophomore classes. Deanna is always here, never complains about her
workload, and is currently working on her MA at ETSU in higher education counseling.
She certainly deserves recognition for her hard work, dedication, and support to 26
full-time faculty and 40+ part-time faculty! Thank you, Deanna, for being with us
here at ETSU!
It is with pleasure that I nominate Kristy Buchanan for Employee Recognition. Kristy
joined the College of Business and Technology Dean’s Office in 2009 and “hit the ground
running.” She began at a crucial time in the college and was instrumental in assisting
the college with documentation gathering and processing for our AACSB accreditation.
Kristy always has a professional and positive attitude when working with faculty,
staff and most importantly students. Whatever the issue, Kristy will always go beyond
the call of duty to put the person at ease and find a resolution. She has created
a great rapport with students and local employers as she facilitates our internship
program, which is only one of her important assignments.Kristy understands the need
for flexibility in her position. Many times, she has had to adjust her hours to accommodate
activities that occur beyond normal business hours, both on campus as well as off
campus. She is willing to lend a helping hand whenever the need arises. She is a great
ambassador for both the College of Business and Technology and East Tennessee State
Kim Bushore-Maki, a coordinator in the Counseling Center, has and continues to have
a strong impact upon students in our campus community. Her outspoken advocacy for
student survivors of sexual abuse has been most felt in her spearheading of the "Take
Back the Night" programs that have taken place for the past six years. She is never
complacent in her efforts and continues to build this program. Of particular note
is her addition to “Take Back the Night” with a 5K run/walk to collect funds for equipment
to be used by the Johnson City Medical Center emergency room when gathering physical
evidence of a sexual assault. Kim exudes warmth and strength which are two qualities
that sometimes do not go hand in hand. Students regularly say that she is one of the
most approachable campus administrators here at ETSU and that her presence in the
Counseling Center is valued by many -- students, faculty and other administrators
alike. She is especially deserving of employee recognition because she not only fulfills
the duties required of her position but is always open to speaking in classes, teaching
self-defense, consulting on course materials related to women's issues, and being
available during student crisis situations. This is all job performance above and
beyond the call of duty. Thank you, Kim, for being with us here at ETSU!
Penney Capps is an Administrative Secretary in the CSCI department. In the summer
of 2005, when Dr. Martin Barrett, the graduate coordinator, went on sabbatical, and
the assistant graduate coordinator was on vacation, Ms. Capps, who was a new hire
as of July 1, 2005, effectively ran the CSCI graduate program, with some help from
the assistant graduate coordinator by phone and e-mail. She helped in meeting and
greeting new students; preparing their paperwork for the GAship's; advising them as
to how to get settled into Johnson City; and taking a personal interest in their well-being.
She did all of this cold, without complaint, and got it right. Since the assistant
graduate coordinator's return, Ms. Capps has continued to serve as de facto assistant
graduate coordinator for our rather large graduate program, including GA scheduling
work that was previously done by Ms. Rebecca Loyd, as a way of freeing Profess or
Loyd to become undergraduate coordinator . She has also tried to boost department
m or ale in ways that I have seen no one attempt before, including keeping a bulletin
board of department (and other) news, and making a point of organizing periodic potlucks
for staff. Thank you, Penney, for being with us here at ETSU !
Darlene Carroll and
Little events that happen in our everyday environment are often taken for granted.
One such example of this is the daily housekeeping being done by our custodians here
at ETSU. In view of this, here is a copy of an email received regarding the quality
of work being done by Darlene Carroll and Theresa Hill: ‘I wanted to send you an email
in regards to housekeeping. I wanted to let you know that I think Darlene and Theresa
have done a superb job on our floor. I have never seen our lab and the bathrooms look
and smell so clean. I would appreciate it if you would let them know that we do appreciate
all of the little things that are being done.' Thanks, Darlene and Theresa. We all
appreciate you and what you do for us.
Jeanine Carroll is an Office Coordinator for the School of Continuing Studies . She
is an exemplary employee at ETSU. She is always kind, courteous, and helpful. Jeanine
is also very knowledgeable about university policies and procedures. She always does
her job with very high standards. Not only is Jeanine always available for good help
and advice, but she is also always dependable. You can count on her to see that things
get done and that they get done the right way! Jeanine puts forth a very positive
image for the School of Continuing Studies and we are lucky to have her! Thank you,
Jeanine, for being with us here at ETSU !
Kathy Carter is a Child Care Specialist in the Child Study Center . Kathy has been
the “rock” in many children's early lives. Kathy comes to work every day with a smile
and she is always there to help the children and parents and families at the Child
Study Center . Kathy is truly an extension of the family unit in that she goes the
extra mile. She attends the kids birthday parties after hours, works on holidays to
prepare the classroom f or exciting activities f or the kids and can even dance to
the Wiggles at 8 a.m. Most parents can't do that! Kathy has definitely been a major
player in helping raise children and preparing them f or school. She takes her job
seriously and she loves every child. She has made a difference in many young lives.
Thank you, Kathy, for being with us here at ETSU !
Sharon Chandler has served as an Executive Aide in the History department for over
five years. Previously, she served seventeen years in the Colleges of Nursing and
Applied Science and Technology. She is well-liked throughout the University for her
kindness and willingness to help anyone. For Rogers-Stout Hall, Sharon is the go-to
person for any assistance needed; a person who is calm, level-headed, and possesses
the highest professional standards. Sharon is admired and respected by everyone who
has had the good fortune to know her at the University. Many demands are made on an
Executive Aide, from office management ability to counselor and mentor to students,
as well as having a cool-head to handle the unexpected, which ranges from the humorous,
a mouse in the office, to a medical emergency. The bottom line is that neither the
History department nor the University could operate as effectively without Sharon,
a remarkable person who is an ideal role model for all of those who work at ETSU.
Ralph Coffman supervises the microbiology media kitchen and teaching laboratories
in the Department of Health Sciences. The College of Public and Allied Health accepts
nominations each year for an “Outstanding Staff Award” that is presented at the annual
fall college meeting. Ralph is one of the staff members who received the award. Some
of his responsibilities include preparing cultures as well as monitoring student experiments.
Ralph’s conscientious attention to detail as well as his organizational and problem
solving skills help make the microbiology lab a most pleasant experience for faculty
and students alike. Not only are his skills appreciated by the faculty and students,
but the manner in which he handles himself. He always has a smile, no matter what
the request. CPAH is proud of this year’s “Outstanding Staff”! Thank you, Ralph, for
being with us here at ETSU !
Dr. Maria Costa
"Maria was an international student herself, as she describes it, years and years
ago. In my short time in this department I have observed Maria on numerous occasions
show compassion to our international students and at the same time make sure they
were compliant with the rules of immigration. She works long hours to make sure this
department runs smoothly. Maria is an encourager of international students as well
as her staff. She allows her staff to do their jobs without micromanaging every detail.
She is understanding and empathetic to the struggles others may face. She is also
innovative and creative in her ideas to make improvements to our department and to
ETSU in general. Our office can be extremely busy but the office maintains a professional
and peaceful atmosphere because of the leadership style of Dr. Maria Costa.” ~Melissa
“I am so fortunate to be a member of the ETSU Team International. My colleagues in
IPSO are positive, hard-working, competent, funny, opinionated (LOL) and supportive
of each other at all times. I want to thank Melissa Noble for nominating me for this
recognition and everyone in IPSO for their dedication to the office and to ETSU. I
share this recognition with you.” ~Dr. Maria Costa
Laure Craddock is, very simply, the backbone of the central University Advancement
Office. You can find her on the third floor of Burgin Dossett performing one of the
most challenging high-wire acts in the office. Laure is responsible for greeting and
assisting all of our donors, staff, students, and other visitors with a smile and
a high degree of professionalism. In the midst of nearly constant interruptions, she
consistently goes out of her way to make sure everyone gets exactly what they need.
In addition to serving as an information hub for the entire office, she also provides
direct support to the Executive Director of Annual Giving and the Director of Development
for University Advancement.
Laure originally hails from Grafton, Ohio and lived in the Sarasota, Florida area
for most of her life. She attended Sarasota County Vocational-Technical Center, graduating
with a Certificate in Occupational Office Training in 1976. After spending most of
her career at Florida Power and Light Company, Laure came to ETSU Advancement in 2007.
In 2009, she earned a Certified Professional Secretary rating from the International
Association of Administrative Professionals. Laure and her husband, John, have 3 children
and 3 grandchildren, all living in the Tri-city area.
