- Help Desk
- Service Catalog
- Mission and Goals
- Office of the CIO
- ITS Units
- Information Technology Council
- Organization Chart
- Policies & Standards
- Contact Us
Services that provide assistance with your departmental computing needs.
ITS installs and maintains the equipment in multimedia classrooms. ITS staff are available from 7:30 a.m. until 8:30 p.m. during the fall and spring semesters if there are any problems encountered in the classroom. Faculty experiencing problems in the classroom should contact the Help Desk. ITS will make every attempt to visit the classroom immediately.
ITS staff can help you determine the right computer for your departmental needs whether you are purchasing a desktop or laptop computer. Approved standard computers are available to purchase through eBucs. If your needs are not covered by one of the standards you can request permission for a variance. Contact ITS for help with purchasing or for help in making a computer decision.
ETSU provides standard desktop computers to faculty and staff in an effort to maintain current technology on campus for the betterment of ETSU as a whole and reduce the total cost of ownership. A full description of this program, policy, form and configurations are listed on the Computer Replacement Project Page.
ITS can assist with most desktop, laptop and printer needs. ITS will install desktops and printers, ensuring that faculty and staff have access to the software and printers they need. ITS staff are also available to troubleshoot any software or hardware problems and perform any necessary repairs. ETSU computers are purchased with a comprehensive warranty so that end users can feel secure that any problems can be addressed.
ITS can help you determine the best copier or printer for your departmental needs. Supported copiers and printers are purchased through eBucs and an ITS staff member will make arrangements to setup and install new copiers and printers. Contact ITS for assistance in purchasing or the ITS Help Desk when you are ready to schedule setup and installation.
ITS can help recover data that has been lost or compromised. Some data cannot be restored but faculty and staff should contact the Help Desk to begin the process of data recovery. End users are encouraged to back up data frequently to a secured drive separate from the laptop or desktop.
ITS will be keeping at least 10% or more of the Dell computers scheduled for replacement and making them available to departments and units. The price is $125.00 to cover the extended warranty (hardware and software support) on the 4 year-old computer for an additional 2 years. A description of this program, FAQ and form are listed on the Repurposed Computer Page.
ITS staff members can install purchased software on ETSU-owned laptop and desktop computers. Any ETSU-wide software can be installed upon request. Supported software purchased through the department can be installed with proof of license purchase. The ITS Help Desk will help you get started with any software requests.