Digital Telephone Instructions

This guide is for the Meridian M2616 modular telephone set (shown at right with the optional display unit).  A brief explanation is given to explain how to use the telephone and some of its system features.  System features are the special functions your telephone will perform in addition to making and receiving calls.  For more detailed information, please print or view the telephone user manual located at: http://www142.nortelnetworks.com/bvdoc/meridian1/m1user/p0902627.pdf

System Features

• Hold

• Transfer

• Pickup

• Conference Calling

• Call Forwarding

• Last Number Redial

Hold allows users to place the handset on the cradle without disconnecting the other party.

1. Press Hold.  The arrow flashes beside the line on hold.

2. To return to the call, press the key beside the flashing arrow.

Back to Top

Transfer allows users, after answering or originating a call, to direct that call to another telephone extension. The connection between the caller and the person to whom the call is being transferred is complete when you hang up the receiver.

To transfer a call to another extension:

1. Press Transfer.  The call is placed on hold and you hear dial tone.

2. Dial the five-digit extension number to which you wish to transfer the call.

3. Press Transfer again, either when you hear a ring tone, or after you talk privately to the person to whom you are transferring the call.

Back to Top

Pickup

The Call Pickup feature allows you to answer a call ringing on an extension within your call pickup group.  Please call the Help Desk at 9-4648 to change or assign numbers to your call pickup group.

1. Lift the handset.

2. Press the key for an idle line.

3. Press Call Pickup key.

Back to Top

Conference Calling lets you connect three parties, including yourself.  If you have more than three parties to be included in the call, please call the Help Desk at 9-4648 in advance of the conference call to arrange for conference call equipment to be set up in your office. 

1. While on a call, press Conference.  The other party is on hold and you hear dial tone.

2. Dial the next number to add to the conference.  When the call is answered, you may talk privately with the person before they join the conference.  If they do not answer, press the line key.  

3. Press Conference again to join all callers.

If necessary, repeat the procedure to include up to 3 parties in the conference.

Back to Top

Call Forwarding automatically routes incoming calls intended for a particular extension to the extension you designate.

To forward your calls to another extension:

1. Press Forward.  The arrow flashes.

2. Dial the extension to which you want to forward your calls.

3. Press Forward.  The arrow remains on.

To cancel call forwarding from your extension:

1. Press Forward.  The arrow turns off.

To reinstate call forwarding to the same number:

1. Press Forward twice.  The arrow turns on again.

Back to Top

Last Number Redial allows you to redial the last number dialed from your telephone.

1. Lift the headset.

2. Press a free line key.

Back to Top

Emergency Dialing

• In an emergency:  Dial 911

• ETSU Police:  Dial 439-4480

Local and Toll-Free Dialing

• Campus numbers:  Dial only the last five digits

• VA Hospital numbers:  Dial 78 + five-digit extension

• Local, off campus:  Dial 8 + the seven-digit number

• Toll-free:  Dial 8 + 1 + toll-free number

Long Distance Dialing

• Dial 8 + area code + seven-digit number

International Dialing

• Dial 8 + 011 + country code + city code + local telephone number

• The country code and city code, if any, can be found on pages 10 and 11 of the Sprint telephone directory.

• University telephones are not automatically assigned international dialing privileges.  Please contact the Help Desk at 9-4648 to enter a request to have your extension set up for international dialing.

Information Dialing

• Campus Information:  Dial 439-1000 or 0.

• Directory Assistance:  Dial 8 + 1 + area code + 555-1212.

• Online directories:  www.anywho.com and www.switchboard.com

Office of Information Technology
Campus Box 70558
Room 308, Burgin Dossett Hall
East Tennessee State University
Johnson City, TN 37614
Help desk: 423-439-4648
fax: 423-439-5770