I can think of no one who better exemplifies the ETSU spirit than Laure and we appreciate
her efforts! - Pam Ritter
I would like to recognize all the Lead Workers of our Custodial Department. They lead
our team on a daily basis to maintain our campus at a level we all are proud of. Day
after day they deal with different situations but they always achieve the same outcome.
All of these individuals provide the university with the most important qualities
of an employee on a daily basis, which are pride and passion in their work. I am very
proud to work with a group of individuals that are so dedicated to their profession.
They have risen to the occasion time after time to ensure all buildings are ready
in spite of floods, snow storms or any other challenge. Each and every one of these
lead workers is an asset to our university.
Stephen Palmer - Associate Director, Custodial Services
Staff teams from the DP Culp University Center and the Campus ID Services
It is with great pride, appreciation, and heartfelt thanks that I nominate the two
staff teams from the DP Culp University Center, and the Campus ID Services for a special
Employee Recognition in appreciation for their outstanding efforts over the last year
during my extended absence as their supervisor. They have willingly ‘stepped up’ to
do whatever was necessary to insure the day to day successful operations of these
areas. They have maintained a high level of service to the campus community. New features
have been added to both operations, special projects have been completed, staff changes
have been managed, and budget cuts endured. Staffs have worked harder, taken on responsibilities
they had never had before, attended meetings which they had never gone to, made decisions
on their own without the usual consultations, and depended upon each other to get
things done. I quickly learned they were up to the task! I knew that they were the
two BEST STAFF TEAMS at ETSU! Thank you.
Department of Facilities Management
The Department of Facilities Management (DFM) encompasses a group of individuals under
the Division of Housing Facilities that is highly valued by the Department of Housing
and Residence Life (DHRL). This group is the custodial staff at ETSU who work in
various residential facilities on the main campus of the university. While there
are some newer faces to the group, most of these employees have been with the university
for decades while the entire group has 98 years of combined experience. The Housing
Facilities custodial staff is a vital component of the DFM and families. They maintain
and improve the quality of life for approximately 2,200 ETSU students who live on-campus.
They serve in nine residence halls and four apartment complexes. Not only do their
efforts comprise the regular academic year, the Housing Facilities custodial staff
also provide on-going service in the summer months for camps and conferences, lectures,
researchers, coaches and other visitors. The Housing Facility custodial staff does
a job that is hardly witnessed but is appreciated by students, parents, the DFM, the
DHRL, and the university. The DHRL is grateful for the reliable and committed work
of the custodial staff within the residence halls and apartments at ETSU.
Debbie Donaldson has served as the Human Resource Technician for the Military Science
Department for almost 30 years. A native of the area, Debbie is a proud BASA supporter
and can be seen with her family at almost every ETSU athletic event. Debbie’s role
in the program is critical in ensuring that Department of Defense pay and benefits,
to include scholarship funds, are issued in a timely manner to the Cadet/University.
Debbie handles all administrative actions required by the Army to include the management
of our Cadre professional files as well as the lengthy administrative requirements
to bring a prospect into the program as a Cadet. Based on her experience and length
of service here at ETSU, Debbie is another who has been instrumental in assisting
our newly assigned military personnel as they transition and adjust to life on a college
Day in and day out, Tom is always here, always with a smile, and always willing to
help his staff and students. He is a rather new employee and has already been promoted
due to his excellent work ethic. He has been asked to perform even more job duties
than he was hired for, and he is still performing at an above average rate. He is
a great boss to work for, very flexible and easy to talk to, and I feel he should
be recognized for doing an outstanding job.
The previous Associate Dean retired in November 2014. Between that time and my start
date of 10/15/2015, Donna was instrumental in keeping the daily operations of the
office running smoothly. This involves knowledge and application of extensive ACCME
regulations and requirements and adherence to the requirements in each of the 255
CME activities accredited through this office. Donna worked very closely with the
Interim Associate Dean (Martha Whaley) to provide daily oversight, and assisted in
researching and preparing extensive and essential required reports to the ACCME, with
highly positive results for the accreditation status of the Quillen College of Medicine.
For taking on responsibility far above and beyond the call of duty and outside the
scope of her position and achieving outstanding results over a period of 11 months,
I nominate Donna Dougherty. She is a treasure and my position here would be much more
difficult had she and Martha Whaley not performed so superlatively.” Eileen Bailey
Ms. Nicole Douglas
Ms. Nicole Douglas is such a wonderful ""find"" for the department of Human Development
and Learning, the Clemmer College of Education, and East Tennessee State University!!!
She does her 'job' of executive aide in our department in an outstanding fashion and
I would like to 'speak' about her noteworthy involvement beyond her job description.
Ms. Douglas is very interested in learning and as faculty in HDAL went through the
FTL (Faculty Technology Leadership) course (two semesters -- 6 graduate credits),
she would talk about how she would love to have that kind of experience. It was arranged
for her to enroll in the course and she served as a ""pilot"" member for staff at
ETSU. She went into a course that was exclusively faculty and did a wonderful job!
I know it took great courage for her to do this and she was an excellent addition
to that faculty cohort! Ms. Douglas also volunteered to be a diversity educator on
campus. She participated in 22 hours of diversity training so she could be a diversity
educator and she has served in that capacity over the last year -- helping to implement
the 6-hours of diversity education that is being offered to every ETSU staff and faculty
member. Ms. Douglas is an EXCELLENT employee, a compassionate and dedicated individual,
and we are very proud to have her as a colleague. Thank you, Nicole, for being with
us here at ETSU.
Lori Doyle is an outstanding employee. She has been with ETSU for 13 years and is
essentially the glue that holds the Center for Early Childhood Learning and Development
together. She knows how everything works in the department and can answer almost any
question. She knows the people to go to in order to get things completed. She is very
thorough and dependable. Her job performance is definitely above and beyond the call
of duty. Not only is she a devoted Full Time ETSU employee, but she also takes classes
in Accounting and maintains a household that includes her husband and a daughter.
She is always caring and polite. She is also very pleasant to be around and work with.
Thank you, Lori, for being with us here at ETSU! "Help! My computer is on the blink!"
Can you help me? Does this happen to you? ETSU's Help Desk professionals are available
to get you out of the jam. With employees like Stephen Church and Dustin Fawver who
are knowledgeable, professional, and friendly, the problem can be solved. Stephen
and Dustin are the kind of employees who go above and beyond the normal call of duty
to assist employees and students in need. Their patience, ability to relate, expertise,
and desire to help you fix your problems make them a step-above the norm. Thanks,
Stephen and Dustin - we CERTAINLY do appreciate you!
Chelsie Dubay performs in an exemplary manner at ATS. She has a cheerful and positive
attitude and an amazing amount of patience. She is an effective communicator and an
excellent teacher. She always seems willing to assist and make herself very available.
I am a new faculty member and let us just say that I am a person “of a certain age”
who does NOT find computers comprehensible. In addition to getting me started on D2L,
Ms. Dubay has been willing to serve as my go-to D2L reference. She equipped me so
well that I am able to do the things I need to with confidence. She spent hours over
the summer helping me develop a fairly complicated D2L rubric, which has accelerated
delivery of timely feedback to our students and standardized grading among several
graders. She has given D2L instructional sessions to the faculty and students on the
VA campus for the course that I codirect and created reference materials for their
use. Her calm, patient demeanor has given the students, other faculty and me the confidence
and the skills that we need to leverage the D2L web site. I can’t thank her enough
– Patricia Amadio
Angela has made a very positive impact on my life and career since I started at ETSU.
She is always upbeat and positive every day when she comes to work. She goes above
and beyond for her Arts and Sciences students and helps them in every way possible
with the application process. Angela actively supports many ETSU athletics, including
football and basketball. Her children also attend ETSU and she is a very proud ETSU
mom! I believe that Angela promotes a positive image of ETSU and the Graduate School
both at work and outside of the office. She is an asset to our department, the school,
and the community. -Sierra Maxwell
Patricia Elledge represents all the best qualities in a person to work with. She is
warm, kind, friendly, understanding, caring and thoughtful. As the primary secretary
for Tennessee’s Early Intervention System, Center for Early Childhood, Patricia is
the first person most of the callers hear on the phone or meet as they enter the building.
We are a program for infants and toddlers with special needs and their families. Often
family members must take a difficult, emotional call to refer their child to us for
services and they are always greeted with care, compassion and excellent information.
