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Information Technology Services

Server Systems

security iconServer Systems

Server Systems provides the day to day management for the university data centers and the server hardware, maintenance, and backup.


 

 DNS (Domain Name System) Updates

This service resolves host names to network addresses for the etsu.edu domain. To register a host name associated with a given network address or request a change to a hostname, authorized individual can complete the form - Network Security Request Form (PDF) from the ITS site.

 

 Hosting and Colocation

ITS offers server hosting and colocation services. If your department has a server or an appliance system or an system that might be virtualized please contact the ITS main office and request to be placed in contact with the Systems support group and we will discuss your needs.

 

 Lightweight Directory Access Protocol 

Lightweight Directory Access Protocol (LDAP) Is used for authentication approval against the central campus directory service. If you have an application and wish to utilize LDAP authentication please contact the ITS main office and request to be placed in contact with the Systems support group and we will discuss your needs.

 

 Server Administration

ITS provides some services for the administration of management of departmentally owned servers. Please contact the ITS main office and request to be placed in contact with the Systems support group and we will discuss your needs.

 

 Server System Monitoring

For departmentally managed servers, if there is an individual who needs notification of outages by either email, or text message. ITS can use the same monitoring system we use to send a notification of service failure.  Please contact the ITS main office and request to be placed in contact with the Systems support group and we will discuss your needs. 

Service Catalog

Accessibility

Advanced Computing

Alert Us

Argos

Automated Call Direction (ACD)

AV Equipment Loan 

Banner Document Management System (BDMS)

Banner INB

Banner Programming/Reporting

Cable TV

Calendar

Campus Multimedia Support

Central Authentication Services (CAS)

Citrix

Computer Labs

Computer / Printer Installation

Computer / Printer Repair

Computer / Printer Troubleshooting

Computer Purchasing Consulting

Computer Replacement

Computer Support

Computing Accounts

Conference Phone Line

Content Management System (CMS)

Copier / Printer Setup

Crowdfunding for Research

Custom Programming Projects

Desire2Learn (D2L)

Desire2Learn (D2L) Training

Data Management

Data Recovery

Departmental Accounts

Directory Faculty / Staff / Student

Domain Name System Updates

Dropbox

eBucs Training

Electronic Forms (Dynamic Forms)

Electronic Governance & Accessibility

Equipment Loan

ETSU Email

Faculty Technology Leadership

Faxing and Fax Machines

Firewall – Request Firewall Exemption

GoldLab

GoldLink

GoldLink Finance Account

Guest Accounts

HIPAA

Hosting and Colocation

Inquiry Support

Instructional Design Support

Instructional Television (ITV)

ITS Design and Installation Standards

Lecture Capture

Lightweight Directory Access Protocol (LDAP)

Long Distance

Malware / Virus Removal

Marketing Campaigns

Marketing Consulting / Strategy

Mobile App

Multimedia Classroom List

Multimedia Classroom Support

Multimedia Classroom Training

New ETSU Account

Office 365

Online Course Development

Online Faculty Support

Outlook

Password Resets

Plagiarism Detection

Printing, Student

Project Management

Remote Assistance

Repurposed Computers

Request Remote Desktop Gateway

Request VPN Access 

Research Computer Support

Research Grant Help

Security Cameras

Security Software

Security Training

Server Administration

Server System Monitoring

Software Installation

Software Training

SSL Certificates

Static IP Address / DHCP Reservation – Request

Student Printing

Student Response System

Student Software Support

Technical Help Services

Telephone

TN eCampus

Toll Free Phone Numbers

Two-Factor Authentication (2FA)

Vendor Accounts

Video Captioning Support

Video Conferencing

Video Creation

Voicemail

Web Conferencing

WebEx

Windows Updates

Wired Network Access - Request

Wireless Access Troubleshooting

Wireless Network Access

Wireless Network Access - How to Connect

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