eTraining

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etraining Hover/Tap the title for each item below
for a description.

***Clerical/Support (Non-Exempt) employees REQUIRED to complete any training listed below must do so during working hours, or be properly compensated through overtime/compensatory time.***
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Note:  All classes listed below track the time spent on each slide, which is automatically reported to the Office of Human Resources.
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Enroll in the Executive Aide Training Program

Review Quicklinks (Not for Credit):
Academics
Administration
Facilities
Finance & Procurement
Human Resources

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Quicklinks:
Sample Reference E-mail
Uploading a Letter of Reference
Accessing an Applicant's Reference Tab
Resending a Letter of Reference E-mail
Adding an Additional Reference
Uploading a Letter on Behalf of the Reference

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drama
Human Resources is sponsoring a short video drama series illustrating Inappropriate Behavior in the Workplace and how ETSU employees can best respond to a troubling work situation.   Please view part 1 of this series which focuses on a difficult relationship between a supervisor and an employee.

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Special thanks to our wonderful cast of ETSU employee actors:
Shelly Mangiacotti – Coordinator, Dean’s Office College of Nursing
Neal Boger – CSEP Instructor, Human Resources
Raven Moody – Associate Director, Budget & Financial Planning
Kathy Smith – Legal Assistant, University Counsel


How to communicate your assessment of an employee's poor performance

    • Notice the following in the video:
      • The supervisor is well prepared. Supervisor has logs, business cards, EAP brochure, the employee's job description and a copy of the evaluation in hand before the meeting.
      • The employee has been given the chance to review the evaluation before meeting with the supervisor.
      • The meeting is held in a private and neutral setting, the conference room table (complete with tissues), rather than the supervisor's office/desk.
      • The supervisor has made notes regarding talking points in order to keep the conversation on track.
      • The employee is not surprised by the evaluation.

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    • Did you notice the following in the video:
      • Supervisor maintained control of the conversation.
      • Supervisor ensured there was enough time allotted to finish the conversation without interruption.
      • Supervisor based the evaluation on FACTS about the employee's actual performance.
      • Supervisor kept the conversation focused on improvement opportunities/potential.
      • Even though the supervisor is obviously frustrated, she maintains a professional and respectful demeanor while still being direct and unwavering.
      • Supervisor set the stage for continuous communication.
      • The supervisor leaves the responsibility for success up to the employee. 
 
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  • Classes:
    To begin an entire class, click/tap the play button to the left of the class's title. To ensure that you view all text presented on each slide and view all videos in their entirety, it is recommended that you take the program in order by only advancing to the next slide. You may view the amount of slides you have remaining at the bottom of your screen. If you need to return to the program at a later time, please close your browser. When you return to the program, you may utilize the "Jump to a slide"/"Slide List" feature or quickly advance through the slides you have already viewed.  Do not use your Internet browser's navigation buttons after entering a class.
    • Computer/Laptop Users - To advance through the class, click the arrow icons on the lower left of your screen or utilize your keyboard's arrow keys. To skip slides, utilize the "Jump to a slide" feature on the lower left of your screen. Click the green/yellow underlined text to open hyperlinks.
    • iPad/iPhone/iPod Users - To advance through the class, swipe forward/backward across your screen. To skip slides, swipe up from the bottom of your screen to open the "Slide List", then swipe the slide list forward/backward to tap the desired slide. Tap the green/yellow underlined text or web browser & envelope icons to open hyperlinks. Links to PDF files, Word Documents and other external content may not function properly.
    • Review - If you have previously completed a class and wish to review only some or all of the material, you may start/complete the class as many times as you wish.

  • Videos:
    To watch an entire video, click/tap the play button to the left of the video's title. All videos may be viewed in full screen by clicking the full screen icon on the lower right of your web browser's window.  All videos display in 1080p, full high definition, resolution by default for all users other than those using an iPad/IPhone/iPod; in which case all videos will display in 720p, high definition, resolution by default.

  • Slides:
    To view all slides, click/tap the play button to the left of the slides' title. Slides do not contain audio.  Do not use your Internet browser's navigation buttons when viewing slides.
    • Computer/Laptop Users - To advance through the slides, click the arrow icons on the lower left of your screen or utilize your keyboard's arrow keys. To skip slides, utilize the "Jump to a slide" feature on the lower left of your screen.
    • iPad/iPhone/iPod Users - To advance through the slides, swipe forward/backward across your screen. To skip slides, swipe up from the bottom of your screen to open the "Slide List", then swipe the slide list forward/backward to tap the desired slide.