In addition, Patricia is super organized: she handles all of the referrals, keeps
up with the comings and goings of 12 full time staff, manages infinite correspondence
related to records and services for our almost 400 children and their families, supervises
student workers, orders supplies, is the building coordinator, acts as recorder for
many meetings, does many other things, and in spite of all is always calm, cheerful,
and professional. She comes early and stays if needed. She pitches in whenever anything
is needed and remembers most of what we all forget. We just couldn’t do without her!
Thank you, Patricia, for being with us here at ETSU !
Lisa Elliott is an Academic Advisor with ETSU at Kingsport. She does a wonderful job
advising students at off campus sites in Bristol and Kingsport. Her warm personality
and knowledge of careers make her the kind of advisor that students feel very comfortable
coming to see. Working at an office campus center makes her duties more difficult
at times but fortunately Lisa has a good network of colleagues on campus that put
students first and assist her when problems arise. Lisa's positive attitude and willingness
to “go the extra mile” make her a truly outstanding ETSU employee! Thank you, Lisa,
for being with us here at ETSU !
Amy has worked for the counseling center for over ten years and is one of the first
people you are greeted by when you walk in the door. She goes out of her way to make
students feel welcome and at ease, whatever their needs may be. There could not be
a front desk person that is more willing to go far above the norm to assist students
in any way she is able. Amy schedules client appointments and is responsible for answering
telephones, documenting appointments for the members of the clinical staff using Titanium
software. Amy does desktop publishing, and she also maintains the Counseling Center
database, client files and produces the information necessary for the month reports.
In 2006 Amy was the recipient of the Staff Development Committee’s annual staff recognition
award for her dedication to students. She most ce
Robin English is a Lead Cashier in Financial Services. She is always in a good mood
and laughs at everything. She is very nice and makes everyone feel right at home.
She is liked by all who know her. Thank you, Robin, for being with us here at ETSU!
When the doors open each morning at ETSU Family Medicine, Michelle Goodman, RN, Nurse
Supervisor is there greeting employees, residents and faculty physicians as we ready
the center to provide Patient Centered Medical Home care to our patients. As Supervisor,
her door is always open as she is known as our “go-to” person. She is welcoming, patient,
helpful, and just an overall exemplary staff member. She regularly rolls up her sleeves
and assists the patients, physicians and residents by taking vital signs. She is our
first line of defense for emergencies, safety and assistance. She provides a teaching
atmosphere and sets an example for our nursing staff and residents by demonstrating
effective communication skills with the healthcare team. Her compassionate and positive
attitude is evident as she truly focuses on the care and treatment of our patients.
She often worries about patients who may be having a difficult time and will call
them after hours to see if they are doing okay. Her staff also experiences her care
and compassion as she daily assists them, fills in for them when family emergencies
arise, encouraging and supporting them, and providing the tools and information needed
so they can be successful in their job roles. It is a pleasure and an honor to work
with Michelle and we are so grateful to have her here at ETSU Family Medicine!
It is my privilege to nominate Ms. Gray for Featured Employee recognition. While serving
as the Records Coordinator for the University Advisement Center, Ms. Gray goes far
beyond records management. She serves as the backbone of our office organization and
coordinates our student advisement efforts. Beyond managing student records and Banner
input, Ms. Gray coordinates student testing needs for our student worker staff on
a year round basis. During the summer months, she handles the mammoth task of coordinating
New Student Orientation for our office. This requires her to maintain a mountain of
paperwork and organization to pull off a successful orientation for our office and
the student’s we advise. This is even more impressive given the large number of students
(approximately 170) we see at each orientation. Ms. Gray has done an outstanding job
with all of the orientations and we could not do it without her. She seems to be everywhere
at one time in our office during these summer months. During these orientations, Ms.
Gray spends time with the students while they are waiting for advisement. At a stressful
time she reframes the situation. In her own special way, Ms. Gray changes the atmosphere,
entertaining the students with information to help them relax so they may have a successful
academic advisement experience. She is wonderful with our new students offering insights
to help their freshman year be successful at ETSU. She does everything she can to
help students in our office rather than sending them to other locations. She does
her job beyond our expectations and we appreciate her attitude and energy in our office.
Ms Gray is wonderful.
It is my pleasure to nominate Sean Morris and every member of the Grounds and Landscaping
team to the Employee Recognition program. The reasons surround all of us - Faculty,
Staff, Student, and Visitor. No matter the season, this group of outstanding, loyal,
and hardworking women and men keep our campus grounds in superb condition. This is
my favorite time of year, and they are outdoing themselves this Spring and Summer.
The lawns, plantings, groundcover, trees and shrubs provide such natural beauty as
to lift the spirits of all who walk the campus. It is a pleasure to watch them industriously
maintaining our park-like environment. As I cross campus and encounter members of
the Grounds team, they are courteous, thoughtful of cars and pedestrians, and always
reply with a cheerful smile or wave when greeted. Thank you all for your dedication
and the important work you perform. Your love for your work blooms and thrives at
every turn. Keep up the amazing commitment of making our campus so beautiful and welcoming.
Angela Haire serves as the glue that keeps the Military Sciences Department running
smoothly. In addition to the typical duties associated with an executive aide, to
include managing the schedule and calendar as well as managing the budget supplied
to the department from ETSU, Angela fills a number of other instrumental roles. She
serves as the perfect liaison between the two worlds that exist in the ROTC Department,
the military chain of command and the University leadership. She has assisted me as
the new Chair beyond measures as I have worked to learn the many personalities and
procedures that are present on a University campus. From twice a year Commissioning,
Hall of Fame induction, Dining In and Military Ball event, it is Angela that flawlessly
organizes the staff, mentors our Cadets, and coordinates with the relevant on and
off campus contacts to make these events happen.
Dr. Dennis Hamm
Dr. Dennis Hamm personifies the “positive attitude and image of the university” that
is part of the criteria named in the description of the Employee Recognition Program.
He advises hundreds of students each semester as a professional advisor for Arts &
Sciences, working in the Advisement Resources & Career Center (ARC). He specializes
in advising criminal justice students, but also assists a variety of students majoring
in other programs. He also teaches courses in the Department of Criminal Justice &
Criminology. Walking anywhere on campus with Dr. Hamm means never having the opportunity
for a complete conversation because people approach him at every turn, glowing with
happiness at the chance to interact with him. He gets hugs and/or handshakes from
all, and he greets everyone with sincere glee. He is always quick with a joke and
quicker with a laugh that disarms any awkwardness or hesitance on the part of the
students, staff, or faculty. Warm embraces often occur when he meets security personnel,
who always cross the street to speak with him. Without question, no more beloved person
than Dennis Hamm works at ETSU. People love him because he loves them. He genuinely
cares about how their lives are going. He serves as a role model for all of us at
ETSU, demonstrating every single day how important a positive attitude is in daily
Ron Haney is a Custodian with Facilities Management. During an employee's recent medical
emergency, Ron assisted the local rescue squad. He remained cool and responded immediately
to the situation. In our book, Ron is the “Hero of the Month.” Thank you, Ron, for
being with us here at ETSU!
Lakie Hensley is an Area Coordinator in Housing. She is a compassionate person who
takes her job at ETSU very seriously. She places the students safety and welfare foremost
in the responsibilities of her job. She never expects recognition or accolades for
her service to our students and the University. Recently, she saw a student's need
and immediately used personal resources and began to seek assistance from the community
to address the issue and meet the need. She takes pride in serving the University
on various committees and projects. She projects a good image for the University that
reaches out into the surrounding community and businesses. She is most considerate
of her peers and ready to lend a helping hand when needed. She is truly an asset to
the Department of Housing and Residence Life, which is much stronger because of her
loyalty and commitment to being the best Area Coordinator that she can be. Thank you,
Lakie, for being with us here at ETSU !
Jeanette Hill and Calvin Purvis
Two employees in the Career Placement & Internship Services office have been of major
importance as a team to operationally develop the office capability to provide ePortfolios
for our students. An ePortfolio is an electronic method of sharing career related
materials in a cost effective way through the internet or on a disk. Mrs. V. Jeanette
Hill, Information Research Technician, and Mr. Calvin B. Purvis, Assistant Director
have developed the ePortfolio concept to empower students to plan and develop electronically
documented educational development, learned technical skills and relevant competencies.
They have built methods and established standards for selecting and recording career
skills to provide employers with documentation that ETSU graduates are ready to make
effective contributions to the work place. The finished products have become the
method of measuring the outcome of this effort. These two valued employees have a
willingness to work with, and help, students. They are willing to give of their time
to solve student-related issues. The on-campus, as well as the off-campus, communities
have gained considerable respect for their knowledge of emerging technical trends
and their applications for the career needs of students. They have gained employer
and peer respect. These characteristics make Mrs. Hill and Mr. Purvis attractive
candidates for the outstanding ETSU employee recognition.
