Skillsoft Information


As part of our ongoing commitment to your continuing development, and in conjunction with the Staff Senate, the Office of Human Resources offers access to online training on a variety of topics through Skillsoft. This resource is available free to all regular full– and part-time ETSU faculty and staff as a developmental tool that you can use in your own time* and at your own pace or may be assigned to you by your supervisor..

In addition to the courses listed below, the Skillsoft system has hundreds of how-to videos on topics such as Desktop Applications - Microsoft Access, Excel, Outlook, PowerPoint, Project, Visio, Word; Graphics & Design - Adobe Acrobat and Indesign CS; Mobile Devices and Computer Skills - Android, iPhone and iPod, Tablets; Operating Systems - Mac OS, Microsoft Windows 8.

* Supervisor assigned courses for clerical and support staff must be done during work time or properly compensated.


Administrative Professionals: Common Administrative Support Tasks Leadership Essentials: Leading Change
Anger Management Essentials: Managing and Controlling Anger Leadership Essentials: Leading with Emotional Intelligence
Anger Management Essentials: Understanding Anger Listening Essentials:Motivating Employees
Business Grammar: Punctuation Listening Essentials: Improving Your Listening Skills
Business Grammar: Sentence Construction Listening Essentials: The Basics of Listening
Business Grammar: The Mechanics of Writing Managing Effective Business Meetings
Business Writing: How to Write Clearly and Concisely Negotiation Essentials: Avoiding Pitfalls in Negotiations
Communication Skills Negotiation Essentials: Communicating
Customer Service Confrontation and Conflict Negotiation Essentials: Persuading
Customer Service Fundamentals: Building Rapport in Customer Relationships Negotiation Essentials: What Is Negotiation?
Customer Service over the Phone Receiving Feedback and Criticism
Dealing with Irrational Customers and Escalating Complaints The Benefits and Challenges of Engaging Employees
Delivering a Difficult Message with Diplomacy and Tact Using Emotional Intelligence on the Job
Essential Skills for Professional Telephone Calls Working with Difficult People: Dealing with Micromanagers
Giving Constructive Criticism Working with Difficult People: How to Work with Aggressive People
Giving Feedback Working with Difficult People: How to Work with Manipulative People
Improving Communication in Cross-cultural Relationships Working with Difficult People: How to Work with Negative People
Interpersonal Communication: Being Approachable Working with Difficult People: How to Work with Procrastinators
Interpersonal Communication: Communicating Assertively Working with Difficult People: How to Work with Self-serving People
Interpersonal Communication: Communicating with Confidence Working with Difficult People: Identifying Difficult People
Interpersonal Communication: Listening Essentials Workplace Conflict: Recognizing and Responding to Conflict
Leadership Essentials: Building Your Influence as a Leader Workplace Conflict: Strategies for Resolving Conflicts

ACCESS email

To request a Skillsoft account for yourself or an employee under your supervision, please email  .


Skillsoft guided tour

Click here for instructions on creating and returning to Bookmarks in the Skillsoft system.

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