1	OIT Forum March 2, 2005
2	Academic Technology Support Faculty Technology Leadership Focusing on integration of technology in education and online course development Multimedia projects and online courses will be presented at the end of this semester
3	"Web-based course development" Web-based course development WebCT/RODP and Blackboard support Instructional designer – job description posted today Blackboard site available for every course section Good feedback regarding the authentication process and administration of the Blackboard server Blackboard status available on OIT homepage
4	"Workshops" Workshops 90% are full Adding workshops for sessions with a waiting list Spring featured presentation ETSU Unplugged: A Mobile Campus Penni Kyte and Myra Jones Monday, March 21, 2:00-4:00 (meets in COM, Bldg. 178, Room C-002) Wednesday, March 23, 1:30-3:30 (meets in Sherrod Library Room 118)
5	"Faculty Activity System" Faculty Activity System Training sessions will begin March 14 Chairs – Small groups 10 sessions scheduled Faculty – Open sessions 10 sessions scheduled Presentations to Colleges on Dean’s request Deadline for entry of Faculty activities has been extended to May 31 Registration: http://www.etsu.edu/oit/ats
6	"Content Management System" Content Management System Software purchased Hardware purchased Planning for usability studies
7	"Special Projects" Special Projects Equipment for faculty use Digital Camcorder Digital Camera Video Editing Computer with software Digitizing Video and images Video Editing CD/DVD creation and duplication
8	OIT Help Desk Finishing 6^th year Averaging 195 tickets each week Over 60,000 tickets received and resolved Survey Email sent for each resolved ticket Web-based survey Overall evaluation: 4.86 on a 5-point scale Up from 4.84 March 2004
9	OIT Help Desk
10	Special Projects Multimedia classroom construction Brown Hall 112 & 206 (equipment only) 223 320 Sam Wilson Hall 315 (equipment only) 130 329 Burleson Hall 203 301 401 Lamb Hall 54 83 231 243 331 343 Warf-Pickel Hall 311 413 511 513
11	Special Projects Lab rebuilds Gilbreath 205 Mathes 200 Lamb 134 Warf-Pickel 419 Rogers-Stout 422 Warf-Pickel 209 Gilbreath 114 Gilbreath 104 PSTCC VA 178 B008 Testing Center
12	User Services Computer Replacement Initiative Currently in progress Over 400 computers being replaced for full-time faculty and full-time staff Includes software on the Keyserver Photoshop Dreamweaver SPSS SAS Flash Etc.
13	User Services Spyware Spyware on my machine? So what? Why should I be concerned about Spyware? Deceptive functionality. Spyware often uses a classic "trojan horse" tactic--like a virus. It offers to synchronize your PC's clock or keep track of forms, but it is also doing other hidden things while you browse. These trojans can include keyloggers, spam generators and DDOS zombies. Home page hijacking. Did you ever find that your home page was changed, or discover new sites in Favorites that you didn't add? It might be spyware. Loss of privacy. Some spyware keeps track of the web sites you visit and sends that information back to the spyware vendor. More advertising. Did you install a popup stopper but you are still getting popups? The ads you are getting may not be from the web site you are on, but from spyware. Broken web sites. Spyware sometimes changes the actual content on a web page, and in the process it "breaks" the page. The page may not look correct, or you may get Javascript errors. Reduced performance. Spyware uses up system resources, CPU time, memory, disk space, and Internet bandwidth, making your system slower. System instability. Some spyware can taxes system resources and can cause system crashes, hangs, or other strange behavior. Security risks. Some spyware has a built-in update feature that lets the spyware maker download and install new code to your system without your knowledge or approval.
14	User Services Realities of spyware at ETSU Tried to clean up - 450+ instances of 40+ types of spyware...too tanked to salvage. Per xxxx - OK to reimage per xxxxx. Re-imaged - user: xxxxxx / pw: xxxxx – removed a ton of spyware with Ad-Aware & Spy Sweeper, he appeared also to have some sort of "trojan" on his computer, but McAfee wasn't picking up anything. Jim Ashe said he would force a password reset the next time the user logged on, in case his pw had been compromised. Impressive spyware infestation. Installed, updated and ran AdAware & SB. Also scanned for viruses. No viruses, much spyware (incl VX2). Ran AAW in safe mode until it reported no further instances of spyware. Installed and ran newer version of Spybot and Adaware SE. Removed over 680 instances of spyware. This computer is overrun with spyware - Naviscope, Virtual Bouncer, LOP, Scratch & Win, SaveNow, Gator, just to name a few. Ran Adaware and cleaned all instances found. Installed McAfee 7.0 and ran full scan - cleaned and quarantined several viruses. Another new one - something called VirtuMondo. McAfee found it but wouldn't clean or delete it. Tried deleting the file (in Safe Mode) in the Local Settings/Temp dir but it got put right back in there. Found a line in registry to run sysupd.exe, deleted it, rebooted and McAfee didn't scream again - hope that got it. Went by and checked the computer. The virus scanner had been dsiabled by a trojan. Uninstalled and reinstalled McAfee 8.0 and ran virus scan. Removed 6 trojans. Ran spybot and removed 31 instances of spyware. Edited the registry to remove junk . Tested OK. cleaned up new adaware record 2300+ Lots of spyware, removed most but it will require reimage to make it run correctly.
15	User Services Realities of spyware (continued) Since added as an item at the Help Desk on August 20, 2003 there have been 439 Spyware tickets at ETSU Average time to resolve: 90 minutes Total time spent: 658.5 person hours –or- 87.8 person days –or- 17.6 person weeks
16	Information Systems ERP TBR-wide implementation ETSU in cohort 1B Northeast State Nashville State Austin Peay Timeframes HR/Payroll – April 2005 – December 2005 Finance – September 2005 – July 2006 Student – September 2005 – February 2007 Training split between ETSU and Austin Peay
17	Information Systems Student ID No longer use SSN as student ID 8-digit number assigned when student first entered into SIS SID and SSN both will work on GoldLink and SIS SID will be displayed when students log in on GoldLink Never changes Faculty/Staff ID number not changing at this time
18	Systems Support Server upgrades ERP Servers on order Sun Solaris SAN Storage Area Network Spam Solution approved by the Networking/Telecommunications Subcommittee of ITGC If approved by ITGC, implementation plan will be communicated to campus
19	Networking Wireless Buildings live since approval of wireless policy Gilbreath Hall VA Building 4 Other ‘hotspots’ Dossett Hall Old College of Medicine Building Lucille Clement Lab Innovation Lab Bristol Lab In progress VA Building 178 Culp Center Sherrod Library Documented on http://www.etsu.edu/maps Setup instruction page Workshops being offered March 21 and 23
20	Telecommunications Local phone lines Changed to new infrastructure on January 23 No user outages New voice mail system Currently developing RFP Replacement system could integrate with Outlook VOIP Old Sherrod to be first implementation Cell phones RFP to lease tower space Should give better coverage on campus Standard cell phone offering?
21	"Questions" Questions?