Christy Hoffman is the Clinical Safety Supervisor for Allied Health Sciences' Dental
Hygiene program, housed in the College of Public and Allied Health. She began employment
in the College as a secretary eight years ago and her exceptional job skills and dependability
have allowed her to advance to her present position. Christy is valued in Dental Hygiene
for her reliability and for her willingness to routinely adjust her work schedule
to meet the needs of practicing students and operation of the Dental Hygiene Clinic.
In addition to being well liked by the students, staff, and faculty, Christy's work
has been recognized as a model for the University. In a May 2006 Health and Safety
Inspection Report, inspectors for ETSU's Health and Safety Office commended her exceptional
work as OSHA coordinator. The report stated, “This clinic could be used as an example
of OSHA compliance in a clinic setting. It is obvious that the personnel maintaining
these labs care greatly about the safety of students, staff, and patients.” Her professionalism
and caring are assets to the department, college, and University and are key to successfully
maintaining a quality training clinic for the Dental Hygiene program. Thank you, Christy,
for being with us here at ETSU !
Officer Jerry Hughes
Officer Jerry Hughes is a standard bearer of ETSU Pride! He goes about his job of
promoting our University to everyone he meets. He has implemented several State of
Tennessee initiatives and has given 150%, thus perpetuating and reflecting our desire
here at ETSU to be involved in our local communities. He has positively impacted the
Tri-Cities, the Tri-State region, and the whole state of Tennessee. He is involved
in Click It or Ticket and Booze It or Lose It, which are multi-law enforcement campaigns
involving area police. He is also involved in local anti-drug efforts, such as ETSU
BADD and the collaborative youth effort involving Boy Scouts of America and Learning
for Life, which eventually became a joint effort between ETSU Department of Public
Safety and University School (Law Enforcement Explorer Post 7713). The Explorer Post
keeps statistics on our community seat belt use and has been involved in all of the
on-campus traffic road blocks over the last several years. Hughes is committed to
making campus a safer place.
Kim has worked hard in her job to provide technology in the classroom. She receives
funding from the Student Technology Access Fee to create ‘smart’ classrooms and to
build and replenish computer labs. The students and faculty have learned to use this
technology to help in the education process. Each summer, Kim has a very limited
amount of time to coordinate and schedule these implementations. There are always
too many tasks to do and never enough time but Kim can always be relied on to get
the job done. Currently, ETSU has 155 ‘smart’ classrooms and by the end of this summer,
will have 170. When Kim started in this position, we had 7. Her hard work, determination
and attention to details make ETSU a better place for all of us. We are proud to
have her as a member of the Office of Information Technology.
The Department of Counseling and Human Services would like to nominate Eric Hunt for
job performance above and beyond the call of duty while also exhibiting a positive
attitude! Eric, in his role as Testing Services Coordinator, provided great assistance
to the Human Services faculty and students as they navigated the major field test
administration process. In between the fall and spring semester administrations of
the external exam that was used for the MFT, the organization with which we were working
changed the entire testing process including the test vendor, computer requirements,
registration, and payment. These changes were relayed to us just a couple of weeks
prior to the test window. Eric communicated clearly with all university and external
personnel, dealt with what appeared to be irreconcilable demands, identified equipment
that would meet specifications, and developed processes that would make it as easy
as possible for students to complete the test. It is through Eric’s efforts – to find
a way – and his collaboration with Leigh Lewis in the Institutional Effectiveness
office and Dr. Bill Garris, Assistant Professor in Human Services, that we were able
to successfully complete the major field test process. We are grateful for his professionalism
and positive working relationship! - Janna Scarborough
Myra Jones is a Technology Development Coordinator in the Office of Information Technology.
She is an extraordinary employee. Anytime there is a problem with blackboard or if
there is a question on how to use Respondus, she is always willing to help. She has
been emailed with problems at all hours and she always answers back as soon as possible.
Her attitude is always one of support and she is positive about any problem. She is
smart, personable, and tireless. We just can't say enough about her! Thank you, Myra,
for being with us here at ETSU!
Barbara has saved us hours of time over the years by troubleshooting the problems
we have had with databases, websites and other IT dependent projects. Recently she
exceeded our expectations by helping us through the transition into Content Management
System for our newsletter, while she was facing major challenges of transition in
her own department. While helping us, Barbara remained calm, resourceful, and attentive
as if our problem was the only one she had to face that day. As always, she enabled
us to meet our deadlines.
I am pleased to have the opportunity to tell the campus community about the outstanding
contributions of Sue Knoche to the community and to librarianship. Sue has worked
with the American Cancer Society (ACS) Carter County Relay for Life since 2006. She
was Mission Delivery Chair from 2008-10. In this capacity she researched information
about cancer research and new therapies, which she presented to the community. She
is Recognitions Chair for 2011/2012. Since 2008 she has also worked with the Cancer
Action Network (CAN); a grass roots advocacy program to present statistics or legislative
ideas on behalf of the ACS-CAN organizations. She entered the ACS Inner-Beauty Pageant
in 2011 and was top winner in the Expression category. She was recognized in 2011
by the Museum at Mountain Home for more than 17 years of volunteer services. Sue is
also very active in local and regional library associations. Beginning in July 2012,
she will become the Tennessee Library Association (TLA) representative to the Southeastern
Library Association – the first library staff person to hold that position. In May
of 2011 she was a member of a TLA delegation to Legislative Day in Washington D.C.
and visited Senators Alexander and Corker and the Tennessee members of the House of
Representatives to bring library issues to their attention. Sue also contributes a
regular column for "Associates," which is an international online publication for
John Kroll is the definition of ETSU Pride. Every day, he meets guests at the CPA
with a warm greeting and a friendly smile. He has never been late, and is always a
few minutes early. He is cordial, kind, friendly, and most of all, a professional.
Whether he is working with a novice or a specialist, John Kroll treats everyone with
the utmost respect. He demonstrates incredible patience in answering questions and
helping individuals develop a workout routine geared to their specific needs. With
his suggestions and support, Kroll compels the people who are weary of the gym to
enter with confidence. John Kroll truly epitomizes the type of individual that ETSU
wants representing the university.
Vicki Ledford is a Secretary with Little Buccaneers. She is the caulk that holds the
many bricks of Little Bucs together. She always makes sure everyone has their paperwork
turned in and does all of the payroll for over seventy student assistants. She is
so nice to the students. If they forget to turn in their time sheets, she tracks them
down and reminds them so that they can get a paycheck. She always helps people who
call in to find subs when possible. She is truly an asset here at Little Bucs and
is several people's right hand. We just don't know how we would get by without her.
Thank you, Vicki, for being with us here at ETSU!
Katherine Libby, Rebecca Tolley-Stokes and Jean Flanigan are Associate Professors
in the Library Administration Department. They were responsible for volunteering to
assist the University Advisement Center with advisement of students who had not declared
a major during the new student orientations. They participated in the training and
advisement of students. They were the faculty members who had the idea of assisting
the center with advisement. They expressed a sincere interest in student success and
wanted an opportunity to interact with the students outside of the traditional library
setting. Advisement of students is not part of their regular duties in the library.
They just really wanted to help them. We would like to recognize their generous contribution
and thank them for caring about the success of our students. Their willingness to
assist with the advising process exemplifies the university’s values through and through.
Thank you, Katherine, Rebecca and Jean, for being with us here at ETSU!
Heather exemplifies the ETSU spirit through her commitment to student success and
retention. Over the course of each year, and specifically during the summer, Heather
personally mentors over 70 student leaders. Those leaders impact the lives of thousands
of new students at the University each summer through Orientation and Preview. Her
commitment to the success of Orientation and Preview is unparalleled, and that dedication
is evident in everything she does. ETSU is fortunate to have such a caring, hardworking,
and professional in the Office of New Student and Family Programs.
Janet Lightner has worked for ETSU as a laboratory technologist for over 20 years.
She has a great knowledge of research techniques including those required for molecular
biology and animal research. She is always happy to help anyone who stops by her lab
in any way that she can. She is a great resource for information about the College
of Medicine and works hard to perform experiments, maintain cell cultures and assist
others in the lab. Janet should be recognized for her valuable contributions to ETSU.
