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Information Technology Services

Accounts & Passwords

Accounts and Password IconAccounts & Passwords

ETSU email accounts are automatically created for all new students, faculty, and staff. Student email accounts are created at the time of undergraduate or graduate application. Faculty and staff accounts are created when the signed contract has been processed by Human Resources.


 

 Activate a New Account

To activate your account, go to ETSU Activate Page. You will be asked for your E number, the last four digits of your SSN, and your birth date. Once you provide your credentials, you will be presented with the list of your phone numbers and email addresses that we have on record. You will choose either a phone number or email address to complete the second step of verifying your identity. A verification code will be sent to the selected phone or email. You will then enter the verification code into the website. After completing the verification steps you will be able to set your account password. Be sure that the password you choose complies with the password policy. After a successful password submission, the system will display your username. Please allow 15 minutes for the activation to take effect.

Note: If you get a Login failed message, it could mean that either something you entered doesn't match what's in the database or your account has not been generated yet. Feel free to contact the ITS Help Desk and we can see what may be interfering with the activation process.

 

 Banner INB or GoldLink Finance

Some employees and faculty may require access to certain Internet Native Banner (INB) modules or GoldLink Finance. This access may be requested using the Banner Account Request forms

 

 Department, Vendor and Guest Account

Departmental accounts, vendor accounts, and guest accounts may be requested using the Computer Account Request form

 

 ETSU Email

An @etsu.edu email account is one of the benefits of an East Tennessee State Student, faculty or staff member. Your campus email is hosted on Office 365 (Microsoft Exchange online.) Help with email.

 

 GoldLink

GoldLink is the portal to ETSU systems. Use your ETSU username and password to log into GoldLink. Undergraduate and Graduate applicants can check the status of applications. Students can look up and register for courses, pay fees, check financial aid status, check grades, and maintain certain contact information. Faculty and advisors can access advisee information, enter grades, and view course section information. Employees can access payroll data, review benefits, and maintain certain contact information. Some employees may use GoldLink to view Finance data associated with their departments. Log on to GoldLink.

 

 Password Resets

You can reset the password online at ETSU Activate Page. You will be asked for your E number, the last four digits of your SSN, and your birth date. Once you provide your credentials, you will be presented with the list of your personal phone numbers and email addresses that the University has on record. You will choose either a phone number or email address to complete the second step of verifying your identity. A verification code will be sent to the selected phone or email. You will then enter the verification code into the website. You will be able to change your password.

 

Service Catalog

Accessibility

Advanced Computing

Alert Us

Argos

Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV

Calendar

Campus Multimedia Support

Central Authentication Services (CAS)

Citrix

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates

Dropbox

eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption

GoldLab

GoldLink

GoldLink Finance Account

Guest Accounts

HIPAA

Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support

Outlook

Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services

Telephone

TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation

Voicemail

Web Conferencing

WebEx

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect

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