skip to main content columnskip to left navigation

Information Security

Information Technology Services

secureURemail

Phone passcode

Protect Your Data.  Protect Yourself.


How does this impact me?

If you already secure your mobile devices with a complex password, you will be unaffected by this change.  If you do not currently protect your data on your cell phone or tablet and choose to sync your device with the University’s email, you will now need to setup a password or enable touchID/fingerprint scan on your device.

 

In order to better serve our students, the University is taking steps to help students secure data on mobile devices that sync with the University’s email system.  In line with security requirements the University has long required of Faculty and Staff, Health Science Students who choose to sync their mobile devices with University email will now be password protected.  Password protecting these devices ensures the security and confidentiality of student and University data.  Because of their portability, mobile devices are especially susceptible to loss and theft. To help you reduce the possibility of compromised personal or University data, ETSU is adopting a Mobile Device Security Guideline for our students that choose to sync their mobile devices with their University email.

Learn more about how to secure your mobile devices here: http://www.etsu.edu/its/policies/portable-computational-device-security.php

This guideline applies to Faculty, Staff and Students who choose to sync their mobile devices to their ETSU email account. ETSU has adopted this policy to help Faculty, Staff and Students safeguard their personal and business information and to ensure we all comply with various state and federal regulations. This policy applies to both University-owned and personally-owned mobile devices which users choose to sync with University email.

Important Note:  ITS cannot  reset the password for your personal device.*

If you choose to sync your mobile devices with University email you must backup your data to prevent data loss in the event you forget your password. 

Don’t lose your data.  Back it up!
When you backup your data to iTunes, iCloud or Google you create a copy of the information stored on your device in another location that you can access in the event your device becomes unusable.  Back it up or lose it!  If you don’t back up the data on your devices, you will lose that data forever if you forget your password or your device is lost or stolen.

How do I backup my Apple device? https://support.apple.com/en-us/HT203977

How do I back up my Android device?  https://support.google.com/nexus/answer/2819582?hl=en

 

 FAQ

 Apple Device

 Android Device

I have a non-complex password on my cell phone/tablet. If I choose to sync my ETSU email on my device, how will I be affected?

Apple devices require that a complex password be entered once the policy is pushed to the device.

To avoid setting a complex password, the user must delete the ETSU email account from the device.

Android devices require that a complex password be entered once the policy is pushed to the device. 

To avoid setting a complex password, the user must delete the ETSU email account from the device.

I have a complex password on my cell phone/tablet. If I choose to sync my ETSU email on my device, how will I be affected?

The user will be compliant and not required to change the password.
The user will be compliant and not required to change the passwordAdd content here

I do not have any password setup on my cell phone/tablet.  How will I be affected? 

If the phone is already receiving ETSU email, a visual prompt will instruct the user to set a complex password in order to continue receiving ETSU emails.

To avoid setting a password, the user must delete the ETSU email account from the device.

If the phone is already receiving ETSU email, a visual prompt will instruct the user to set a complex password in order to continue receiving ETSU emails.

To avoid setting a password, the user must delete the ETSU email account from the device.

References:

Tennessee Code Annotated § 47-18-2901 requires the University to create safeguards and procedures to ensure that confidential information is securely protected on mobile devices. This policy is intended to ensure the security and confidentiality of data whether it is stored on University or personally owned mobile devices.

The Family Educational Rights and Privacy Act (“FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99)

The Health Insurance and Portability Accountability Act (“HIPAA”) (45 CFR Part 160Part 162, and Part 164)

The Health Information Technology for Clinical and Economic Health Act (“HITECH”) (111 Public Law 5)

icon for left menu icon for right menu