Kim has worked in the Dean’s office for a little more than one year. Prior to that,
she was a temporary aide in the Office of Practice. In the time that she has been
working in the Dean’s office, she has provided the College with a “breath of fresh
air.” She is always friendly with a smile for everyone that she encounters and I have
witnessed her telling the faculty that she is here to “make their day better.” She
often goes above and beyond. For example, this summer she asked Facilities for some
blue paint that is on our walls in Nicks Hall and she went around the building and
touched up all of the areas where there were marks on the walls. She is also creative
and has worked to make the environment around Nicks Hall better through signage for
directions to offices and classrooms and murals to illustrate the accomplishments
of faculty, staff, and students. She has also started fund drives for Bucky’s Food
Pantry and the CON Day Center (a clinic for the homeless). In a short time, Kim has
become an integral part of this College and someone that I look forward to interacting
with on a daily basis because she makes my day better.
I have worked closely with the Advancement Services group for several years and have
watched it become a more cohesive unit during that time. Ashley Martin, who came to
the unit a couple of years ago, helps to advance his office in many ways. He consistently
demonstrates an excellent work ethic that goes far beyond his job description. Before
his arrival, the position was predominately data entry. Now, Ashley serves on various
Banner committees, produces internal and external reports, works closely with OIT
to perform program testing, and consistently looks for and corrects errors. He often
suggests and implements good ideas that improve the quality of his own work and the
work within the Advancement Services group. He always maintains a courteous and professional
demeanor in every situation. Ashley is an excellent colleague who deserves recognition
for his accomplishments.
Don McCarty has earned recognition from the In-Plant Printing and Mailing Association
(IPMA) by achieving the designation of Certified Mail Manager (CMM). This credential
is the highest honor of professional achievement available for in-house printing managers.
Mr. McCarty has attained this prestigious recognition by completing a minimum of five
years of print management experience, displaying high moral character and an attitude
of professionalism, as well as successfully completing a comprehensive and in-depth
examination covering both the business and technical aspects of in-house printing
management. In order to maintain certification, he must continue a program of professional
development over successive five-year periods in the future.
Peggy McCurry is an Office Coordinator in the University Advancement office. She is
an exceptional employee. She is the type of person that works until the work is done
and never complains. Peggy has served in the department taking on additional duties
daily as the department has been short staffed. She has happily and willingly assisted
six people instead of two and completed her work and administrative duties. Peggy
is a devoted, loyal person who enjoys perfection and serves as a role model for everyone.
Her continuous smile, soft heart, and uplifting words demonstrate her faith and convictions.
Her work ethic is above reproach. She is a valuable team player and we commend her
and thank her for all that she does. Thank you, Peggy, for being with us here at ETSU!
Renee is the faculty recruitment coordinator for the department of Internal Medicine.
She not only serves as recruiter but has many other duties within the department.
Renee goes above and beyond her job duties. Many times you will find Renee speaking
with a potential candidate while at home cooking dinner for her family. Many candidates
have said “Renee is one of the reasons why I choose to come to ETSU Quillen College
of Medicine.” It is her attention to detail, her cheerful personality and her dedication
that has made her such a successful recruiter. Renee has recruited some outstanding
faculty members to the department of Internal Medicine. She always portrays ETSU in
a positive matter. A big Thank You to Renee for her contributions and enthusiasm to
the ETSU Quillen College of Medicine.
Donna Miller is truly an extraordinary employee. Since coming to the Office of Academic
Affairs, the efficiency and turnaround of fiscal paperwork has improved significantly.
What makes Donna even more special is that no matter how busy she is, she is always
pleasant and professional. If paperwork is turned in with errors, Donna takes the
extra time to train the individual completing or reviewing the paperwork in an attempt
to ensure it is properly completed the next time. She has a tremendous level of consideration
for not only proper procedure but morale of everyone with whom she works. She has
become an intricate member of the team, and everyone is most impressed with her abilities,
her knowledge and her calm manner. Donna has been with ETSU for almost 14 years and
has not wavered in taking her work very seriously. She has been a member of the Staff
Senate and made significant contributions through that venue. She will continue to
make contributions that promote a positive working environment. Donna has been a real
blessing to this office, and always falls back on her faith when times are a little
rough. The peace she has within is reflecting outward to everyone with whom she comes
into contact. Donna deserves recognition.
Mr. Mitchell has been a wonderful ETSU employee. This man took the time to sit down
with me on many occasions to settle disputes or just to put my mind at rest. I know
that I am not the only student leader or student for whom he has made this effort.
Mr. Mitchell makes everyone feel welcomed and happy, all the while he still holds
authority in a well-mannered way. He deserves to be recognized!
“Dolores Moore is one the nicest people you would ever want to meet. She has been
with ETSU for 17 years. I met Dolores several years ago, and again when I came to
work for ETSU. She is one of the most helpful, kind, caring individuals you would
ever want to meet. She is a dedicated, hardworking employee for ETSU. She always gives
a helping hand with new employees, any questions you may ask, or just to be there
for support. She gives tremendously of her time at church. She is forever working
in some capacity in the community through her church touching lives and giving of
herself. She always goes above and beyond what is expected and always does it with
a warm smile and a wonderful positive attitude. I could not tell you about one event
that is noteworthy as there are so many. You can ask anyone that has worked with Dolores
in any capacity and they will tell you what an outstanding employee she is. She is
always there with a kind word or smile and I think such a fine outstanding individual.”
Angela Murray is a Certification Analyst for the College of Education. Most of you
know Angie, but many of you have no idea as to her job description outside of knowing
she has something to do with helping people get their teaching licenses. A person
certainly does not have a complete understanding of her job until they have worked
with her for a while. What most people don’t know is that Angie is the College of
Education’s best-kept secret and that she does an extraordinary service for students
and for the college as well. Angie’s primary responsibility is to process paperwork
necessary for students to receive their teaching licenses. This seems to be a rather
benign task, but I know from direct contact with her, that the process isn’t as simple
as one would like to believe. Angie works with both baccalaureate and post-baccalaureate
students pursuing licenses. There are more licensure options than one might perceive.
Because there are students with very unique situations inquiring about licensure,
Angie is often the person who advises them as to what criteria is necessary to obtain
licensure. Angie, being the detail-oriented person that she is, is not satisfied with
giving students superficial information. Instead, she spends a lot of time helping
students to “sort out” their situations and provides them with appropriate information
to facilitate their licensure pursuits. She has said a number of times ‘If I don’t
help them, who will ?’. She is committed to giving students the best service. With
the unique student situations, come the necessity of working with faculty and administrators
in the college and with faculty from other colleges at ETSU. She has developed an
excellent rapport with faculty all over the campus. The faculty respects her for her
expertise in guiding them through licensure issues, as often times they are not knowledgeable
about the licensure requirements. Angie’s twenty-one years of experience and the history
she has with the college are irreplaceable. Many times individuals have been in meetings
and she has referred to situations or policies that many of us have forgotten or never
knew. Additionally, Angie is on the Teacher Education Council and contributes her
licensure knowledge to a process that most see as an institutional situation. She
always links institutional requirements to state requirements, putting the information
in a much broader, but more inclusive perspective. How would anyone know about Angie
and her expertise ? Well, many people never will be in contact with Angie, as there
would be no need. Ask people who do have contact with her though, and you will find
words or praise and respect. We believe it is time for the university to give back
to Angie just a fraction of what she has given to everyone by recognizing her accomplishments
and expertise. Thank you, Angela, for being with us here at ETSU!
Lynn Myers is a Grant Accounting Manager in the Comptroller’s Office. He is a fantastic
employee. He keeps track of the grant accounts, and is extremely helpful and knowledgeable.
Whenever anyone has a problem with their accounts, he is able to fix it immediately.
He works very long hours; he answers emails in the evenings and over the weekends.
He has helped with many different problems, for example, with payments for summer
Teacher’s Workshops and summer salaries. He is very deserving of recognition. Thank
you, Lynn, for being with us here at ETSU!
