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Closed Captioning for Video Recordings pdf version of this page

an Information Technology Services Policy


Establishes parameters and protocol for ensuring closed caption is provided for ETSU instructional materials and technologies. Provides information about services available to faculty using video recordings in online courses.


The ITS Digital Media Services department captions videos recorded at ETSU for use in online courses (including those for which a development Memorandum of Understanding has been completed). Most captions are completed within two business days of the release of newly recorded material, but times vary according to the number of other projects already submitted. Online instructors will be notified if we exceed this limit so they may make adjustments to tests or assignments where needed. It is important to contact the office in advance of any captioning requests.

Online instructors should not purchase supplementary videos that are not closed captioned. If special caption assistance is required for supplemental materials used in an online class, a historic video clip for example, ITS will assist.

Please contact Information Technology Services for assistance 439-7000.

Approved: Information Technology Council
Reviewed: February 2017
Active since: November 2014

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