FOR ALL EMPLOYEES East Tennessee State University pursues its mission based
upon core values. An employee's job performance must support and exhibit the
university's core values: PEOPLE come first, are
treated with dignity and respect, and are encouraged to achieve their full
RELATIONSHIPS are built on honesty, integrity and trust;
DIVERSITY of people and thought is respected;
EXCELLENCE is achieved through teamwork, leadership, creativity, and a strong work ethic;
EFFICIENCY is achieved through wise use of human and financial resources; and
COMMITMENT to intellectual achievement is embraced.
EXPECTATIONS FOR ALL EMPLOYEES
Employees in this class are under general supervision. Work performed
in training to become a certified dispatcher. Employee will work under
the supervision of a higher level employee until fully trained and certified
in the position.
EXAMPLES OF WORK PERFORMED
- Answers incoming calls, dispatches all complaints, requests and emergencies to field officers.
- Operates a personal computer.
- Learns procedures for receiving, recording and dispatching calls for assistance, emergency and non-emergency, by means of telecommunications and radio in accordance with State and Federal Communication Commission rules and regulations and Campus Security.
- Monitors the Emergency Management Systems alert notification.
- Provides general information to visitors coming on campus.
- Issues parking decals.
- Processes and maintains traffic citations and records.
- Initializes and maintains departmental work orders.
- Keeps records and makes reports.
- Performs other work as assigned.
REQUIRED KNOWLEDGE AND ABILITIES
- Knowledge of the operation of a short wave radio and receiving equipment.
- Knowledge of the geographic area of campus.
- Ability to learn the rules and regulations of the Federal Communication Commission pertaining to transmitting and receiving messages by shortwave.
- Ability to communicate with the public in a well modulated voice and professional manner.
- Ability to respond to emergency situations and determine proper course of action.
- Ability to learn and use phonetic jargon customary to emergency agents.
- Ability to establish and maintain effective working relationships with the public, students and other employees.
- Ability to operate a personal computer.
Applicants with these qualifications have a good probability for success in this class. However, applicants not possessing these qualifications should apply if they believe their training and experience will enable them to perform the work successfully. Be a high school graduate or possess equivalency. Computer literate. May be required to work different shifts including weekends.
Successful completion of the National Communications Institutes Basic Communications Officers Course within six months of employment.
Applicant must be at least 18 years of age, a citizen of the United
States; must pass a criminal background check; and if a prior member of
the armed forces, must have an honorable or medical discharge from any
of the armed forces of the United States. TCA 7-86-201 requires taking
and passing a medical physical, and a mental evaluation in accordance with
the American Psychiatric Association.
The intent of this job description is to provide a representative summary of the
types of duties and responsibilities that will be required of positions given
this title and shall not be construed as a declaration of the specific duties
and responsibilities of any particular position.
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