Robert Nielsen and David Robinson
Robert Nielsen is a Systems Manager and David Robinson is an Assistant Systems Manager
in the Computer & Information Science Department. They are truly a team in all respects
of the word. In general they are the backbone of the Computer & Information Science
Department, supporting all of the hardware, networking and software needed to teach
students and do research. They work diligently to accommodate what has to be the most
demanding group of faculty and students on campus in terms of computer needs. They
both frequently go above and beyond the call of duty, working extra hours and long
weekends. When a problem occurs, they do not stop working until the problem is fixed,
no matter how long it might take. In addition to this well established record of service,
these two men recently undertook one exceptional project. Jointly they oversaw the
relocation of all the computing equipment from the department's old quarters in Gilbreath
to the new location in Nicks Hall. This required relocation of more than twenty faculty
machines and the set up from scratch of three new teaching labs in Nicks Hall, along
with the total refurbishment of four labs in Gilbreath for use in teaching the 1100
course. No job escaped their notice, from computer and network setup, to software
installs, to cleaning of labs, to the repair of tables and furniture. Thanks to their
efforts, ALL of the teaching labs were ready to go before the first day of classes,
and the entire faculty had a chance to try them out in advance. Thank you, Robert
and David, for being with us here at ETSU!
The Museum of Natural History at the Gray Fossil Site would like to nominate April
Nye for her outstanding job performance over the years. April has been involved in
the Gray Fossil Site and Museum since its beginning and has taken on many critical
roles that have led to its ongoing success. Her role evolved from volunteer to Graduate
Assistant and Assistant Collections Manager to Operations Manager. In her most recent
role as Operations Manager, April has led the away in museum financials, Safety and
Security planning, gift shop oversight, and general operations. During this time April
played an essential role in preparing for a museum assessment by the American Association
of Museums, where we received an outstanding evaluation. The Museum is now in another
state of transition as it partners with the Hands On! Museum, which now leads the
educational operations and visitor experience component. April is already leading
the way in the partnership as a liaison between the two entities, and is committed
to move the ETSU Museum toward accreditation. We applaud April for her work ethic,
professionalism, and ongoing commitment to the Museum and ETSU!
We are nominating Ms. Laura Parsons, Forensic Operations Administrative Supervisor
at the ETSU WLJ Forensic Center (WLJFC), not only because she is an exemplary ETSU
staff member, but also because she serves a crucial role in the community. Her role
as a primary death investigator and liaison for family members and friends of decedents,
law enforcement and investigative agencies such as child protective services, and
legal representatives for eight counties has enormous impact. Fortunately, due to
her unmitigated dedication and tenacity for service and improvement whenever possible,
the impact is profoundly positive. Notably, Ms. Parsons is one of the only two ABMDI
(American Board of Medicolegal Death Investigator) certified Death Investigators in
the entire state of Tennessee. The WLJFC performs forensic autopsies and serves the
eight counties that make up the TN First Development District. Performing a death
investigation involves gathering information for the bereaved, often overwhelmed family
members, gathering pertinent medical records and recognizing suspicious circumstances.
In this role, she serves as the primary liaison between families, law enforcement,
healthcare providers, coroners, medical examiners and attorneys at law and the WLJFC
forensic pathologists. She is the frontline individual who calls bereaved family members,
gathers investigative information and provides comfort and direction to grieving and
overwhelmed loved ones. Her dedication in the face of an increasing workload, a new
facility and new accreditation standards has resulted in successful expansion and
delivery of services to the community.
Chuck Patton recently assumed the position of Executive Aide in the Department of
Environmental Health. The College of Public and Allied Health accepts nominations
each year for an “Outstanding Staff Award” that is presented at the annual fall college
meeting. Chuck is one of the staff members who received the award. Faculty and students
in the department are pleased with Chuck’s enthusiasm, motivation, willingness to
go the extra mile, all while promoting PMA (Positive Mental Attitude)! A retired Marine
NCO, Chuck has brought leadership skills and organizational talents to his position
that allows the faculty to concentrate on their teaching, research and service roles
to the university. He never comes up against an obstacle that he can’t get around,
all the while working to promote good relations with his colleagues. CPAH is proud
of this year’s “Outstanding Staff”! Thank you, Chuck, for being with us here at ETSU!
Gail consistently handles a difficult position well: one that requires her to help
evaluate our incoming students admission requirements; to track our students conditions
of admission, probationary status, progress towards graduation, and all associated
paperwork; and to handle a variety of special circumstances, like pending dismissals.
She consistently treats questions and concerns as top-priority concerns, and expedites
paperwork and inquires at need. What impresses us about her work, is imagining her
doing this for how many other departments? Thank you, Gail, for being with us here
Rita Presnell has been a part of the university for over 35 years, and her name is
synonymous with the College of Business and Technology. Rita is Office Coordinator
to the Dean in the College of Business and Technology where her role has changed considerably
over the years. She has not only adapted to all changes but has provided leadership
to the rest of us. Rita has played a huge part in making the recent merge between
the College of Applied Science and Technology with the College of Business a success.
Her responsibilities have increased in the larger College of Business and Technology,
but she has taken everything in stride. She defines work ethic by example and works
long hours in coordinating college events such as: honors banquets, picnics, holiday
receptions, graduation receptions, and others. There is much more work involved in
coordinating such events than anyone can imagine. Rita makes it look easy. She is
a force multiplier who not only performs her job in an outstanding manner but reaches
beyond her required or assigned duties. She mentors students, student workers, and
other support staff. She is always there to provide solutions to diverse problems
or volunteers to help out. Her infectious enthusiasm and positive attitude and her
true concern for the welfare of the faculty, staff, and students make her a distinguished
member of our college and university. Rita is well known and respected across campus
as well as in the business community. She is a cornerstone in the College of Business
and Technology in making strong alliances within the community. Rita has served on
college and university committees; has participated in student organizations; and
has volunteered her personal time to them. A few of the organizations that Rita has
worked with are the Red Cross, Upper East Tennessee Educational Cooperative, and The
Second Harvest Food Bank. Rita’s dedication to East Tennessee State University, our
students, and faculty is unquestionable. Thank you, Rita, for being with us here at
Ms. Jillian Quirante has improved the Chemistry Department in profound and dramatic
ways. From the first day of her employment, Ms. Quirante has employed a positive and
professional attitude. She has completed additional university leadership training
and she has utilized the acquired skills in her day-to-day work. Ms. Quirante independently
learned how to manage the Chemistry Department’s website, and she created a Facebook
page for the department to communicate with students in a timely fashion. Space does
not allow me to list all of Ms. Quirante’s accomplishments, but I assure you that
our department has improved by 200% due to Ms. Quirante’s presence, work, and contributions!
April Rainbolt joined the Office of Articulated Programs in fall 2002. Since that
time she has revolutionized Transfer Articulation, as it is now named. While working
as an Information Research Technician, April completed her B.S. degree with emphasis
in Digital Media and Computer Science. Her technology expertise has greatly enhanced
the information disseminated to transfer students, partnering community colleges,
the ETSU community, and the general public. This includes both web and print materials.
April is willing and able to do anything asked. She regularly helps with graduation
and orientation tasks. She supervises two student workers. In this role, she encourages
them to do their best, is patient, and assigns them tasks that are challenging yet
in line with their abilities. April is the ‘voice’ of Transfer Articulation. She represents
this office and East Tennessee State University in a gracious, knowledgeable manner.
Thank you, April, for being with us at ETSU!
I would like to nominate Linda Raines in the Graduate School office for her outstanding
work with graduate school applications. Her dedication and kind demeanor is truly
valuable to the University and her position. Prior to Spring 2011 courses beginning,
she worked diligently to help with the acceptance and registration of eighteen teachers
from North Side Elementary School who participate with the NSF GK-12 "Science First!"
grant and through which are eligible to take a graduate level course each spring.
Her outstanding communication in the presence of looming and changing deadlines due
to inclement weather was greatly appreciated by all involved.
Laura Roberston has been the University School liaison for the Make-A-Wish foundation
for a very special cause. Alex is a second grader at University School who is currently
receiving treatment for leukemia. A representative for Make-A-Wish foundation contacted
Laura about Alex and she has been instrumental in setting up and carrying through
his wish. Alex's wish for a two-story playhouse with a "Sponge Bob Square Pants"
theme has come to life under Laura's guidance. Laura has lined up volunteers, secured
donations from both University School families and local businesses, collected funds,
purchased supplies, and helped paint the outside and inside, including the murals.
This project has been an enormous undertaking and Laura has given selflessly many
hours to this cause that touches us so close to home. The grand opening for Alex's
playhouse was November 13, 2004. Representatives from various generous donors were
present to show support. Thanks to these donors. Thank you, Laura Robertson, for
being with us at ETSU.
Billy is a kind, good hearted person. He’s well-liked throughout the university for
his kindness and willingness to help anyone. He’s in our building like clockwork everyday
ready to work with a smile on his face and a kind a word to share. He’s no stranger
to hard work, and does his job with eagerness and caring. It’s not the words he says,
but the way he makes you feel.
