Search Options
ETSU Faculty/Staff
ETSU Students
ETSU People Search
Supervisor Development

Supervisor Development Program

The Supervisor Development Program is designed to improve effectiveness of ETSU supervisors with no cost to the employees or the department.  Employees may also take classes without having to participate in the certification program.  Once participants complete all the classes, a Certification of Completion will be awarded to each participant.  The certificates of completion will also be placed in the employee's official personnel file for availability when being considered for promotion or hiring with the university.

Instructions: To complete the required eTraining classes, click on the course title and enter your email address. To complete the Skillsoft courses, log into Skillsoft and search course title. To request Skillsoft access, please email

email checklist Supervisor Development Checklist


Required eTraining Classes

 Advertising, Screening and Hiring  Conducting an Effective Interview

 Conducting Effective Evaluations

 Grievance and Complaint Procedures
 Legal Aspects of Employment  Progressive Disciplinary Procedures
 Supervisor's Role in Employee Compensation Supervisor Training
  Support Staff Grievance Procedures    It's Time to Tackle Those Difficult Performance Evaluations
 Use of Leave  


Required Skillsoft Classes



(Complete one of these)
  • Management Essentials: Directing Others
  • Management Essentials: Delegating


  Skillsoft logo

Skillsoft Log in

(Complete one of these)
  • Leadership Essentials: Building Your Influence as a Leader
  • Leadership Essentials: Leading with Emotional Intelligence


To request a Skillsoft account for yourself or an employee under your supervision, please email  . email

(Complete one of these)
  • Management: First Time Manager Essentials - Understanding a Manager's Role
  • Management: Business Coaching Essentials - Getting Ready to Coach


Continuing Certification Requirement


Employees must complete the Supervisor Development Refresher class on an annual basis to maintain certification.


 Supervisor Development Refresher




direct edit