an Information Technology Services Policy
Provides information about the ETSU-Sponsored computer project, including eligibility for computers and disposition of computers when the replacement cycle occurs.
ETSU provides standard desktop computers to faculty and staff in an effort to maintain current technology on campus for the betterment of ETSU as a whole and reduce the total cost of ownership. These computers are dispersed to two groups of employees through the Computer Replacement Project:
Employees will have the option to choose between a PC or Macintosh computer and can choose to upgrade to one of at least three different configurations for each platform. ETSU pays the full amount for a “base level” or “Level 1” PC desktop computer. Any of the pre-defined upgrades selected will result in the department being charged for the difference between the base model and the model selected. A full list of current configurations and pricing can be found on the ETSU-Sponsored Desktop Computer Replacement Project website.
ITS is responsible for the organization of this program and for installing and maintaining the desktop computers. All ETSU-sponsored computers are tagged with a special label to indicate they were purchased through this initiative. Printers computers are not provided as part of this project.
ITS is also responsible for purchasing and maintaining the inventory for ETSU-sponsored computers. These computers are intended to be replaced as part of a routine four-year replacement cycle; however, this is subject to change if the budgetary restrictions conditions are not favorable. Computers purchased as part of this project will be removed by ITS when the new computer is installed and will be surplussed as appropriate. A department should make budgetary allocations to provide equipment for those positions not eligible under this policy.
Full-time, permanent Tennessee Higher Education Commission employees are exempt from the eligibility criteria.
New faculty and staff positions will receive computers in the fall of each year. Replacement of existing ETSU-sponsored computers will take place throughout the year. Eligible employees will be contacted in advance to select a computer model and their preferred installation month and day. An ITS representative will follow-up with the employee to schedule a specific appointment and collect information on any special needs or requirements.
A basic software image containing the operating system and standard ETSU software will be installed on each desktop computer. Any exceptions to the software configuration will be considered on an individual basis, and should be in direct support of the employee’s job requirements.
The department is responsible for ensuring a functional network connection is available prior to any new computer installation.
If a position is eliminated, ITS will reclaim and re-assign the computer formerly used by that employee's position. Refunds are not made on any upgrade charges that were applied to the department’s account during the initial installation. It is the responsibility of the employee and/or department to inform ITS when the position is eliminated or has not been filled within 6 months of receiving the computer intended for that position.
When the replacement cycle is complete, the sponsored desktop computer will be eligible for replacement. The computer to be replaced will be picked up and disposed of following ETSU’s surplus procedures.
ITS retains a small number of surplussed computers for parts inventory and redistribution. These surplussed computers will remain in ITS inventory and parts will be used as needed.
A percentage of computers retrieved as part of the Computer Replacement Project will be made available to departments as part of the Repurposed Computer Project based on priority of need. ITS will remove all data from the computers and will install standard university operating system and software. Departments can “buy” a repurposed computer to use for an additional two years by purchasing an extended 2-year warranty from ITS to cover the cost of any parts for the computer. Computers will be assigned randomly and departments will not be able to choose to keep a specific computer.
surplussed desktop computers from the Computer Replacement Project not retained by ITS for parts or for the repurposed computer program will be surplussed to the PASTA program. All data is removed from the computer after approximately two weeks. The computers are then refurbished, tested and provided to local K-12 schools with priority given to University School. surplussed computers sent to the PASTA program are only appropriate for distribution to K-12 schools and cannot be used for other purposes at ETSU. Please visit the PASTA website for additional information on this program.
Please contact Myra Jones, Chief of Staff and Associate Chief Information Officer at firstname.lastname@example.org
or 439-8614 with any questions about this policy or its implementation.
Approved: Information Technology Council
Reviewed: February 2017
Active since: December 2009