Susan is a dedicated, long-time employee who always displays a kind and caring personality
in her relationships with students and others at ETSU. She displays a strong commitment
to ETSU on always organizing the design and construction of the Admission’s door decorations
for PRIDE week and other major events. She is one of the organizers on the activities
for National Day of Prayer, an annual event on our campus. She has dedicated personal
time in serving the Animal Shelter to ensure the well-being of stray cats and dogs.
In addition, she performs her daily duties in an exemplary manner. Never a complaint
regardless of the size and difficulty of the task at hand is one coworker’s description
of Susan’s approach to work. Susan quietly goes about daily work and service to the
university without seeking any personal acclaim. She is one of the nicest people I
have ever known.
Kathy Smith is a Legal Assistant in the University Counsel office. She is one of those
outstanding employees that could be nominated as Featured Employee for a great number
of reasons. Her dedication to her job and the University is quite evident the moment
you meet her. No matter what you need, Kathy will stop whatever she is doing to ensure
you, the student, community member, or fellow employee, are taken care of immediately
and appropriately. She is an advocate for the community of ETSU and demonstrates it
through accepting roles outside her normal employment responsibilities. She has served
in many roles on Staff Senate, the most recent of which was President. She has also
been a pas Employee Giving Campaign Chair. Get involved with her and you will see
her positive ETSU community spirit. Kathy shares not only her professional talents
with everyone she meets, but her personal talents as well. This is her trademark and
most remarkable talent…sharing and caring. Thank you, Kathy, for being with us here
Kenneth Smith is a custodian for the Physical Plant. He is very honest and has a great
degree of integrity. He has found numerous personal belongings and technical equipment
at the Physical Plant while completing his daily routine. He has safely turned in
the items to Public Safety or the Dorm Director for safe keeping each and every time.
The different types of belongings and property he has found each time have been very
valuable. We feel that he should be commended for his actions. We are very proud to
have him. Thank you, Kenneth, for being with us here at ETSU!
Larry Smith seems to be at just about every ETSU event. He enjoys himself along with
everyone else—always friendly—always a smile on his face. But unlike most others at
the event, Larry is probably working—capturing moments that convey life at ETSU. You
see, Larry is a skilled photographer, and he's taking pictures. Larry Smith never
"pictured" the direction his career would take when he received an assignment to Turkey
with the U.S. Air Force. His friends convinced him to buy a good camera before he
left so he made his first major purchase and learned the basics of operating this
unfamiliar apparatus. He quickly fell in love with photography and channeled this
passion into a path that led him to a position as director of the ETSU Photo Lab.
The Photo Lab made the switch to digital photography when the first digital camera
was purchased about two years ago. The digital revolution gives him lots of new opportunities
to collect and distribute photos and since the dark room was no longer needed, the
photo lab was recently remodeled. Larry looks forward to hosting an Open House in
the spring. After 26 years as an ETSU employee, Larry is excited about the future
and anticipates continued growth in the field of digital photography. Larry attended
ETSU following his four years in the Air Force and concentrated on sports photography.
As a student photographer he worked for the campus newspaper, the yearbook, and the
Photo Lab. He graduated in the summer of 1978 and began full time work with ETSU that
same summer. Larry still loves to travel and photograph sports and his job in University
Relations gives him that opportunity. Among his favorite assignments have been several
ETSU national championship appearances in basketball, football, and golf. He also
enjoys portrait, scientific, and nature photography and appreciates many of the diverse
activities that occur on this campus. His favorite hobbies include playing golf and
gardening. When away from ETSU, Smith enjoys family life with his wife Linda and their
children Daniel, who is currently a sophomore at ETSU, Sarah, and Geoffrey. Attending
their children’s many activities is a favorite pastime of the Smith family. They are
all active members of New Bethel Presbyterian Church where Larry serves as treasurer.
Larry’s care and attention to creative details makes other people's jobs easier—whether
he’s taking shots for the web or for print. His love of ETSU shows as he takes just
the right shot to capture the moment.
Barbara Stokes has been the program coordinator for the Pediatric Residency Program
f or quite some time. Barbara has taken on the challenge of being coordinator and
has excelled. When candidates f or the residency program call she is the first person
they reach. Her knowledge, pleasant attitude and positive outlook have helped everyone
to put their “best face for ward.” She transports resident candidates to and from
their hotels and to all of their appointments. Many times she must make major adjustments
to the itinerary because the physician interviewers are so busy. Through all of this
she makes the candidate feel like their day is running smoothly because she adjusts
without fanfare or complaining. Barbara helps the candidates feel at home. She makes
sure that nutrition and appropriate breaks are provided for all candidates. Making
the candidates feel at home is not small feat, because we have a large number of international
medical graduates with strong traditions and food choices. Yet, Barbara makes them
comfortable. ETSU is blessed to have such a person as Barbara. Thank you, Barbara,
for being with us here at ETSU !
Debbie is the Office Supervisor for ETSU at Bristol . She is the den mother for the
students and the facilitator for faculty, staff, and visitors. She multi-tasks at
the office, keeping track of everyone and everything. She is friendly, helpful, professional,
and she keeps everyone organized. She has been with ETSU for 15 years. We at ETSU
are very proud to have her here. Thank you, Debbie, for being with us here at ETSU
It is amazing to watch a fellow employee, Wendy Sutherland, put her heart into the
dedicated work she performs. She is called the Freshman Admissions Gate-Keeper!! Granted,
help is given her by fellow employees, but still she directs and overlooks all actions
made for each person who has applied as an incoming freshman to our campus. To be
sure requirements are met, she must evaluate each high school transcript that is submitted.
She then computer-loads them - which also helps advisors assist the student in registration
and preparation of a career path. Everything, including necessary vaccinations, is
noted. The number of freshman increase each year yet she is always answering the phone
for associates and assisting other outside office employees who come her way with
questions. They go straight to Wendy for their help! Outside the work realm, she collects
old cell phones to be donated for re-use by abused women; and, she has been a member
of a team that visits nursing homes with animal shelter pets. Her positive attitude
is heard on the phone when she calls high school counselors for needed information,
and with potential applicants, as well as their interested parents' questions! We
are thankful for Wendy Sutherland to be an example of forthright service to this institution
by her care, support, and interest she shows each potential student wanting to know:
"How much longer until I'm admitted?", "What else do I need to do?", and "What's next?"
for their beginnings on our ETSU campus. Thank you, Wendy, for being with us here
Helping students is Jordan’s job and passion. Jordan Swingle is very much a part of
the reason the School of Continuing Studies and Academic Outreach is growing. She
does everything possible to ensure a successful outcome for each student she advises.
During Jordan’s tenure, enrollment in Cross Disciplinary Studies has increased every
year. Jordan is well-respected by her peers and faculty, and she maintains a positive
attitude through every interaction. She always has a smile on her face and in her
voice. Jordan is a relentless advocate for students. A hallmark of her interaction
with others is the care and respect with which she facilitates every student’s progress.
Her advisees include military personnel, the disabled, international students, all
manner of non-traditional students, and recently, our recession economy is forcing
many bewildered, struggling, adults back to college. Jordan works with professors
from all departments, athletic coaches, the developmental studies office, and the
Adult, Commuter, & Transfer Services Office to ensure that this special population
of students has the support system in place to succeed. She is a relationship builder
and represents ETSU well to incoming and prospective students.
One of the greatest benefits to working at the university is access to continuing
education. Over the past year, Chris has taken full advantage of this benefit to earn
his Master of Business Administration degree through the AMBA program. While this
is no small feat, it was particularly challenging for Chris, who is a father of four
sons and who lost his own father early in the academic program. Chris not only persevered
through the completion of the program, he kept a smile on his face to the end and
was a major source of motivation for his classmates and colleagues. Congratulations,
Chris, on a job well done, and thank you for being an inspiration!
Brian's job as an Area Coordinator is to supervise and manage Governors Hall. However,
during the summer, he also worked in our central office helping with assignments and
other functions in Housing Operations. This is not the first time Brian has stepped
in to help our department. He is known for his helpfulness both in Residence Life
and Operations. I am very thankful to have his help. Brian, we appreciate you! This
recognition is well deserved.
