skip to main content columnskip to left navigationskip to horizontal navigation

Information Technology Services

Faculty / Staff Support and Training

Computer Services IconFaculty / Staff Support and Training

ITS provides a comprehensive set of training services to help ensure faculty have the technical knowledge and skills they need to be successful in the modern classroom. ITS offers of open workshops designed for faculty and staff to receive general instruction that is helpful for beginners. Faculty and staff are also welcome to seek one-on-one instruction in person, over the phone, through email, or through live web chats.


 

 Accessibility Support

ITS has taken the lead in accessibility education at ETSU and provides training support to faculty and staff regarding accessibility guidelines and creating accessible documents. Training includes creating accessible documents in Microsoft Office and Adobe products for posting online or in D2L course sites. ITS staff have created an accessible syllabus template in Microsoft Word for faculty to download and use in their D2L course sites. ITS also provides video captioning training and support for faculty. Please visit ETSU’s accessibility website for more information, including ITS accessibility resources available to faculty.

 

 Desire2Learn (D2L) Training

ITS offers many options for receiving training, including open workshops, one-on-one training sessions, live chat sessions, online videos, and written tutorials for instructors, and a variety of online resources for students. Faculty are encouraged to link to student D2L resources through their own D2L course sites. Interested faculty can find instructions and options on the Instructor Resource page.

 

 Equipment Loan

ITS maintains an inventory of equipment for faculty and staff to checkout for developing online classes, special projects, travel, or other special events. Inventory available includes laptops, projectors, video recorders, and microphones. Contact ATS today to request the equipment you need for your next project.

 

 Faculty Technology Leadership

 The Faculty Technology Leadership (FTL) program is a for-credit graduate level course designed to provide a comprehensive learning experience for faculty who are developing or teaching online courses. Participants meet with ATS instructors each week during both the fall and spring semesters in the ATS computer lab. Faculty participants are nominated by their department chair/college dean the summer before the course starts. Please visit the FTL website for details and contact information.

 

 Instructional Design Support

As part of a comprehensive program of support for online instructors, ITS provides instructional design support to faculty developing online or web-enhanced courses. Whether developing a new online course or revamping an existing course, support is through open workshops or one-on-one meetings. Please contact the ITS online support team for assistance and information.

 

 Lecture Capture

Tegrity Lecture Capture software is installed in ETSU multimedia classrooms. With just a few clicks, faculty can record their classroom lectures and make them available for students to review after class has completed. Neither faculty nor students are required to purchase any equipment other than what is readily available in the video-enabled classroom. Faculty may also choose to use Tegrity to record more polished video lectures from their desktop or laptop computer. Please visit the ITS Help Desk Tegrity Lecture Capture page for instructions and more details.

 

 Multimedia Classroom Training

Most ETSU classrooms are equipped with instructional technology that enables the instructor to provide an improved learning environment for students. Instructors teaching in multimedia or “smart” classrooms are encouraged to complete training before teaching to become acquainted with the touchscreen, lecture capture, document camera, and operation of other equipment in the classroom. More information can be found on the ITS Help Desk classroom technologies page.

 

 Plagiarism Detection

ETSU has selected Turnitin as the plagiarism detection service for use by faculty and students. Turnitin is integrated through the D2L learning management system, which allows for seamless integration in the online classroom experience for both faculty and students. ITS administers the Turnitin license and provides training support for faculty. Instructions for enabling and interpreting Turnitin results can be found on the ITS Help Desk Turnitin webpage.

 

 Student Response System

ITS provides training support for TurningPoint Cloud, the university’s standard for student or audience response systems. TurningPoint works within the Microsoft PowerPoint environment and allows instructors to poll students for large classroom interaction, quizzing, or attendance. Responses can be either tracked for each student or anonymously gathered depending on the instructor’s desired usage. The Technology Access Fee provides equipment for instructors using the system, but students will be required to purchase a separate license. View the ITS TurningPoint webpage for more information.

 

 Software Training

ITS offers hands-on training support for most of the programs available on ETSU computers. Open workshops are offered throughout the year and one-on-one trainings can be scheduled when necessary. Departments or other groups can contact us to develop specific workshops based around individual needs. There is also a wide variety of materials available on ETSU’s website. Please contact the ATS training unit to find out about training offerings, customize your own training, or register for an existing workshop.

 

 Web Conferencing

ETSU’s supported tool for web conferencing is the Cisco WebEx product. WebEx is a web-based conferencing software used to share information and host meetings over the internet. Some synchronous online classes are taught using WebEx, allowing students to view entire class recordings afterward. Other classes are taught via the ITV system in conjunction with the Codian Bridget. View additional information and determine which method works best for you on the ATS web conferencing website.

 

Service Catalog

Accessibility

Advanced Computing

Alert Us

Argos

Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV

Calendar

Campus Multimedia Support

Central Authentication Services (CAS)

Citrix

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates

Dropbox

eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption

GoldLab

GoldLink

GoldLink Finance Account

Guest Accounts

HIPAA

Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support

Outlook

Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services

Telephone

TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation

Voicemail

Web Conferencing

WebEx

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect

icon for left menu icon for right menu