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Training and Development

Office of Human Resources

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As part of our ongoing commitment to your continuing development, and in conjunction with the Staff Senate, the Office of Human Resources offers access to online training on a variety of topics through Skillsoft. This resource is available free to all regular full– and part-time ETSU faculty and staff as a developmental tool that you can use in your own time* and at your own pace or may be assigned to you by your supervisor..

In addition to the courses listed below, the Skillsoft system has hundreds of how-to videos on topics such as Desktop Applications - Microsoft Access, Excel, Outlook, PowerPoint, Project, Visio, Word; Graphics & Design - Adobe Acrobat and Indesign CS; Mobile Devices and Computer Skills - Android, iPhone and iPod, Tablets; Operating Systems - Mac OS, Microsoft Windows 8.

* Supervisor assigned courses for clerical and support staff must be done during work time or properly compensated.


SKILLSOFT ETSU COURSE CATALOG

Administrative Professionals: Common Administrative Support Tasks

Anger Management Essentials: Managing and Controlling Anger
Anger Management Essentials: Understanding Anger

Business Grammar: Punctuation
Business Grammar: Sentence Construction


Business Grammar: The Mechanics of Writing
Business Writing: How to Write Clearly and Concisely

Communication Skills
Customer Service Confrontation and Conflict Customer Service Fundamentals: Building Rapport in Customer Relationships

Customer Service over the Phone Dealing with Irrational Customers and Escalating Complaints

Delivering a Difficult Message with
Diplomacy and Tact

Essential Skills for Professional Telephone Calls
Giving Constructive Criticism Giving Feedback


Improving Communication in Cross-Cultural Relationships

Interpersonal Communication: Being Approachable
Interpersonal Communication: Communicating Assertively

Interpersonal Communication: Communicating with Confidence
Interpersonal Communication: Listening Essentials Leadership Essentials: Building Your Influence as a Leader

Leadership Essentials: Leading Change Leadership Essentials: Leading with Emotional Intelligence

Leadership Essentials: Motivating Employees Listening Essentials: Improving Your Listening Skills


Listening Essentials: The Basics of Listening Managing Effective Business Meetings


Negotiation Essentials: Avoiding Pitfalls in Negotiations

Negotiation Essentials: Communicating
Negotiation Essentials: Persuading Negotiation Essentials: What is Negotiation?


Receiving Feedback and Criticism The Benefits and Challenges of Engaging Employees

Using Emotional Intelligence on the Job Working with Difficult People: Dealing with Micromanagers

Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Manipulative People

Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators

Working with Difficult People: How to Work with Self-Serving People Workplace Conflict: Recognizing and Responding to Conflict

Workplace Conflict: Strategies for Resolving Conflicts

 

ACCESSemail

To request a Skillsoft account for yourself or an employee under your supervision, please email  and provide the name, email address, and ETSU E# of each person needing an account. 

 


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