Larry Tipton is a Locksmith 2 for Facilities Management. He has performed many jobs
for us here at the University. Larry always has a smile on his face and is willing
to help with whatever task is given to him, even if it is last minute. He never complains
and does what he can to help others have a good day. You can always find him telling
a joke or two to help cheer up any office. Larry is knowledgeable and proficient in
his assigned duties and tasks. He is respectful and consistently produces accurate
work. He has a wide range of area to work with on the campus. With his busy load and
schedule, he is very efficient and consistently gets to work orders in a timely manner
and with a pleasant attitude. Larry's overall commitment is outstanding for the entire
campus. He shows extraordinary commitment to the University community. We consider
him an above average worker and an outstanding employee through the services he provides.
Thank you, Larry, for being with us here at ETSU!
I have had the pleasure of working with Joel in my role as a new advisor. He has been
very patient with me during this new learning curve and has been a wonderful teacher
and mentor. Joel is very knowledgeable about the College of Education programs and
does his best to work with program coordinators to ascertain any new changes in their
programs so that students and our office know what is happening with the majors. He
is always thinking of ways to communicate with students so that they are not left
out of the loop. He is very diligent in answering emails from students in a timely
manner so that they can make decisions about classes and boarding. As programs have
evolved over the years, Joel has been here long enough to understand when substitutions
for classes can be made and who needs that information to help the student graduate
without any last minute problems. Joel spends many hours working with the cohort students
as Walters State Community College and Northeast State Community College. All of these
programs have similarities but students enter at different times and since there are
so many cohorts it is hard to keep up with who is where in what program. He meets
with these students individually and presents to their classes so that they have correct
information to continue in the cohort or for transferring in to our education licensure
programs here on the main campus. There is never a slow time in the student services
office and Joel and I are always working on new ways to communicate with or help students
understand the steps through teacher education. Our main focus is to assist students
with the process and give them accurate information so that they leave our office
understand what they need to accomplish and do not have to keep returning for the
same information. Joel works closely with our graduate assistants in creating surveys
for future feedback and checklists that help keep students on track. All information
on students who board is data tracked for statistical purposes and Joel oversees this
process. We spend time traveling and attending recruitment programs and Joel makes
sure our materials are up to date for these events. I appreciate the fact that Joel
is so dedicated to his job and the College of Education and maintains a good reputation
with our students and staff. I think he is very deserving of employee recognition.
Joan is a team player extraordinaire. She cares for every person, provides assistance
to anyone needing help, and graciously does whatever it takes to get the job done.
She comes to work early, stays late, and NEVER complains. She is energetic, motivated,
and has a positive approach to work and life. She is the first to volunteer to help
and is always willing to take the extra steps necessary to complete the project in
an exemplary manner. She combines a positive attitude with a winning personality and
a genuine concern for others. She steps up to assist in any function of Enrollment
Services. She is positive, energetic, and never fails to be kind and helpful. She
serves as a role model for Enrollment Services. ETSU is fortunate to have her as an
Richard Wallace, a Coordinator for Outreach Services at the Quillen College of Medicine,
goes beyond the call of duty by writing numerous grants. He performs outreach workshops
across the state. He has a high service mentality and stays abreast of the latest
in healthcare technology. He has been named a 21st Century Librarian by Syracuse University.
He has also been featured in the Library Journal as a “Mover and Shaker”. He serves
as President of the Boone Tree Library Association. He was also named the “2003 Academic
Librarian of the Year” by the Medical Library Association. He exhibits a positive
attitude and image of the University. He is always willing to listen to his staff
and their concerns. Thank you, Richard, for being with us here at ETSU!
Some may know him as the “Yo Ho Ho Rapper” from the 2015 Student Affairs Holiday Social;
others may know him as the man who creates fun underwater videos or the guy to organize
major concerts at ETSU. Carter Warden truly goes above and beyond in his job duties
- joyfully and generously devoting his talent to the SORC Team, the Division and the
University. Once a few people became aware of what he is capable of, the requests
for his help started rolling in. He has worked on videos and designed posters for
various departments. He sang the national anthem at a ballgame and participated in
the “So You Think You Can Sing” competition with Athletics. During the summer of 2014,
he filled in as the coordinator for New Student Orientation and in the spring of 2016
he took on the temporary role of director for SORC operations and events. He accommodates
all of this on top of his many responsibilities in the SORC. And the case could be
made that his job requires more dedication than most because the work often means
very late nights, long weekends and doing things like white washing the Pride Walk
asphalt every time our students are ready to re-paint it. Meanwhile, he is always
joyful, never begrudging and so much fun to work with. We are very fortunate to have
him on our team!
Jennifer Webb is an executive aide in the Adult, Commuter & Transfer Services office.
Greeting students with a bright smile, Jennifer is consistently helpful to students
visiting the office and the ARC. A graduate of ETSU's College of Business, Jennifer
clearly loves ETSU. Her knowledge of student services and of ETSU enables Jennifer
to give top notch and friendly assistance to students seeking answers to questions.
Over the past three years, Jennifer has discovered a new interest in event planning,
playing and integral role in the production of the ETSU Homecoming Fall Festival.
Her enthusiasm for this major campus event is contagious! In addition to this event,
Jennifer plays an important supporting role in planning Commuter Appreciation Days
and Movie Nights for our adult students and their families. Jennifer's appreciation
for Student Affairs work has provided encouragement for her to pursue graduate studies
in this area. Jennifer is a member of the Master of Professional Studies/Strategic
Leadership Concentration. Those who work with Jennifer appreciate the hard work and
high energy she brings to everything she does. Thank you, Jennifer, for being with
us here at ETSU !
I would like to nominate Amy Weber for job performance above and beyond the call of
duty. Amy is a Scientific Equipment Technician in the Department of Biological Sciences
who coordinates delivery of our majors and non-majors biology laboratories to over
1,000 students each week. Amy organizes, purchases supplies and equipment, makes sure
that the labs are set up correctly, and troubleshoots any issues that arise, while
also coordinating the more than 20 graduate assistants who teach the labs. She consistently
performs these tasks with efficiency and her efforts greatly enhance the student experience
in these classes. Amy also filled in as acting executive aide during the spring semester
and approached this additional responsibility with characteristic enthusiasm. She
helped us come through an external review with flying colors. Amy regularly takes
on tasks she feels will help the department, such as reorganizing our departmental
accounting system which has greatly improved our efficiency. Amy is always willing
to help students and faculty members alike and we appreciate her efforts every day.
She is an exemplary ETSU employee and deserves recognition!
Ruthie Wheeler has been at ETSU’s College of Medicine for over 25 years. She is always
friendly and eager to assist students. She went above and beyond her duties by assisting
students of ETSU’s new College of Pharmacy in securing financial aid to help with
their first year. Ruthie took the lead in customer service by assuring that students
have completed their financial aid forms, student awards were processed and their
funds were received and disbursed in a timely matter. Great job!
Wendy has been with the Gatton College of Pharmacy (GCOP) from the day we opened our
doors. Starting out with us in the dean's office after serving many years in the Quillen
College of Medicine, she had been recognized by pharmacy and medical students multiple
times for her dedication to the colleges. Wendy is always eager to provide the highest
quality service to students, staff and faculty. In her current role as GCOP Admissions
and Records Coordinator, she also assists prospective students and is ready with a
warm smile and encouraging word. The main reason we keep her around, though, is her
sharp wit and fabulous sense of humor. Wendy exudes positivity and professionalism,
and she makes it a pleasure to come to work each day.
Sandra Whitaker is an Office Supervisor in Family Medicine. She gives 100% all the
way around. She truly cares about the patients that are served, as well as the faculty,
physicians, residents, nurses and front office staff. She goes out of her way to make
everyone feel comfortable. Sandra needs to be recognized for the countless hours she
spends caring about everyone that she comes in contact with. Thank you, Sandra, for
being with us here at ETSU!
Connie Yakley is an Executive Aide in the Counseling Center. She is the hub that makes
the Counseling Center wheel turn. She is exceptionally dependable, so much so that
the Senior Associate Vice President asks for her assistance on some of his own office
related matters. She is currently assisting Dr. Bader in several areas while he recruits
a new staff member and this is in addition to her regular job responsibilities. Connie
has been with the University for about nine years and is one of those essential individuals
who not only knows how to maneuver through the University, but also has established
strong relationships that help her do so. If something needs to be done, Connie can
figure out how to do it and who can do it best. She can brighten up any day with her
wonderfully unique sense of humor and always delights others, taking advantage of
every situation to lighten the moment. Connie drives about 55 minutes each day from
Kingsport where she cares for her father, yet she is the first to arrive every day.
The Counseling Center just wouldn’t be the same without her. Thank you, Connie, for
being with us here at ETSU!