Skillsoft Information


Welcome to Human Resources Online Learning

As part of our ongoing commitment to your continuing development, and in conjunction with the Staff Senate, the Office of Human Resources offers a learning initiative that can be accessed from the convenience of any computer.  This resource is available free to all regular full– and part-time ETSU faculty and staff.

This online learning resource is a developmental tool that you can utilize in your own time* and at your own pace. Online learning is not intended to replace instructor-led training courses, it is designed to supplement traditional methods and provide a greater opportunity for your skill development.

  • 50 courses: Administrative, Management, Leadership, Workplace Conflict, Communication, Critical Thinking, Personal Development, Team Building, and Customer Service
  • Personal learning plans
  • Supervisors may assign courses to staff. (Email Training & Developement at  to assign courses.)
  • Desktop Videos: Over 500 short "how to" videos (and more coming daily) in these areas: Desktop Applications - Microsoft Access, Excel, Outlook, PowerPoint, Project, Visio, Word; Graphics & Design - Adobe Acrobat and Indesign CS; Mobile Devices and Computer Skills - Android, iPhone and iPod, Tablets; Operating Systems - Mac OS, Microsoft Windows 8.

* Supervisor assigned courses for clerical and support staff must be done during work time or properly compensated.

catalog Skillsoft Catalog


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Please contact Training & Development at for questions or assistance with any Skillsoft related issues.

ACCESS: Please email  to request a Skillsoft account for you or any employee under your supervision.
Administrative Professionals: Common Administrative Support Tasks
Anger Management Essentials: Managing and Controlling Anger
Anger Management Essentials: Understanding Anger
Business Grammar: Punctuation
Business Grammar: Sentence Construction
Business Grammar: The Mechanics of Writing
Business Writing: How to Write Clearly and Concisely
Communication Skills
Customer Service Confrontation and Conflict
Customer Service Fundamentals: Building Rapport in Customer Relationships
Customer Service over the Phone
Dealing with Irrational Customers and Escalating Complaints
Delivering a Difficult Message with Diplomacy and Tact
Essential Skills for Professional Telephone Calls
Giving Constructive Criticism
Giving Feedback
Improving Communication in Cross-cultural Relationships
Interpersonal Communication: Being Approachable
Interpersonal Communication: Communicating Assertively
Interpersonal Communication: Communicating with Confidence
Interpersonal Communication: Listening Essentials
Leadership Essentials: Building Your Influence as a Leader
Leadership Essentials: Leading Change
Leadership Essentials: Leading with Emotional Intelligence
Leadership Essentials: Motivating Employees
Listening Essentials: Improving Your Listening Skills
Listening Essentials: The Basics of Listening
Managing Effective Business Meetings
Negotiation Essentials: Avoiding Pitfalls in Negotiations
Negotiation Essentials: Communicating
Negotiation Essentials: Persuading
Negotiation Essentials: What Is Negotiation?
Receiving Feedback and Criticism
The Benefits and Challenges of Engaging Employees
Using Emotional Intelligence on the Job
Working with Difficult People: Dealing with Micromanagers
Working with Difficult People: How to Work with Aggressive People
Working with Difficult People: How to Work with Manipulative People
Working with Difficult People: How to Work with Negative People
Working with Difficult People: How to Work with Procrastinators
Working with Difficult People: How to Work with Self-serving People
Working with Difficult People: Identifying Difficult People
Workplace Conflict: Recognizing and Responding to Conflict
Workplace Conflict: Strategies for Resolving Conflicts
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