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Information Technology Services

Telecommunications

ITS telecommunications professionals design, install and maintain comprehensive Voice, Video and Data networks at all ETSU sites with emphasis on providing services with a high level of security, availability and reliability.  We strive to implement sustainable solutions that are sufficiently flexible to allow integration of emerging technologies and new services.  

Telecommunications services include installation, management, maintenance and end-user support for:

  • Communications infrastructure cabling and core devices
  • Local, long distance, Toll-Free services
  • Voice mailbox and messaging
  • Telephone service and repair
  • Telephone cost accounting (Web based Telecom Billing System)
  • Enhanced call processing applications
    • Customer Contact Center (call agent systems)
    • Call queuing
    • Hunt Groups

Telecommunications Staff

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