As part of our ongoing commitment to your continuing development, and in conjunction with the Staff Senate, the Office of Human Resources offers access to online training on a variety of topics through Skillsoft. This resource is available free to all regular full– and part-time ETSU faculty and staff as a developmental tool that you can use in your own time* and at your own pace or may be assigned to you by your supervisor..
In addition to the courses listed below, the Skillsoft system has hundreds of how-to videos on topics such as Desktop Applications - Microsoft Access, Excel, Outlook, PowerPoint, Project, Visio, Word; Graphics & Design - Adobe Acrobat and Indesign CS; Mobile Devices and Computer Skills - Android, iPhone and iPod, Tablets; Operating Systems - Mac OS, Microsoft Windows 8.
* Supervisor assigned courses for clerical and support staff must be done during work time or properly compensated.
SKILLSOFT ETSU COURSE CATALOG
|Administrative Professionals: Common Administrative Support Tasks||Leadership Essentials: Leading Change|
|Anger Management Essentials: Managing and Controlling Anger||Leadership Essentials: Leading with Emotional Intelligence|
|Anger Management Essentials: Understanding Anger||Listening Essentials:Motivating Employees|
|Business Grammar: Punctuation||Listening Essentials: Improving Your Listening Skills|
|Business Grammar: Sentence Construction||Listening Essentials: The Basics of Listening|
|Business Grammar: The Mechanics of Writing||Managing Effective Business Meetings|
|Business Writing: How to Write Clearly and Concisely||Negotiation Essentials: Avoiding Pitfalls in Negotiations|
|Communication Skills||Negotiation Essentials: Communicating|
|Customer Service Confrontation and Conflict||Negotiation Essentials: Persuading|
|Customer Service Fundamentals: Building Rapport in Customer Relationships||Negotiation Essentials: What Is Negotiation?|
|Customer Service over the Phone||Receiving Feedback and Criticism|
|Dealing with Irrational Customers and Escalating Complaints||The Benefits and Challenges of Engaging Employees|
|Delivering a Difficult Message with Diplomacy and Tact||Using Emotional Intelligence on the Job|
|Essential Skills for Professional Telephone Calls||Working with Difficult People: Dealing with Micromanagers|
|Giving Constructive Criticism||Working with Difficult People: How to Work with Aggressive People|
|Giving Feedback||Working with Difficult People: How to Work with Manipulative People|
|Improving Communication in Cross-cultural Relationships||Working with Difficult People: How to Work with Negative People|
|Interpersonal Communication: Being Approachable||Working with Difficult People: How to Work with Procrastinators|
|Interpersonal Communication: Communicating Assertively||Working with Difficult People: How to Work with Self-serving People|
|Interpersonal Communication: Communicating with Confidence||Working with Difficult People: Identifying Difficult People|
|Interpersonal Communication: Listening Essentials||Workplace Conflict: Recognizing and Responding to Conflict|
|Leadership Essentials: Building Your Influence as a Leader||Workplace Conflict: Strategies for Resolving Conflicts|
To request a Skillsoft account for yourself or an employee under your supervision, please email firstname.lastname@example.org .